SUMMARY

• Certified Scrum Master - CSM, Project Manager and Sr. Business Analyst wif 13+ years of professional experience having strong knowledge in Retail & Banking industries.
• MBA candidate complemented by expertise in the field of Information Technology.
• Expertise in managing teams and working in partnership wif clients and being interface between technology and business. Strategic planner in using technology wif business.
• 5 years of leadership and team management experience in various projects.
• Experience in B2B, B2C and Ecommerce portals web application developments, expert in developing and evaluating business process Models.
• Has worked on planning project proposals and has extensive knowledge on project estimates and timelines.
• Strong experience in project life cycle and SDLC methodologies including Waterfall, SCRUM and Agile.
• Worked closely wif multiple Quality Assurance teams and ensuring requirements traceability.
• Working knowledge of Business Process Modeling (BPM) and notations (BPMN 2).
• Created use-cases, process flows, proto types, mock-ups and wireframes to make customers understand and get an idea of the system and make sound decisions.
• Experience in implementing all phases of the software development life cycle (SDLC), including business requirement gathering, preparing the high level and low level design, construction, testing and implementation of various IT projects.
• Worked as an integral part in application support and maintenance. Worked wif L3 and L2 support teams.
• Expert in design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Experience in managing the changes in requirements by Unified Change Management Tools like Rational Clear Quest.
• Experience working wif Content Management tools like Oracle UCM (Universal Content Management)
• Knowledge in the OLAP tools and Business Intelligence (BI) tools.
• Has worked closely wif client engagement teams to ensure dat their are no gaps in the entire SDLC of the project.
• Successfully coordinated wif multiple teams including DBAs, vendors to ensure smooth flow of the design and development stages.
• Excellent communication skills and a good team player wif analytical and problem solving skills.

TECHNICAL SKILLS

Primary Skills: Oracle UCM, Filenet, Accounting Recon Tool - IntelliMatch, HP Quality Center v10.00, Clarity PPM v12, MS Project, MS Visio, SWIFT Files, Pseudo 950 and OGL formats, MS Office (word, excel, PowerPoint), Sharepoint 2010, Rational Rose, Rational Clear Case, Rational Enterprise Suite, 2003-2007 Outlook, Rational Requisite Pro, Test Director, Win Runner, Load Runner, Quick Test Pro, ATG E-Commerce, Web Sphere Commerce.

Technical Skills: .Net, Mainframes, COBOL, JCL, PL/SQL, Java, ATG, Data Warehouse, ETL, Oracle Hyperion Essbase, HTML, Java, JavaScript.

Databases: DB2, IMS DB, Oracle.

Platform: MS Windows, UNIX.

Reporting Tools: Hyperion

PROFESSIONAL EXPERIENCE

Confidential, Charlotte

Scrum Master

Responsibilities:

• Involved in working standardizing field names for DART recons
• Worked on Match rule Analysis and enhancements of match rules.
• Gatheird requirements and conducted FSD reviews.

Confidential

Scrum Master/Project Manager

Responsibilities:

• Worked as both Project manager and Scrum master wif onsite and offshore team.
• Daily stand up scrum meetings
• Sprint planning, backlog review.
• Conducting retrospective sessions after each sprint and sprint demo sessions wif whole team.
• Project planning and defining the scope wif regular meetings wif the team
• Developing project plan, cost estimates
• Working wif the team to identify any roadblocks
• Conducts daily status call and weekly status meetings to report the team progress.

Confidential, Charlotte

Scrum Master

Responsibilities:

• Conduct weekly meetings wif London team and Hong Kong team to gather the requirements.
• Responsible to gather the status of different teams involved in the project.
• Created new Balance Pools/ categories in the recon tools - SRPL, Intellimatch and DART
• Team lead for escalating issues to Technology providing and Senior Executive Management noticed in testing.

Confidential, Charlotte

Scrum Master

Responsibilities:

• Met wif the Controllers team and the chief controller every week to chalk up the strategy in creating the requirements for affiliate accounting.
• Pivotal in creating the matrix of account elimination.
• Worked and validated all SORs wif in International like Globus T24, Calypso, IBIS Asia, IBIS London, IIS, Legacy Midas, OPICS all branches, and Flexcube.
• Worked wif technology partners closely to develop requirements for recon wif in DART tool
• Major team player for creating customer relationship matrix in DCOE Trade recon.
• Team lead for escalating production issues to Technology providing clear and concise written and verbal communication to Senior Executive Management.

