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Delivery Manager & Project Manager Resume

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Plano, TX


  • Multifaceted technical career wif a 15 - year track record of innovation and success. US Citizen.Technical project manager wif a solid history of delivering advanced application software projects across web and mobile platforms. Analytical strategist skilled in successfully implementing new systems that enhance organizational initiatives and boost performance.
  • Collaborative communicator focused on building functional synergies and solving technical challenges.
  • Proven ability to build and lead high-performing teams across multiple locations on complex telecom projects. Adept Confidential directing simultaneous projects wif strong program and project management capabilities.


  • Program Management
  • Client Relationship Management
  • Agile & Waterfall Methodologies
  • Risk Management
  • Full Life Cycle Project Management
  • Strategic Planning
  • Vendor Management
  • Application Development
  • Quality Assurance & Testing
  • Team Development & Leadership


Confidential, Plano, TX

Delivery Manager & Project Manager


  • Align business sponsors, designers, developers, content creators, testers, and project deployment teams across multiple locations to provide teh on-time and on-budget delivery of application software projects that support millions of users.
  • Oversee teh performance of teams wif 40+ associates and overall service delivery on multi-million-dollar projects. Steer teh negotiation of resource allocation in a matrix management environment to ensure seamless functioning.
  • Analyze data and key performance indicators to identify and resolve project challenges, risks and potential defects.
  • Provide in-depth support of functionality deployment, pilot processes and post-deployment production activities.
  • Reduced turnaround by 10% by using strategic scheduling of domestic team members and associates in India.
  • Improved teh resolution of defects wifin SLAs from 75% to 95% by creating a Root Cause Analysis Team that efficiently assessed quality assurance, end to end and user acceptance testing (UAT) defects.
  • Use PoC’s to suggest process improvements and savings to client. Notable PoC’s are Machine Learning Capabilities to predict order pattern and Data Analytics Capabilities using Tableau.
  • Confidential &T Online Account Management Engagement, April 2010 to Present: Contributed to teh advancement of Confidential &T’s web-based application that provides users wif access to their wireless, UVerse® or wireline accounts through teh web and iOS, Android and Windows mobile applications.
  • British Telecom Work Manager, October 2006 to March 2010: Supported teh daily functioning of over 2,000 field engineers correcting fault repairs of telephone and broadband lines by managing teh server/client application that assisted engineers wif project scheduling and tracking in addition to transferring technical information.


Systems Analyst & Team Lead


  • Managed teh on-time delivery of module requirements wif an emphasis on accuracy and quality assurance.
  • Established project objectives and delivery standards by aligning other module leads during code integration and requirement collection processes.
  • Guided user acceptance testing programs, support integration processes and system implementation activities.
  • Integrated Application Software Package: Partnered wif teh government of Uttar Pradesh in India to implement automated systems throughout multiple departments wifin teh Government Housing Development Authority.


Team Leader


  • Orchestrated teh programming, design, coding, unit testing and implementation of new systems for a variety of advanced technical projects.
  • Delivered vulnerability and audit tracking systems to boost teh security capabilities of Shinsei Bank in Tokyo.
  • Developed a map-based visual data analysis tool wif a focus on creating teh product framework and building teh core GIS engine through teh use of Microsoft C++, Visual Basic and Microsoft Access.
  • Built an application to assist Pipavav Railways wif teh monitoring of freight movement between port stations.

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