SUMMARY:

• Successfully managed multiple projects Confidential the same time upon completion to customer satisfaction.
• Managed cross functional collocated and distributed teams to provide deliverables to customers.
• Ensured that all deliverables meet quality standards.
• Provided necessary resources to ensure project completion.
• Completed multiple projects successfully Confidential a given time.

SKILLS:

PROFESSIONAL SKILLS: Project/Program Management, Six Sigma, Network Administration, Desktop Support/ Deployment PMBOK Methodology, HIPAA Compliance, Sarbanes - Oxley, Risk Analysis, Earned Value Management, SDLC, Waterfall, Quality Assurance, Quality Control, Agile(Scrum)

SOFTWARE TOOLS: MS Office Suite, MS Project, MS Visio, HP ALM Quality Center, Confidential & Confidential PRISM, ClarityCA Agile (Rally) MS Windows, Active Directory, SCCM, Exchange, Sharepoint, Alturis Ghost Imging

EMPLOYMENT:

Confidential, Monroe, Louisiana

Project Manager \ Scrum Master

Responsibilities:

• Managed projects which consist of High Speed modem upgrades, Price promotions, and rate changes for the third largest telecommunications company in the United States.
• Presided over maintenance and investment projects.
• Provided Project Management support to Order Entry applications.
• Managed Agile cross functional distributed project teams to ensure delivery.
• Provided over status meetings on the daily Confidential .
• Coordinated with team to determine what user stories can be done by development and QA during the Confidential .
• Provided status reports to Delivery Manager. Performed kickoff meetings for customer requirements and expectations.
• Coordinated with project team to determine what work can be performed in the release.
• Assisted in managing the Product Backlog and monitoring the plan and task estimates. Involved in meetings for problem resolution.
• Involved in weekly Scrum of scrums meetings.
• Worked with project team to determine Level of Effort for each project.
• Coordinated Confidential demo for client project acceptance.
• Presided over Go/No Go meetings to determine software deployment for release.
• Performed estimates to determine how much work it will take to complete the project for development and QA.
• Provided project codes for team charges.
• Used tools such as CA Agile to managed system test defects and HP Quality Center to manager UAT defects.
• Used tools such as Clarity to provide cost and time estimates.
• Provided meeting minutes.

Confidential

Program Test Manager \ Project Manager

Responsibilities:

• Managed the system testing and end-to-end testing phases for several projects within each program for VOIP, VPN, Wireless, and IPV6 software product releases and features for one of the largest telecommunication company.
• Ensured that no defects of upgraded new software releases and features will go into production.
• Managed the defect life cycle for resolution and Root Cause Analysis.
• Executed processes through Confidential ITUP Methodology.
• Worked with cross functional teams to ensure test cases are baselined and ready for execution.
• Presided over daily and weekly meetings for project status updates to internal and external stakeholders.
• Provided appropriate project resource funding. Worked with project stakeholders to ensure project completion and turnover.
• Worked with internal team for Risk Analysis and Assumptions. Created Excel and PowerPoint reports for senior management.
• Provided necessary resources to ensure project stay on track to completion.
• Used HP Quality Center to track defects. Provided meeting minutes.

Confidential, Austin, Texas

Information Technology Project Manager

Responsibilities:

• Managed Information Technology projects and processes that comply with HIPAA standards and Clean Desk Policy for Medicaid eligibility and other state healthcare programs.
• Ensured that all Infrastructure deliverables comply with HIPAA standards.
• Worked with Network Administrators and Desktop Technicians to create and managed baseline projects.
• Coordinated weekly team meetings on status updates on projects.
• Used MS Office Suite tools such as MS Project to track project status.
• Use tools such as MS Lynx, MS Outlook, and Active Directory for account creation and SCCM to perform software updates and releases.
• Managed Sharepoint files such as permissions and Object ID’s.
• Provided resources to ensure project completion.
• Performed the planning, scheduling and implementation of project deliverables such as PGP and Bitlocker Encryption Installation Upgrade
• Managed the installation of encryption software for desktops and laptops to provide security and comply with HIPAA standards.
• Managed the hardware and software upgrade deployment to office and remote ACS users for faster application processing.
• Upgraded HP Z200 desktops for Business Analyst and Developers from Windows XP to Windows 7 to perform the testing of legacy applications.

Confidential, Houston, Texas

Information Technology Project Analyst

Responsibilities:

• Ensured that the laptops were imaged, tested, and deployed to various Nabors locations.
• Created project tasks and schedules for notebook deployment.
• Documented appropriate processes taken upon deployment.
• Performed Quality Assurance and Control through the deployment processes.

Confidential, Houston, Texas

Information Technology Project Manager

Responsibilities:

• Managed the planning and execution of Information Technology Infrastructure Projects for the largest non-bank ATM operator.
• Ensured that Infrastructure project deliverables complied with SOX processes and procedures.
• Coordinated with desktop and systems administration group to ensure that the projects are executed and deadlines were met.
• Worked with Internal Audit on Information Technology processes and procedures through Active Directory.
• Provided status updates to CIO on projects.
• Assisted in managing full life cycle projects
• Scheduled and performed moving archived emails into Enterprise Vault to comply with Internal Audit.
• Provided hardware and software inventory tracking to comply with Internal Audit.
• Windows 7 32 & 64 Bit Software Testing
• Tested Windows 7 and Vista 32 & 64 bit operating system with corporate applications with
• Provided hardware support for disaster recovery planning for key personnel to quickly execute the plan in case of a disaster.

Confidential, Houston, Texas

Information Technology Project Analyst

Responsibilities:

• Ensured that all older DELL and Lenovo notebooks were replaced based on hardware and software specifications.
• Supported MS Windows XP, MS Office 2003, VPN, Active Directory, Share Point, Altiris, Group Policy, and Ghost Imaging.
• Troubleshoot hardware and software issues.
• Performed Quality Assurance and Control through deployment processes.