Summary

An experienced ITSM, CMDB, ITAM and Infrastructure Management Architect with a proven background in project leadership and services delivery for complex enterprise IT asset, software, services, facility, contract management, portal, web and reporting services projects. Technology leadership includes 21 years of IT experience with expertise in leading full project life cycle IT service and asset management teams, initiatives and process transformation efforts. Experience includes advanced knowledge, understanding and implementation experience with ServiceNow IT Asset Management, ITSM, CMDB, Discovery, Orchestration and Service Catalog solutions, best practices and industry trends. Proven track record of working in a fast-paced environment and demonstrating strong complex problem solving skills. Educational background includes a dual Master's Degree in Computer Science and Mathematics.

PROFESSIONAL EXPERIENCE

ServiceNow Senior Architect

Confidential

Senior Architect responsible for leading all ServiceNow ITAM, Service Catalog, Orchestration, CMDB, Discovery and ITSM client project and solutions delivery.

ServiceNow ITAM, ITSM, CMDB Architect Project Lead

Confidential

• Senior Architect and Project Leader responsible for all ServiceNow ITAM, CMDB and ITSM client project and solution delivery on behalf of IT consulting and solutions provider.
• Gathered requirements, solution design, analysis, custom development, testing, integration and deployment
• Developed and managed application code, user interface and third party integration including SSO LDAP
• Implemented ServiceNow ITSM - Incident, Problem, Change, CMDB, Discovery, Orchestration, ITAM Procurement
• Developed application UI, workflow, client scripts, business rules, scripts, data sources, import update sets
• Customized and addressed ServiceNow technical and application configuration questions.
• Facilitated and implemented continuous improvements to deployment methodology based on experience
• Provided technical expertise in SDLC and Web technologies including XML, HTML, JavaScript, Web Services
• Excellent knowledge of ITIL V3 and contemporary ServiceNow architecture - Aspen, Berlin, Calgary Dublin

ServiceNow ITAM, ITSM CMDB Architect

Confidential

• Architect, design, and implement global ServiceNow CMS, ITSM, ITAM, SAM CMDB solution
• Gathered requirements from stakeholders looking to leverage ITSM, ITAM, CMDB SAM
• Customized ITSM processes procedures for Incident, Problem, Change, CMDB, ITAM, SAM Runbook Automation
• ITIL Tool design and development Joint Application Development
• Provided application configuration and customization including screen tailoring and workflow customization, administration, report setup, data imports, AD/LDAP integration, custom scripting and third party SW integration
• Analyzed and resolved all issues regarding engineering solutions that were built with no or little documentation
• Configured and customized new and existing CMS modules, CMDB, SAM ITAM
• Supported translation of business requirements into ITSM, ITAM, CMDB and SAM technical requirements
• Created reporting requirements for data extraction, import, export, publishing, distribution, cataloging scheduling
• Implemented auto-discovery in a multi-datacenter environment
• Trained users and produced all documentation and culturally integrated application knowledge on work completed
• Utilized MS SQL and Oracle database with JDBC to connect and query

ServiceNow Senior ITAM, ITSM CMDB Architect

Confidential

• Implemented enterprise applications and processes for ITAM, Self-Service, SAM, and Discovery
• Drove all knowledge transfer for ITAM SAM in technical and business meetings with customer partners
• Facilitated business meetings for ITIL tool design and development and process definition based on ITIL standards
• Customized and built ITSM and ITAM tools based on ITIL guidelines and meeting outcomes
• Provided leadership to team members on technology and applications and other project related subjects
• Worked daily with client and partners on IT Enterprise Application s knowledge transfer solution and process
• Led research, strategy, development, administration, maintenance, upgrade, knowledge transfer, best-practices and complex gateway development for ITAM, SAM and CMDB with corporate systems
• Served as architectural lead for ITAM configuration, testing, and deployment
• Provided software and tools configuration and customization including screen tailoring, workflow customization, administration, report setup, data imports, custom scripting and third party software and tool integration
• Improved performance of ITAM and SAM applications through database optimization of Oracle MS SQL

Senior ITAM, CMDB DDM Architect

Confidential

Implemented and supported ITAM and CMDB proof-of-concept for US Social Security Administration.

