Senior Project Manager Resume Chicago, IL - Hire IT People

SUMMARY

High performing, seasoned Project Manager with over 15 years of experience in management, customer service, and technical services. Industries include: Healthcare, Education, Finance and Travel.
Accomplished problem solver with exceptional communication, analytical, team building, operational support and emotional intelligence skills.
Dedicated self - starter and recognized as an TEMPeffective leader who can guide teams to project completion on time and on budget consistently.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

Managing HR implementation projects including a Time Reporting Solution (Workday) and Learning Management System (Cornerstone), as well as a Financial implementation of an ERP Procurement Module (Oracle) & Legacy System enhancements (ServiceNow)
Managing other projects surrounding a Stock Loan Program and a Regulatory Accord
Facilitated RFP and Change Management processes and facilitated a new process for audit changes for Commercial off the Shelf projects (COTS)
Maintaining key project documents such as Project Charter, Project Communication Plan, RAID Log and Project Schedule
Administering Agile Scrum Master responsibilities via JIRA and Confluence

Confidential, Chicago, IL

Project Manager

Responsibilities:

Successfully completed multiple Waterfall projects of varying scope on time and on budget
Drove requirements and scope by maintaining project timelines, change requests and quality assurance best practices
TEMPEffectively managed teams of stakeholders, employees, contractor and consultant resources via constructive meetings and maintaining collaborative documentation from Intake to Close-Out
Maintained project schedules and drove the financial forecasting and resource time tracking
Managed Issues/Risks/Assumptions/Dependencies and other project documentation
Ensured timely and accurate project invoicing
Collaborated with Change and Release Management teams in order to drive scope changes and deliver products efficiently
Created weekly status reports and facilitated weekly status and ad-hoc meetings in order to clearly capture and share key communications to team members and leadership

Confidential, McLean, VA

Customer Support Specialist

Responsibilities:

Initiated and managed the use of Social Media growth
Assisted and guided customers through questions of the Financial Advising Tool
Utilized and implemented technologies such as Zendesk, Salesforce, JIRA and Mail Chimp
Core member of team dat structured the foundation of a support division

Confidential, Cambridge, MA

IT Project Manager

Responsibilities:

Developed end to end laptop project initiative and distribution program for 2000+ students, at multiple locations over a three-year span
Researched and implemented a project for the installation of AV projector and classroom technology at all of the College’s 8 locations
Managed vendor relationships and IT purchasing and leasing needs via RFP, SOW, PO processes
Supervised Help Desk Staff and Inventory Control Coordinator