IT Systems Integration Senior Advisor - NE / Deployment Project Manager Resume - Hire IT People

CORE COMPETENCIES:

Project Implementation Manager, Project Deployment Manager, IT Systems Integration Senior Advisor, Organizational Readiness Manager, 15+ Years as a Business Analyst, Product Analyst, Salesforce, Salesforce Live, Salesforce IQ, Service Cloud, Sales Cloud, Jira, Microsoft Project, Excel, Word, PowerPoint, Access, Visio, EMC Documentum, EMC eRoom, Active Directory, Various Call Center and Healthcare applications, SharePoint, Teleconferencing systems, SAP CRM, SAP ERP, SAP Back Office, SAP Workflow Agent, RTC, iRise, Sage CRM.

TECHNICAL SKILLS:

Salesforce, Salesforce Live, Salesforce IQ, Service Cloud, Sales Cloud, Jira, Microsoft Project, Excel, Word, PowerPoint, Access, Visio, EMC Documentum, EMC eRoom, Active Directory, Various Call Center and Healthcare applications, SharePoint, Teleconferencing systems, SAP CRM, SAP ERP, SAP Back Office, SAP Workflow Agent, RTC, iRise, Sage CRM.

PROFESSIONAL EXPERIENCE:

Confidential

IT Systems Integration Senior Advisor - NE / Deployment Project Manager

Responsibilities:

Responsible for Organizational Readiness aspects of Salesforce Project deployment, including communications, support, deployment, contingency, and work process strategy.
Project encompassed 50 business units with over 2500 users in multiple locations and countries.
Responsible for design, development and implementation of deployment plans for all groups.

Confidential

Partner

Responsibilities:

Responsible for the implementation of Salesforce IQ into Operations.
Responsible for the design and development of custom content mobile apps for small businesses.

Confidential

Project Manager, Deployment, Salesforce

Responsibilities:

Responsible for the deployment of Salesforce for all business service lines.
Responsible for the development of the communications plan and support plan for the project.
Responsible for the sign off and approval of key stakeholders of all aspects of project deployment.
Facilitated SCRUM team responsible for business process mapping and project requirements.
Implemented a hybrid of agile project management to track, manage, and communicate the progress and anticipated release dates for development tickets, spanning 5 business groups.
Facilitated the development and integration of P2P payment systems into legacy financial systems.

Confidential

Project Manager

Responsibilities:

Managed installation and implementation of Sage CRM system for client.
Facilitated SCRUM team responsible for business process mapping and project requirements.
Worked closely with IT staff and management teams on integration of CRM system into existing platforms, including Timberline, Power DB, SSO systems and existing proprietary software.
Facilitate transparent communication among participants, stakeholders, and senior business partners.
Provided direct supervision and management of Sage vendor, including time management, budget and task management.

Confidential

Business Analyst

Responsibilities:

Responsible for the re-design and re-writing of all customer correspondence, letters and notices throughout Confidential as part of the Correspondence Simplification & Consolidation project.
Analyze deconstruction and content mapping of all correspondence, documents and forms.
Responsible for the development and design of the simplification process, as well as process mapping and documentation of project.

Confidential

Business Analyst

Responsibilities:

Responsible for the development and Executive sanctioning of Confidential IS Project Investment Papers, working with project Business Analysts and Project Managers.
Outreach to major stakeholders and customers while eliciting, refining and documenting requirements using interviews, focus groups, requirements workshops.
Responsible for the technical implementation of client workflow solutions, including discovery, design, development, configuration and implementation using SAP and Oracle active workflow agents.
Deliver business process descriptions, use cases, scenarios, tasks and workflow analysis.

Confidential

Business Analyst

Responsibilities:

Responsible for the development and design of on-shore and off-shore IT Call Center/Help Desks.
Responsible for Change Request/Change Management functions
Responsible for the technical implementation of client workflow solutions, including discovery, design, development, configuration and implementation for financial and accounting conversion.

Confidential

Business Analyst

Responsibilities:

Responsible for IS Technical Help Desk acting as Interim Supervisor.
Administrator for Active Directory, responsible for Change Request/Change Management functions

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