ServiceNow ITAM ITSM Architect, HP BTO Senior Consultant

Confidential

• Customized and built ITSM and ITAM tools based on ITIL guidelines and planning meeting outcomes
• Implemented enterprise applications and processes for ITSM, ITAM, Self-Service, SAM, and Discovery
• Drove all knowledge transfer for ITSM, ITAM SAM in technical and business meetings with customer partners
• Engaged in integrated joint application development JAD process including highly collaborative requirements-definition and software system design in which stakeholders, SMEs, end-users, software architects and developers participated in intense off-site meetings to work out details for the development of business systems
• Provided leadership to team members on technology and applications and other project related subjects
• Worked daily with client and partners on IT Enterprise Application s knowledge transfer solution and process
• Led research, strategy, development, administration, maintenance, upgrade, knowledge transfer, best-practices and complex gateway development for ITAM, ITSM SAM and CMDB with corporate systems
• Served as architectural lead for ITSM and ITAM configuration, testing, and deployment
• Provided software and tools configuration and customization including screen tailoring, workflow customization, administration, report setup, data imports, custom scripting and third party software and tool integration
• Operated within a large IT Enterprise environment with million plus assets with a 50/50 software and hardware mix
• Improved performance of ITSM, ITAM and SAM applications through database optimization of Oracle MS SQL
• Implemented automated electronic vendor interface B2B e-procurement solution
• Configured and maintained web-based auto-procurement, ITAM, CMDB and SAM business functions and procedures
• Reviewed, implemented and administered ITAM, ITSM and SAM and provide release and deployment training
• Supported all internal customized applications written in HTML, Java, XML, VB.net, VBA, C , Visual Studio

Senior BTO Architect Project Manager

Confidential

• Completed comprehensive Warner Music Group WMG HP infrastructure assessment for service management.
• Provided requirements gathering, analysis, design, and technical documentation for CMDB, DDM, ITAM ITSM
• Configured IT auto-discovery DDM tool to gather CI for hardware, software and business application information connected to the client's local and wide area network environment
• Worked with HP and WMG on completing infrastructure assessment, data gathering and maintaining and configuring hosting environment for IT CMDB, DDM and ITAM to drive reliability, performance, manageability and security
• Coordinated database and application mapping infrastructure work with DBAs and application and systems owners
• Performed IT discovery and analysis on client's LAN/WAN servers in New York and California and completed high-
• level DDM discovery of various applications and their mappings grouped by software technology

Senior BTO Architect Project Manager

Confidential

• Designed and implemented NBCu Monitoring 360 Integration Project
• Completed requirements, analysis, design, documentation and test cases for CMDB, DDM, enterprise applications
• Reviewed objectives for all project phases and recommended technical strategies to achieve business requirements
• Ensured on-time product delivery and clear communication with off-shore team members on project expectations
• Maintained hosting environment to ensure IT CMDB, DDM reliability, manageability, performance and security
• Coordinated database and application mapping infrastructure work with DBAs, application and systems owners
• Identified and resolved technical problems and issues during product migration, upgrade and implementation
• Migrate CMDB, DDM automated solution from version 8.X to 9.X
• Performed discovery and analysis on LAN/WAN servers in NY, NJ, CA and the UK including high and low level DDM discovery of up to 450 various applications and their mappings grouped by software technology
• Provided leadership to extended team on migration and application mapping techniques

