SUMMARY

• Program Portfolio Management Product Development QA Management Process Improvement Risk MitigationAccomplished PM.
• QA professional with 13+ years of progressive experience and proven record of significant, successful contribution in project management, quality management, process improvement, business analysis/evaluation, product - development life cycle methodologies, claim management, and quality management, processes, standards, and systems in a wide range of organizations dat previously had no standards or programs in place.
• Excels in analysis, organizational development and creative problem solving. Generated innovative solutions dat truly address fast changing business needs. Known for building high performing teams and partnerships by investing in people and relationships.

TECHNICAL SKILLS

• Budget & Forecasting Analysis
• Continuous Integration & Delivery (CICD)
• QA Best Practices (ATDD & TDD)
• Organizational TEMPEffectiveness
• Leadership & Staff Development
• Certified Scrum Product Owner
• Risk Management
• Relationship and Vendor Management
• Certified Project Management
• Infrastructure Management
• Scrum Master Certification

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Portfolio Program Manager

Responsibilities:

• Oversee ATLAS projects and drive team towards lean thinking.
• Work with customers and management to confirm the scope for each project. Establish the project management control standards and systems consistent with DTS standards.
• Manage and control ongoing projects
• Develop features /stories and work with project team to deliver in sprints both mainframe systems and distribution systems.
• Define continuous improvement process in DES
• Developed a strategy for mainframe modernization, successfully communicated change to colleagues
• Actively managed project teams to align IT goals within the county organization.
• Involved in transition and feasibility study to implement Sales force application for all 198 applications across the agency
• Develop, implement, and enforce policies and procedures dat ensure application systems achieved high quality assurance before they are migrated to production
• Identify and manage conflicting issues to successful resolutions while satisfying customer’s objectives and meeting systems or programming standards.
• Prepare impact and risk statements of proposed projects.
• Managed more TEMPthan 15 resources (4 Agile teams) and 15 applications across the Mainframe and JAVA teams including 2 scrum masters
• Trained and mentored the resources to agile/scrum practice

Confidential, Richmond, VA

IT Portfolio Program Manager, Applications and QA

Responsibilities:

• Oversee day-to-day resource management and issue resolutions with 3 global alliance partners (HP, Wipro and Cognizant) and contributing between $5 -6 million in annual revenue.
• TEMPEffectively lead and coordinate project teams of up to 15 members.
• Contributed to budget savings of $1 million while managing test program and leading it to completion.
• Developed and implemented improvements to Basel Retail Credit & DG systems and processes optimization. As a result, high quality code is delivered into production.
• Developed and implemented risk based quality-assurance test plan & strategy, traceability matrix templates
• Drive to streamline our testing tools/processes through the adoption of automated testing solutions w/in Basel Retail and DG & consolidating test documentation.
• Supported all personal and business credit card data processing and build the reports to stakeholders
• Define, evangelize, and implement global, unified agile delivery processes; select common tools; specify core quality-measurement KPIs, and maintained WIP limits.
• Prompted test automation frame work - ATDD, Test Driven/ Data Driven testing and positioned as a key to support multi-file solutions in place to build the regression suite and reduced delivery cycle time.
• Reinforced exit criteria to agile team to support Development and QA best practices and processes.
• Led centralization of contract oversight for the division, which enabled identification and resolution of several active risk issues for audit regulators (e.g., improper signoff and inconsistent language).
• Facilitated bi-monthly meetings with senior director to ensure the delivery and project risks trends were within needed parameters; and provided recommendations on process optimization, standards and budget reallocations within Fiscal Year to capitalize project budget.
• Played key role in developing cross-sector defect-management schema.
• Managed strategically and tactically the 3rd party vendors such as Cognizant and Wipro to support data delivery.

Confidential, NJ

VP, QA

Responsibilities:

• Oversee wide variety of global quality operations and activities of 30 + engineers worldwide across four major onshore centers, as well as many global support teams, including PMO, Outsourcing, Systems Integration and Test and UAT teams.
• Developed and implemented MRDC apps both on iPhone and Android which now being used by millions Confidential smartphone customers.
• Led transition to agile development model from Waterfall.
• TEMPEffectively leveraged (ROM -50% to +50%, TOPDOWN and BOTTOM UP) approaches for time and cost estimates to deliver projects on time.
• Identified project impediments and communicated to management for further mitigation.
• Defined processes and tools best-suited mobile applications. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Manage and administer relations, budgets, and contracts with outsourcing vendors.
• Documented, tracked, and reported organizational performance excellence scorecard goals and metrics to executive senior-level management.
• Reengineered QA -COE and integrated the business users in part of QA process in sync with Confidential TDLC (Testing Development Life Cycle) methodology.

Confidential, NY

IT Manager

Responsibilities:

• Managed the planning and execution of product development, testing efforts, including all associated resources to meet committed delivery dates.
• Reported project status in monthly Executive management meetings.
• Provided the TEMPeffective communications regarding the defects/ issues, objectives, initiatives and performance to plan.
• Worked with scrum teams on project schedules, resource allocation and other activities such as writing business use cases (use case model), unit and test cases, software deployment, system integrations and professional services validation.
• Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their outputs.
• Worked with cross-functional teams, vendors to build tight agile process and methodologies and conducted meetings with organizational level quality procedures and standards.
• Interface with project senior management, internal and regulatory auditors, and ITS internal staff on all technology related matters.
• Make key decisions regarding technology choices, tool choices, and approaches with input from project teams.

Confidential, Scottsdale, AZ

IT QA Advisor

Responsibilities:

• Direct supervision both onshore and offshore.
• Managed and setting the testing budged $2 million budget and agreeing project time scales and deadlines with various clients (Farms Family, Utica, One Beacon and Everest).
• Tested management facilitation and project-management support for four business clients simultaneously, as well as testing more TEMPthan 12 applications.
• Held weekly internal and external meetings on progress.
• Developed Test Plans and Test Strategy.
• Reviewed test cases during system testing and regression testing.
• Reviewed resource performance management.
• Involved QA/UAT processes and procedures, and ensure they met the CMMI Level 3 standards
• Designed automation framework using Data Tester (Duck Creek Technologies-Express Example Author) for testing web based front-end application.
• Managed User Acceptance Test for Agency Management System applications.
• Delivered successfully data migration projects from AS 400- to Policy Admin, Claim systems.

Confidential, Scottsdale, AZ

Quality Advisor/Lead

Responsibilities:

• Directly supervised and managed more TEMPthan +10 Quality Assurance.
• Conducted staff performance evaluations and career development activities.
• Developed Testing Methodology /Process and Strategy and Traceability Matrix (Requirement Map),.
• Conducted Requirement Gap Analysis.
• Reviewed test artifacts to meet corporate standards.
• Managed defect Management process- using HP Quality Center 9.2 tool.
• Develop QA planning & scheduling also monitoring the team.
• Played team lead role in the some of the projects and provided functional, technical expertise to team.
• Implemented Standard Testing Process from design, reviews and walkthrough, bug tracking, testing also managed all test artifacts during testing phase.
• Design and develop Test Plan, Functional, Integration and Regression Test Cases.