Confidential, Charlotte

Responsibilities:

• Played crucial role in developing the procedures to understand the tax reports (1042s and 8966) and validate them
• Worked wif many SORs like Globus T24, Calypso, IBIS Asia, IBIS London, IIS, Legacy Midas, OPICS all branches, and Flexcube.
• Partnered wif Technology and Business partners to develop and test solutionprototypes for reporting requirements.
• Team lead for escalating production issues to Technology providing clear and concise written and verbal communication to Senior Executive Management.
• Documented all tax reporting procedures and manual processes for training and audit.
• Written business requirements for projects.
• Responsible for customer onboarding static data reconciliation against multiple systems to ensure a high level customer experience for Confidential ’s international products.
• Accountable for meeting and maintain documented reconciliation of income expense back to Oracle GL.

Confidential, Charlotte

Scrum Master

Responsibilities:

• Create work breakdown structure and prepare a project plan
• Monitor project progress and responsible for ensuring alignment between user requirements, funding requirements, technical requirements, and system capabilities.
• Gather business requirements and create Business Requirements Document (BRD)
• Worked on SRPL, Intellimatch recons extensively

Confidential, Charlotte

Sr. Business Analyst / SCRUM Master

Responsibilities:

• Use Agile and Scrum methodology for a sequential development process
• Take daily status during SCRUM meetings & identify progress and road blocks.
• Estimate time lines and work on creating a deployment plan & implementation.
• Analyze the current process and draft the requirements / user stories for future state.
• Provide a project status to leadership and management teams during SCRUM of SCRUM meetings.
• Act as a single point of contact for all the needs and queries of the project
• Create Detail Task Plan (DTS).
• Prepare the use cases and prototypes for the project.
• Prepare the As-Is and To-Be diagrams for the modules in the project.
• Review all the test cases and ensure dat all the requirements are thoroughly tested to the satisfaction of business users
• Host weekly defect triage meetings to gather status from QA & development teams

Confidential, Charlotte

Sr. Business Analyst

Responsibilities:

• Monitor project progress and is responsible for ensuring alignment between user requirements, funding requirements, technical requirements, and system capabilities.
• Gather business requirements and create Business Requirements Document (BRD) for all the three phases from different lines of business (LOB’s).
• Lead User Trainings & create User Training manuals for the new application.
• Liaise wif the technical team, QA and business team to determine the requirements and project scope.
• Initiated meetings wif the upstream and downstream teams.
• Responsible in creating Master test plan and test scripts for all the three phases.
• Reviewed QA and UAT test strategies, including regression and integration testing,
• Responsible for end-to-end testing scenarios and test plans, managed testing, defect reporting and change requests

Confidential, Jacksonville, FL

Sr. Business Analyst

Responsibilities:

• Determine how the content can be organized in all the departments after closely working wif directors
• Gather business requirements and create Functional Specifications Document (FSD)
• Analyze the file and folder structure on network shared drives for all the departments
• Building the taxonomy for the new folder structure in ECM
• Determine the security and user access on each folder and content
• Identify the retention information on each piece on content
• Create disposition and screening reports
• Involved in User group trainings
• Provide a project status to the leadership and management teams.

Confidential, Bentonville, AR

Sr. Business Analyst

Responsibilities:

• Analyze the business needs and draft the requirements as requested by the business users
• Responsible to define a process and plan to execute the project
• Ensure dat the project is tracked and all the teams involved are clear about wat is expected of them
• Define a roadmap depicting key milestones of the project including the code drop and go live dates
• Act as a single point of contact for all the needs and queries on the project
• Prepare process flow diagrams using MS Visio
• Maintain the requirements traceability matrix for all the requirements through the project life cycle
• Review all the test cases and ensure dat all the requirements are thoroughly tested to the satisfaction of business users
• Maintain all the requirements and respective test cases in HP Quality Center
• Maintain project financials wifin clarity, extract reports for project managers & resource managers

Confidential

Sr. Business Analyst

Responsibilities:

• Used Agile and Scrum methodology for a sequential development process
• Developed Process flow modeling and simulation using BPM
• Created requirements for user interface using Oracle UCM and integrate wif ATG
• Worked closely wif user interface (GUI) web designers to create screen layouts wif emphasis on user friendliness, clarity and consistency wif applications and standards; assist wif developing new standards and halp review Heuristic evaluations
• Gather Requirements, Create User Stories and Acceptance test criteria
• Collaborating requirements wif geographically distributed, cross functional teams (Development, QA, UI Design, Documentation, Professional Service Team)
• Extensively used QC (Quality Center) for requirements gathering purposes. Created Test Scripts and defects using HP Quality Center
• Created Requirements Traceability Matrices (RTM) to trace back the test cases to the use cases and requirements
• Facilitated user acceptance testing (UAT) and usability test strategies wif Information Technology Group
• Prepare the AS-IS and TO-BE process flows for all the modules in the system
• Generate mock-ups for the reports intended to be developed
• Prepare the use cases for all the modules
• Prepare the proto types to demonstrate wat can be expected after the changes are implemented