Senior ITAM, ITSM CMDB Architect

Confidential

• Led and implemented State of Wisconsin Department of Administration Asset, CMDB and Service Management Project
• Enhanced and supported IT CMDB, Asset and SM solution
• Operated as part of an extended team on Enterprise IT CMDB, ITAM, SM, SCCM and DDM solution
• Design and development for ITSM and ITAM tools based on ITIL
• Integrated CMDB and Asset Management with Service Management and hardware and software auto-discovery tool
• Maintained and configured hosting environment for reliability, manageability, performance and security
• Coordinated with database team and SAs on CMDB, AM, SM, and DDM application infrastructure related work
• Implemented and customized IT CMDB and DDM solutions - Portfolio, Contract, IT Software Admin modules
• Implemented IT SAM solution with SW licensing, counters and all reporting requirements
• Deployed all data transfers between CMDB, ITAM, ITSM, SAM, DDM and cross platform transfers via Connect-IT
• Migrated Asset Manager from version 5.20 to 5.21 and train employees on administrative support functionality

Senior ITAM, CMDB DDM Architect

Confidential

• Led, implemented, managed and supported enterprise ITAM Project for US Social Security Administration
• Administered, enhanced and supported new IT Asset Management System and automated services
• Integrated HPOV Asset Management system with SAP along with auto discovery tool DDM via Connect-IT
• Maintained and configured ITAM hosting environment for reliability, manageability, performance, and security
• Customized and built tools ITSM and ITAM tools based on ITIL planning meeting outcomes
• Interacted directly with database team and SAs on ITAM and SAM application infrastructure related work
• Coordinated activities for ITAM infrastructure setup and configuration and hardware and software asset tracking
• Documented all ITAM related activities and requirements
• Implemented and customized ITAM and DDM solution including: Portfolio, Contract, Finance, ITSM Software Manager and Administration modules
• Implemented IT SAM solution with SW licensing, counters and all required reporting
• Deployed data transfers between ITAM, SAP, DDM, FTP and cross platform transfers via Connect-IT
• Implemented Workflows, Actions, Reports, Wizards and Views in ITAM
• Optimized and improved codes for better results
• Automated data imports and transactions to and from financial, business and external applications using Connect-IT

Senior Infrastructure Management Analyst

Confidential

• Led, implemented and supported infrastructure management for ACS Corporation multi-client CMDB Project.
• Supported, administered and enabled new and existing global CMDB, infrastructure, systems and integration services

Senior Systems Technology Analyst

Confidential

• Led, implemented, supported and provided all documentation for Altria Enterprise IT Asset Management Project.
• Supported IT enterprise asset management life cycle project - procurement, deployment, depreciation and retirement.

Senior Systems Technology Web Business Analyst

Confidential

• Led, implemented, managed and provided all documentation for Sanofi-Aventis Asset and Facility Management Project.
• Collected requirements for business, hardware and software applications based on workflow and technology analysis
• Designed and developed in AssetCenter Web and Get-Resources Portal web front-end in Java, JavaScript Studio

Senior Systems Technology Business Analyst HP

Confidential

• Implemented, managed, and provided all documentation for Altria Enterprise IT Asset Management Project.
• Gathered specifications for business, hardware, software and applications based on analysis of business processes
• Implemented full IT life cycle including Procurement, Deployment, Depreciation and Retirement

Senior Systems Technology Business Analyst

Confidential

• Implemented and managed Morgan Stanley enterprise LAN, WAN, VLAN Assets Renovation Project.
• Collected specifications for business, computer, software, and applications based on workflow technology analysis
• Reviewed systems and recommended changes for current and future state reviews, gap analysis, process flows Integrated asset auto-discovery tools PND, PDI for AssetCenter, ServiceCenter, Excel, Access SQL via Connect-IT

Senior Systems Technology Business Analyst RCG IT

Confidential

• Led design, implementation and support of Exxon Mobil Global IT Asset Management Project.
• Gathered requirements and specifications for project based on analysis of business processes and applications
• Evaluated current system and made recommendations for changes, gap analysis, process flows, and modeling Led technical staff on full IT Asset life cycle project

Senior Systems Technology Business Analyst

Confidential

• Led the implementation, end-user training and testing for Veeco financial reporting systems.
• Collected requirements and specifications for business applications based on workflow and technology analysis
• Installed and upgraded financial and business applications including Crystal Reports, VBA, Excel, Access SQL
• Worked closely with users to build and support existing systems for daily use by team

