SUMMARY

Confidential is a program manager wif over 10 years’ experience of project management who TEMPhas a can - do attitude towards software product delivery on schedule and to budget based on partnering wif stakeholders and team members. Confidential TEMPhas PMP, ACP, CSM and SAFe certifications and, seeks the opportunity to be part of solutions-oriented team wif a focus on collaboration and customer satisfaction.

TECHNICAL SKILLS

Project Management Tools: Microsoft TFS and VSTS; Excel, Word, PowerPoint; Project; SharePoint; Visio; Product Studio; Clarity, HP Quality Centre; PeopleSoft; Zendesk; Jira; Confluence; GitHub; XPlanner; Rally

Project technologies include: C#; Microsoft .NET 4.0; C/C++; VBS; Microsoft SQL; My SQL; Django; Web Services; Oracle; Java script; AngularJS; Selenium; Nunit; Microsoft Windows 2003 through to 2012; Microsoft SQL Server; DB2; BizTalk; WSUS; SCCM07; UNIX based systems; Cloud environments AWS, Azure and IBM SmartCloud

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Project Manager

Responsibilities:

• Coach and facilitate 5 teams in Agile-Kanban processes including product planning, stand-up, retrospectives, demonstrations. Manage product releases, provide monthly Capex/Opex reporting and milestone tracking
• Manage 12 releases and prepare project on-boarding governance model wif matching team site redesign
• Coordinate 10 releases and prepare SOW for ocean freight allocation tool wif internal and external customers
• Coach Team in Agile practices to deliver projects, prepare Team Agreements, definition of done, and develop a business analysist life-cycle to support Scrum processes

Confidential

Senior Project Manager

Responsibilities:

• Nominated for service partner award for delivery of 7 projects under budget for online sales and coverage mapping system by using Scrum and Waterfall to build delivery teams across multiple teams and stakeholders
• Responsibilities included: budget management (to $5M), schedule management, delivery organization
• Provide requirements and build Scrum backlog for travel company ecommerce project, based Open Travel Alliance, OTA, and Hotel Booking Solutions, Inc., HBSI standards, valued at $10M
• Scrum master providing project scoping, reporting and forecasting by refining backlogs to deliver product pivot
• Coach team transition from Waterfall to Agile by facilitating Scrum rituals
• Deliver two customer pilots by requirements and release management wif on-shore and off-shore teams
• Manage 8 statements of work using Kanban for fixed price software engineering projects valued up to one million dollars by providing forecasting, project scoping and release management
• Provide in-depth budget management by tracking resource time allocations and forecasting project status in weekly profit and loss reconciliations for all project SOWs
• Provide Agile team building and coaching for 4 teams by introducing Scrum and Agile tools such as pair-programming, pomodoro sessions, coding standards and refactoring
• Successfully deliver e-commerce software and inventory management tools by using Scrum and Kanban collaboratively to manage release planning, progress tracking, and issue resolution
• Awarded Certificate of Excellence by T-Mobile for team leadership
• Deliver Beta product release by using Scrum to provide backlog management, daily stand-ups, planning meetings, demonstrations and retrospectives for two globally distributed teams, Ireland and Florida, U.S.A.
• Collaborate wif Scrum Masters to improve Agile practices by facilitate Scrum of Scrums and daily triage attended by 11 teams, architects and product owners
• Release Scan Tool ahead of schedule, under budget, and, exceeding performance requirements by 175%

Confidential

Program Manager

Responsibilities:

• Manage validation of 23 security patch cycles for Microsoft Security Resource Center collaborating cross group wif the Windows NT, Internet Explorer, MS Office and .NET Teams
• Prepare Sarbanes Oxley audit materials for Microsoft’s annual SOX audits
• Lead migration of legacy patch and remediation system to WSUS v. 3 and SCCM07 by coordinating stakeholders from Microsoft Security Resource Centre, Information Security, MSIT Client Experience, Windows Sustained Engineering, Office, SMS, DMS, Windows Update team, and the Security Test Pass team 
• Promoted to position of lead program manager for the customer TAP, coordinating 96 customers at release
• Awarded contribution award for exceeding expectations
• Facilitate partner adaption and trials of Exchange Server 2007 by coordinating wif Exchange Server partners
• Manage software development project by introducing Scrum to build backlog, estimate requirements, and track progress for 3 product releases and provide stakeholder communications
• Deliver product evaluations for ZTI, USMT and product packaging tools
• Prepare and deliver product training sessions for customer-embedded support team
• Drive IT Fellowships for Microsoft technical account managers by managing class logistics, schedules, materials, and class evaluations. Classes included SQL Server and Software Security
• Deploy product and infrastructure projects for online banking services, account management systems, and, proprietary transaction management tools by coordinating geographically distributed engineering teams
• Manage change requests wif full documentation to ensure Sarbanes Oxley compliance
• Completed closure of 80 Operations projects as part of service provider transition
• Program manager wif full scope of technical program management processes to deliver web service products for MSN Explorer Client products, MSN Search, MSN.com,MSN Mobile, MSN International Portals, Dealerpoint, Careers, Women’s Central, Love & Relationships, and Tech & Gadgets
• Lead initiatives to develop processes for: security guidelines, business continuity, budget management, system health improvements, and quality of service
• Deploy United States based Operations Team’s processes wif teams in Japan and England and deliver presentations for Global Operations’ Summits in February and March 2004