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Project Manager Resume

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Pittsburgh, PA

SUMMARY:

To secure a senior level or management position with a progressive company in telecommunications.

TECHNOLOGY SKILLS:

Confidential: Avaya - S8720, G3R, Executone, Nortel, Alcatel

Voice mail: Octel - Serenade 300, Aria, AVST, Alcatel

WORK EXPERIENCE:

Confidential, Pittsburgh, PA

Project Manager

Responsibilities:

  • Managing all IT related projects for the Confidential internal customers.
  • Managing mobile device rollout project and document imaging project that has had an impact on the entire Housing Authority, Providing timelines and milestones as tracking processes and reporting tools for the executive team.
  • Auditing of Housing Authority monthly Confidential telecom billing, assisting with review of cloud phone services for potential use at Housing Authority

Confidential, Pittsburgh, PA

Project Manager

Responsibilities:

  • Managed all voice and data projects for Dagostino customers.
  • Helped customers transition through the project phases from start to finish.
  • Provided follow up to customers before, during, and after completion of projects.
  • Ensured the projects are being completed on time and under established budgets.
  • Provided timelines and milestones as tracking processes and reporting tools for the customers.

Confidential, Pittsburgh, PA

Telecommunications Manager

Responsibilities:

  • To manage and provide direction to the telecommunications staff that supports the Confidential.
  • To design and implement new voice technologies within Confidential.
  • To provide costs and analysis of local and long distance circuits and lines for budget purposes.
  • To function as facilities building manager for Confidential .
  • Manage and support wiring infrastructure, audio/video conferencing, mobile devices, and functioned as the primary interface for all telecom related issues.
  • Function as project manager on all telecom projects and implementations.

Telecommunications Engineer

Confidential

Responsibilities:

  • design and implementation of Confidential ’s and voice mail systems, implementation of Confidential ’s VPN, provides direction for the Confidential North America Data Center telecommunications team.

Confidential, Burbank, CA

Operations Manager

Responsibilities:

  • Manage day to day operations of the Burbank location, delegation of projects/assignments to 4 project managers, 40 technicians and supervisors, 4 customer service coordinators, and 3 warehouse workers, manage the budget and purchasing of all equipment

Confidential, Green tree, PA

Field Service Manager

Responsibilities:

  • To identify and understand customer requirements for resolving problems, manage customer service issues, installations of Confidential products, MACS and daily and long range schedule and availability of technicians, supervision of 17 technicians

Confidential, Pittsburgh, PA

System Coordinator

Responsibilities:

  • To perform administration of the Confidential G3 Confidential /ACD, administration of the Executone Phone System for all remote locations, provided technical support to all remote and subsidiary locations with an Octel Voice Mail Systems, to develop and implement Octel Voice Mail applications

Confidential, Pittsburgh, PA

Sr. Network Analyst/Supervisor

Responsibilities:

  • Supervise 13 network analysts in the data communications department, provided technical assistance to vendors and remote stores, provided support on the Norstar Key System and call accounting information for reporting and staffing purposes, assisted with the development of new procedures in the data communications department

Confidential, Pittsburgh, PA

Network Engineer Technician

Responsibilities:

  • Installed and supported Picture Tel video conferencing equipment, provided support and assistance on the Confidential, Audix voice mail, CMS and call accounting system, maintained accurate network infrastructure documentation for all voice and data wiring

Confidential, Greensburg, PA

Datacomm Analyst

Responsibilities:

  • Monitored telecommunications network, provided technical support, purchased and installed datacomm equipment, assisted with the development of LAN/WAN at Confidential

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