SUMMARY

• Trusted liaison between business and technical teams. Known for an optimistic, collaborative approach and for delivering enterprise - wide technology projects in a global environment. Certified PMP.

PROFESSIONAL EXPERIENCE

Confidential, Cleveland, OH

Project Manager

Responsibilities:

• Selected to lead teh largest and most complex projects,
• Presentations to stakeholders including executive level managers,
• Work with Engineers using Cisco, Nexus, NetApp, and many other current infrastructure solutions,
• Go-to PM for teh local team for insight into new processes and procedures,
• Continue to provide superior service to a customer base dat transitioned from Confidential to Logicalis.

Confidential,Cleveland OH

Project Manager

Responsibilities:

• Handle a project load of 30 or so projects in various phases of implementation,
• Created an innovative technique for documenting complex billing invoices,
• Created a template to use for project information for teh team before deployments,
• Mentored a person new to teh field,
• Provided consistent and frequent verbal and written communication to project teams,
• Managed all time-line change requests and implement modifications to teh program as dictated by teh change and agreed upon by teh project team members,
• Provided project management leadership by mentoring Project Coordinators,
• Track teh projects budget, gross margin and revenue.
• Managing project teams, strict adherence to budget, issue resolution, risks, and communications,
• Use of tools such as ConnectWise for reporting and capturing metrics,
• Immediately recognized as a mentor by junior staff,
• Requested resource by teh sales and account managers.

Confidential, Cleveland, OH

Project Manager

Responsibilities:

• Improved MS Office deployment process by:
• creating a strategy for improved communication between teh Design, Technical and QA Teams,
• designing a clear, easy to understand budget forecasting process,
• creating a Steering Committee presentation plan dat is being used by teh PMO as teh recommended process,
• Created a strong relationship with teh vendor’s lead technical consultant for teh PS Ship Deployment as well as a comprehensive issue log leading to quicker issue resolution.
• Created teh to PMO office move template.

Confidential, Cleveland, OH

Project Manager

Responsibilities:

• Managed teh Discover Ohio Industry website with processes dat improved teh company’s ability to stay on time and within budget by 75% by recognizing risk and out of scope requests.
• Initiated team status meetings held regularly and frequently during projects’ final implementation to assure goals were being met.
• Improved teh process for creating timelines for teh Project Management team so dat each support team could easily recognize their duties within teh whole project
• Created an informational written status report to halp teh Account Management team with a no surprises environment in their client relationships

Confidential, North Canton, OH

Consultant - Senior Project Manager

Responsibilities:

• Within one week of hire had turned around teh failing logistics process to run smoothly and successfully delivered all voting systems to 44 Ohio counties on time and to teh customer’s satisfaction using teh tools available at dat time of paper and pencil.
• Created a processes of communication including customer service contact with teh county leaders and daily phone conferences with teh Ohio Secretary of State’s office, initiated a daily newsletter for disseminating critical information to our field managers thereby solving many issues before they became problems.
• Created various forms and processes including Delivery Acnoledgements dat teh rest of teh company is now using to recognize revenue.
• Organized teh Ohio SWAT Teams into regional groups to meet teh needs on Election Day with innovative ideas such as outfitting each team with GPS and a huge supply of items dat saved several counties teh embarrassment of turning voters away coz they didn’t has backup materials.
• Managed teh Project Management Office in teh absence of teh Ohio Team’s leader.

Confidential

Technology Deployment Manager

Responsibilities:

• Improved internal processing time from 1 week to 1 day. Managed all aspects of IT rollouts. Areas of experience and accomplishment include business process analysis, requests for proposals, interviewing all levels of staff for design specifications, vendor management, implementation processes, risk management, and creating documentation and training for employees. Utilized Project Management methodology, managed, internal and external project teams. Tracked and monitored project progress against teh plan.
• Increased customer satisfaction as demonstrated through customer service survey. Maintained 100% employee retention over a 4-year period. Developed career paths, dispute resolution procedures, implemented strict procedures for moving program changes into production as well as managing business interruptions, and reduced risks to servers leading to more uptime for teh employees.
• Improved system security and safety by documenting over 30 IT policies including email, Internet usage, licensing and security. Policies were disseminated in a handbook and ultimately to a company intranet.
• Made accounting information accessible in real time by serving as a key member of a team dat designed and installed teh release of a financial management report system (Solomon Projects Series) dat completely integrated with accounting software.

Confidential, Beachwood, OH

Lotus Notes Team Manager

Responsibilities:

• Created a new development team to release Lotus Notes functionality to teh company, including determining database standards, objectives, and goals.
• Selected to serve as Project Manager for release of all Lotus Notes databases from conception to implementation resulting in planned releases of functionality leading to improved processes and a reduction in man-hours. Designed, enhanced, and maintained teh company intranet, including timesheets, job request, forms library, tracking, electronic signature, and discussion databases.
• Within six months of hire as IT purchaser, promoted to HelpDesk Manager. Directed staff of five for teh release of Microsoft Windows ’95 operating systems throughout teh company. Achieved 100% uptime for employees during upgrade and excellent retention of training by utilizing hardware specification plan to upgrade employee PC’s during training for new environment.
• Provided Cobol, C++, VB, and Lotus Notes programmers with access to real time web data on an e-commerce website selling Worker’s Compensation insurance by creatively utilizing mixed environments of backend Oracle databases housed on an AS400 with a Domino website platform and Lotus Notes workflow for teh internal processing of orders.

Confidential, Parma, OH

French Instructor

Responsibilities:

• Utilized innovative teaching techniques to increase class sizes
• As senior class moderator, managed all senior activities, plus graduation for 250+ students including graduation rehearsals, processing, program creation, and a catered event resulting in flawless graduation exercises.
• Key member of a team, which delivered extensive training covering interpersonal relationships, conducting meetings, and effective listening.