Senior Systems Technology Business Analyst

Confidential

• Led the design, implementation and support of Enterprise IT Asset Management Project.
• Collected specifications for business hardware and software applications based on analysis of business processes Installed and upgraded business applications - AssetCenter, ServiceCenter, Connect-IT, Access, VBA SQL

Senior Systems Technology Business Analyst

Confidential

• Responsible for coding, implementation, training and support for enterprise Asset Management implementation.
• Gathered specifications for business, hardware, software and applications based on workflow technology analysis
• Installed business applications AssetCenter, Connect-IT, MS Office, SQA, SQL, Excel, Access Crystal Reports
• Designed, coded and upgraded all applications based on defined specifications

Senior Systems Technology Business Analyst

Confidential

• Led the design, coding, implementation and support of ITAM and ITSM project.
• Collected specifications for business computer applications based on analysis of business processes
• Supervised different ITAM and Inventory applications to meet user requirements including project and data analysis
• Administrated applications including addressing web server issues, development and code, query and report updates
• Analyzed gaps in the roadmap and SDLC and developed licensing, reporting, purchasing inventory requirements
• Tracked and communicated status and progress of ongoing projects to extended team
• Designed code, debugged business applications based upon defined requirements and specifications.

Development Lead / Senior Systems Technology Business Analyst

Confidential

• Led management, design, coding, installation, implementation and support of enterprise service management project.
• Crafted specifications for business applications based on analysis of processes and interaction with key team members
• Implemented full asset life cycle procurement, deployment, depreciation and retirement using enterprise system
• Identified tasks necessary to develop business systems based on defined requirements and specifications
• Designed, implemented and supported barcode scanner integration solution via AC, ACWeb, Get-IT and C-IT

Project Manager / Senior Systems Business Analyst

Confidential

• Interacted with clients, analyzed business issues, developed specifications, created plans for ITAM Project
• Managed of a vendor team of 10 people and ensured continuous quality assurance and adherence to project plan
• Designed and developed all processes for ITAM project and kept abreast of new learning and instructional design strategies and methods and recommended and implemented them as appropriate
• Developed and managed all daily, weekly and monthly activity reporting ITAM Project

Systems Business Analyst

Confidential

• Led all technical efforts relating to analysis, development, design and implementation of Desktop Lifecycle Management Project DLM reporting system. System provided the ability to create different daily, weekly, monthly, quarterly annual service level agreement and transaction reporting.
• Designed and troubleshooting of different reports, macros, tables, views, queries, forms and modules
• Executed and generated a variety of weekly and monthly program reports, project SLA and transaction reports

Enterprise Systems Business Analyst

Confidential

Led analysis, design and implementation of the Corporate Identity System, which provides ability to create generic reusable templates based on the different criteria.

Systems Business Analyst

Confidential

• Participated in development and coding of applications for HR and Payroll Departments.
• Operating Systems - UNIX, Linux, Microsoft Windows-Based and Mac OS, Sun and VAX/VMS
• Software, Tools, Applications Protocols ServiceNow IT Asset Management, ServiceNow IT Service Management, ServiceNow CMDB, ServiceNow Service Catalog, ServiceNow Platform Development, SaaS, CMDB, ITIL, BTO, BSM, Connect-It, BMC, Remedy, IT hardware, software and network auto-discovery including DDMi, DDMa, MID, ED, SCCM/SMS, Tivoli, LANDesk, Web Portals, IBM WebSphere HTTP Server, ERS, Crystal Reports, J2EE, XML,
• Architecture, SDLC, SQL Server, Oracle, VB, MS Office VBA, Access, Excel, Word, Outlook, FrontPage, PowerPoint,
• Photo Editor , PeopleSoft, TCO, ROI, MS IIS, SSL, SMS, Visio, Project , OOP, GUI, Citrix, Win-Install, ODBC, RDBMS, AD, LDAP, FTP, VPN, and Checkpoint
• Hardware: All major desktop, server and mobile platforms, routers, switches and hubs