Project Manager Resume Profile

Objective

To obtain a position that will enable me to use my strong leadership and organizational skills, educational background, and ability to work well with people. To continue my work in the area of Software Development Methodology Lifecycle around Agile and Waterfall practices. Through coaching teams in Agile practices and individuals for the roles of Scrum Master, Product Owner, and Scrum team members. In addition, continue my advancement in the Agile practice with continued education and certifications.

Skills Abilities

Management

Have held numerous management positions throughout my career in the insurance services industry. From leading small teams to teams of over 20 individuals. Teams were co-located or distributed throughout the U.S and India. Areas of management included but not limited to: accounting, customer service, call center, marketing, technical and project management positions BA/SA/PM .

Sales

Confidential

Communication

Prepared and presented training seminars on customer communication and handling of customer complaints, 403 b annuity functionality for both home and field office personnel and most recently training overviews of Agile methodology and Scrum practices.

Prepared and presented various types of presentations around statistical, performance and strategic information to all levels of management.

Leadership

Current role as a Process Leader takes advantage of my communication, organizational and leadership skills with the implementation of Agile Center of Excellence.

Experience

Confidential

As a Process Leader my role consists of developing, training and implementing Agile Aviva. This introduced a new SDLC process to project development. To implement this required extensive training of Agile and Scrum along with certification of Scrum Master and Product Owner. I have been in the role of Scrum Master on several projects and eventually trained project managers and technical leads to assume this role on their projects. I then assumed the role of full-time coaching of the scrum masters, product owners and scrum teams. Even teams that are not formal Agile projects have implemented some of the concepts and have required my assistance in getting starting. Part of this effort required extensive documentation of training material through Agile University and setup of guidelines for the Agile SDLC process at Aviva USA.
As a Manager my role consisted of managing teams consisting of System Analysts, and Developer resources. I was responsible for their training and effective and efficient deliveries of their project responsibilities. I also worked closely with project managers to ensure staff was delivering as expected and that resources were available as needed. This included hiring additional staff or contractors to fulfill the necessary project roles. This also included the traditional HR functions of management.
As a Director my role consisted of implementing and managing a Quality Assurance department for the validation of new, improved and fixed code prior to its implementation into production. This consisted of the introduction of the Quality Center of Excellence. Initially, the team required business resources to perform the testing functions however, during my tenure this was eliminated with the team taking on all of the testing responsibilities. The team received numerous recognition from the business areas as to the quality, efficiency and timeliness of code validation.

Confidential

As a Systems Analyst my role consisted of performing analyst functions such a requirements gathering and documentation, testing and training of new annuity product functionality. This also included having numerous walk-throughs with the business and IT partners to ensure the business was getting what they expected. I also was the Lead System Analyst on the project that took The Phoenix from a Mutual to a Public organization.

Confidential

During this period I held numerous roles from analyst to manager. This enabled me to become an expert on functions performed in the different departments throughout the organization. Departments such as accounting, customer service, call center, marketing and sales. As a result of the sensitivity of variable and fixed annuities and my involvement with plan administrators, I became a registered representative and registered principal as required by the Security and Exchange Commission.

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