Summary of Qualifications

• 20 years of experience as an IT expert
• 10 years overall experience in project management business analyst
• Expert level MS Project, VISIO, Clarity, MS Office, SAP Business Object, Crystal Report
• Certifications: PMP in progress, Amanda Business Analyst Certified
• Proven History for every stage of product lifecycle from Development to Post - Launch Monitoring
• Extensive US and International Level Experience in Health Care, Information Technology, Government, Finance, Retail and Education Sector.
• Software development, Data Analysis and Resource Management, Strategic Planning, Budget Management, Scheduling, Infrastructure Projects, Client Relations, Project Management, Performance Tracking.
• domain of technologies and best practices
• Operating Systems: Windows Server 2007/2010, XP, Vista, Linux, UNIX
• PM Methodologies: Track Project Management, Risk Management, Communication Management,
• Program Management
• BA Methodologies: SDLC, Use and Test Cases, UML, RUP, Agile/SCRUM
• BI Tools: QlikView, SAP Business Objects, Structured Query Language
• Analytics Tools: SAS
• PM Tools: MS Project, Trello, SharePoint
• Software: C, Java Second Enterprise Editions, XML
• Health care standards: DICOM, HL-7, ICD-9, ICD-10, HIPPA

Professional Experience

Confidential

Business Analyst

• Analyze the organization and design of systems, including businesses, departments, and organizations.
• Facilitating business analysis workshops and documenting solution designs for client sign-off for back office, public portal and mobile solutions using Amanda framework.
• Reducing time of processes by delivering a Business Process Improvement Plan for clients.
• Configuring AMANDA modules to satisfy client-specific business processes, rules and other functional requirements
• Writing report specification using the company tools for that purpose
• Collaborating with technical consultants and the solution architect regarding business requirements for integration, data conversion and complex business logic including the construction of SQL statements.
• Testing the fully configure AMANDA application to ensure the solution is producing expected results
• Supporting client testing through issue triage and resolution
• Delivering formal training to client project team members and/or end users
• Providing knowledge transfer to client project team members throughout the project lifecycle
• Providing input into solution design to the CSDC project manager and solution architect
• Assisting with scoping and analysis of client engagements as appropriate

Key Achievements:

• Approved Amanda Certified Business Analyst Certification, delivered four public portal projects to the City of Arlington in Texas, delivered phase 1 for City of Austin Public Portal II project, delivered documented test cases for North Carolina Public Portal II Project, delivered test cases for City of Guelph, Canada migration project, assisted Solutions Practice Unit to create artifacts for Quality Assurance.
• Environment: AMANDA Framework, Smart Guide, Life ray, SQL, SQL Server Reporting Services, Agile SDLC, SQL and Oracle databases.

Confidential

Project Manager

• Managed a healthcare project by using the Critical Path Methodology based on the least cost and shortest timeline
• Define Project Plan and Risk Plan
• Use project metrics such as Estimation Accuracy to follow up project performance
• Handle risk to guarantee project deadline completion and deliver project quality through end user acceptance

Key Achievements:

• Developed a Business Continuity and Disaster Recovery System for a Rural Healthcare Installation in the State of Florida through a Hybrid Cloud premises-outsourcing resources in compliance with the Health Insurance Portability and Accountability Act 164.308 Administrative safeguards.
• Environment: Barracuda Back up Software, HP Server Confidential

National Director of Informatics

• In charge of project formulation and evaluation and project management for hardware, software and infrastructure initiatives in compliance with the eleventh essentials health care functions approved by the World Health Care Organization.
• Responsible for the IT operations in the 14 health care regions in Panama
• Managed a team of 40 business analyst, programmers, project manager, IT technical support and IT security experts
• Formulated and defined project scope and objectives based on both team member needs and a good understanding of applicable business systems and health care requirements.
• Analyzed business and user needs and documented requirements.
• Set and managed end user expectations.
• Managed project phases, coordinated and drove communication, facilitated decisions, and followed through on the execution of projects.
• Kept business units/stakeholders informed of progress and changes through written or verbal communication and minimized exposure and risk on a project.
• Trained project managers in IT project best practices and supervised their PERT/Gantt Chronogram under weekly basis by working with dashboards.

