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Senior Project Manager Resume

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Chicago, IL

SUMMARY

  • High performing, seasoned Project Manager with over 15 years of experience in management, customer service, and technical services. Industries include: Healthcare, Education, Finance and Travel.
  • Accomplished problem solver with exceptional communication, analytical, team building, operational support and emotional intelligence skills.
  • Dedicated self - starter and recognized as an TEMPeffective leader who can guide teams to project completion on time and on budget consistently.

TECHNICAL SKILLS

  • Customer relationship management
  • planning and business strategy
  • resource management
  • change and release management
  • vendor management
  • cost and budgeting management

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

  • Managing HR implementation projects including a Time Reporting Solution (Workday) and Learning Management System (Cornerstone), as well as a Financial implementation of an ERP Procurement Module (Oracle) & Legacy System enhancements (ServiceNow)
  • Managing other projects surrounding a Stock Loan Program and a Regulatory Accord
  • Facilitated RFP and Change Management processes and facilitated a new process for audit changes for Commercial off the Shelf projects (COTS)
  • Maintaining key project documents such as Project Charter, Project Communication Plan, RAID Log and Project Schedule
  • Administering Agile Scrum Master responsibilities via JIRA and Confluence

Confidential, Chicago, IL

Project Manager

Responsibilities:

  • Successfully completed multiple Waterfall projects of varying scope on time and on budget
  • Drove requirements and scope by maintaining project timelines, change requests and quality assurance best practices
  • TEMPEffectively managed teams of stakeholders, employees, contractor and consultant resources via constructive meetings and maintaining collaborative documentation from Intake to Close-Out
  • Maintained project schedules and drove the financial forecasting and resource time tracking
  • Managed Issues/Risks/Assumptions/Dependencies and other project documentation
  • Ensured timely and accurate project invoicing
  • Collaborated with Change and Release Management teams in order to drive scope changes and deliver products efficiently
  • Created weekly status reports and facilitated weekly status and ad-hoc meetings in order to clearly capture and share key communications to team members and leadership

Confidential, McLean, VA

Customer Support Specialist

Responsibilities:

  • Initiated and managed the use of Social Media growth
  • Assisted and guided customers through questions of the Financial Advising Tool
  • Utilized and implemented technologies such as Zendesk, Salesforce, JIRA and Mail Chimp
  • Core member of team dat structured the foundation of a support division

Confidential, Cambridge, MA

IT Project Manager

Responsibilities:

  • Developed end to end laptop project initiative and distribution program for 2000+ students, at multiple locations over a three-year span
  • Researched and implemented a project for the installation of AV projector and classroom technology at all of the College’s 8 locations
  • Managed vendor relationships and IT purchasing and leasing needs via RFP, SOW, PO processes
  • Supervised Help Desk Staff and Inventory Control Coordinator

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