SUMMARY:

Dynamic, thorough, and efficient professional with over 10 years of progressive experience in project and release management. An efficient leader, troubleshooter, and manager that has a proven track record of driving initiatives to successful completion in order to meet company goals. Proactive in managing client and customer expectations.

EXPERTISE IN:

PPM I B2B I ITIL I Agile and Waterfall SDLC I ROI I Change Management I Kanban Release Management I SCRUM I Lean I CRM I CAB I RPC I RUP I IBT I Localization Data Analysis I POC I Forecasting I Product Lifecycle I Focus Groups I IVR I E - Commerce

TECHNICAL SKILLS:

Microsoft Office ServiceNow Insight JIRA Team Dynamix PeopleSoft Adobe Visio Salesforce Target Process Einstein Remedy Innotas Rally SharePoint Clarity SBM ClearQuest Quality Center Spotfire Confluence MS Project Caliber Crystal Reports

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Acted as Senior Project Mgr. for the Grants Optimization Project by which business process changes and software enhancements were deployed for all campuses and impacting thousands of end users.
• Created project schedule, communicated with ELT, and interfaced with PeopleSoft vendors.

Confidential

Sr. Project Manager

Responsibilities:

• Lead various projects with up to 16 government department stakeholders for ERP Assessment and Implementation, SQL Virtualization Project, and Risk Management Information System.

Confidential

Sr. Project Manager

Responsibilities:

• Consulted for teams documenting, developing, and testing for the Dynamic Ad Interface and Video on Demand projects.
• Lead PLS (Project Launch Support) group with regards to softwaretesting, defect resolution, and environmental support primarily for Spectrum Guide rollout.
• Helped maintain Release War Room to meet successful launch dates for 24 Markets.
• POC for EFT (Employee Field Trial),metrics, andcommunications to executive leadership team.
• Managed Change Requests with Product Owners to prioritize and work enhancement backlog.

Confidential

Sr. Project Manager / Scrum Master

Responsibilities:

• Part of the Information Services team focused on enhancing Confidential applications/product offerings.
• All development is done in a Lean Agile format using Target Process. Served as Scrum Master facilitating Sprint Planning, Stand-Ups, User Story Elaboration, Development, QA, and Deployment.
• Oversaw vendor development and SOW creation/review for 3rd party related endeavors.
• Projects managed include Digital Marketplace, DCS Scheduling, and SAS Phase 2.

Confidential

Sr Project Manager and Release Manager

Responsibilities:

• Managed sales team training, development, scheduling, process mgmnt, etc of the Confidential Mobile and Desktop application being used by Enterprise Teams.
• Developed with Agile in Rally.
• Advised in future planning and facilitating creation of user stories as a Product Owner.
• PM of QVO Application for 5700 users. Intake, Planning, Risk, Change and Release Mgmt.

Confidential

Senior Release Manager

Responsibilities:

• Responsible for creation of Release schedule, milestones, workbook, system impact documentation, contact lists, launch plan, etc.
• Chaired Change Advisory Board (CAB).
• Lead Defect, Project, Leadership Synch, Triage, and Release calls to ensure safety of release package, convey status, and troubleshoot issues.
• Communicated with ELT and Development Teams regarding strategic value, potential risks, obstacles, and impacts to Release packages. Releases ranged in size from $6-10 million per.
• Created metric based reporting to determine defect counts, time to resolution, on-time delivery of code to QA/UAT, code quality, and release quality on a monthly basis.

Confidential

Project Mgr.

Responsibilities:

• API creation, web pages with proprietary modules/widgets, and charts as related to the financial markets. IPad, iPhone, and Droid application development.
• Managed teams at Schwab using the RUP methodology for requirements, development, and QA.

Confidential

Project Manager / Scrum Master

Responsibilities:

• My utilization of software lifecycle methodologies, budgets, monitoring, and mentorship allowed for a 90% front line satisfaction rate for each iteration (4-6 Weeks).
• Served as PM, Release Manager, and Scrum Master for all retail systems and hardware for over 110 stores and 450 employees in a 14 state region; managed development, rollouts, and store validations in both Waterfall and Agile formats depending on the proposed project.
• Deployed multiple hardware upgrades involving server configuration, scanners, credit card machines, CPU’s, self-help terminals, digital signage, and the Verizon consignment project.
• Created the Digital Receipts Application wherein the IT group developed a program to capture all receipt information in an electronic format with a return on investment of $138,000 in the first year.

Confidential

Business Analyst

Responsibilities:

• Created Business/Technical Requirements and System Dependencies for Waterfall based development efforts.
• Was instrumental in the design, selection, and layout of the new Knowledge Management software and conversion of Main Frame/Legacy system to Web Based.

Confidential

Account Executive

Responsibilities:

• Exceeded sales objectives consistently for the full length of employment with the company and averaged 120% of quota; Wireless, data, landline needs for consumer/small business.