Key Achievements:

• Developed and implemented revolutionary Virtual Hospital program enabling diagnosis of radiology cases in centers without on-site radiologists, the first of its kind in Central America and recipient of worldwide press coverage CNN Interview:v Oi9ZyIupOrI. . Deployed a Clinical Information Systems for 14 health care installations under the umbrella of the Ministry of Health Care, developed an HL-7 interface with X-Rays, Ultrasound, Magnetic Resonance, Digital Mammography equipment with AGFA RIS/PACS for more than 200 medical devices, each with their unique IP address. Developed a Medical Appointments System through a toll free number for two health care installations achieving more than 200K appointments from 2009 to 2012. The Panamanian population is approximately 2.7M 2010 Census . This solution includes a mobile interface to allow the citizens to follow up their medical appointments, deployed an International Coding Disease 10 ICD-10 Management System compliance with Pan-American Health Care Organization PAHO and World Health Organization WHO recommendations.
• Environment: MySQL, J2EE, Ruby on Rails, Drupal, AFGA RIS/PACS, Oracle, Red Hat, SAP Business Object, SAP, Business Warehouse, PQRS Physician Quality Reporting System, IBM Web sphere Application Server, IBM Rational Clear Quest and Cerner.

Confidential

Project Advisor

• Assist the General Directorate Office in specific projects that delivery quality of service to the Panamanian population
• Provided consultative and development services for over 5M worth of Information Technology projects offering extensive impact throughout Panamanian population, in order to best support overall IT Manager, benefiting over 3M cardholders.
• Wrote and delivered RFPs while navigating internal bureaucracy to ensure sustainable procurement, specification of technical requirements, and all necessary formats and templates are followed.
• Proposed a Business Process Improvement for the Panamanian retirement system to reduce deadline for critical processes.
• Consistently provided terms of reference, including for Income and Economic Benefits project within Social Security Fund.
• Managed a specific project for individual accounts for the Panamanian retirement system.

Key Achievements:

• Designed SOA-ESB architecture minimum of 6 layers for the Income and Economic Benefits project. Significantly streamlined and strengthened RFP process, lowering time between RFP and the contract signing and comptroller endorsement to only three months. Managed Wrote essential drafts for numerous projects, including Enterprise Resource Planning and Hospital Management System. Delivered an Electronic Content Management System project benefiting individual accounts for the Panamanian retirement system.
• Environment: Sun Solaris, J2EE, IBM Content Management System, IBM Rational Suite.

Confidential

General Dean

• In charge of university strategic planning which includes curriculum design, marketing models, enrollment process, classroom management, R D.
• Delivered essential support and assistance to Rector and Deans of various departments, including overseeing planning and budget execution, monitoring Key Process Indicators KPI such as enrollment/dropout, accounts receivable, and accounts pay. Drove development of five undergraduate and graduate curriculums, including Bachelor of Sciences, Bachelor of English, Bachelor of Business Administration, and Graduate and Master's Degrees in Higher Education. Introduced and implemented new technologies to increase performance, such as Student Management System, e-Learning platform through Moodle, document management, and networking capabilities.

Key Achievements:

• Deployed Microsoft Dynamics Customer Relation Manager Software to increase enrollment. Deployed an Enterprise Resource Planning Project using Oracle ERP for human resources, accounting, and budget. Earned Oteima Tech University Professional of the Year in 2007 for overall achievements. Spearheaded ISO 9001:2000 certification process, including oversight of all job competencies.
• Environment: SQL, J2EE, Visual Basic, Cluster of servers

Confidential

Project Manager

• Managed directed projects through all aspects of development and implementation, including Preliminary Drafts, Planning, Execution, Control, and Monitoring and Closure. Ensured necessary compliance for all aspects of requirements.
• Define Project Plan and Risk Plan
• Use project metrics such as Estimation Accuracy to follow up project performance
• Handle risk to guarantee project deadline completion
• Deliver project quality through end user acceptance

Key Achievements:

• Managed Directed projects through all aspects of development and implementation, Managed numerous projects for local banks, retail companies at the Panama Free Zone and universities, including On-Base Electronic Content Management Systems, Enterprise Resource Planning projects, and Home Base projects.
• Environment: ON BASE Content Management System