Professional Summary

• Results oriented, client facing Program Manager and Business Solution/Product Architect with 20 years of hands-on experience assisting organizations plan and implement major projects and strategies
• Experience in managing major change processes across people, process and technology
• Areas of experience span program management PMP certified , product management/business analysis, systems development life cycle, business readiness and business process re-engineering across a variety of organizations and technical platforms

15 years with information technology and system development life cycle SDLC

10 years of Program/Project Management PMP Certified with both business and technical teams 50 FTEs, 5 million budgets

5 years of leading business teams including running a department of project managers and analysts

Co-designed and facilitated strategic processes with CEO and executives considered part of leadership team

Master of Business Administration MBA with a minor focus on Healthcare

5 years of product management, strategy and design

3 years of other technical experience including development and QA

2 years of other business solution experience including process re-engineering

Key positions held:

Compuware / Covisint February 2005 to May 2014 Last Position Held: Senior Manager

9 years with Cloud-based solutions in Healthcare, Automotive, and other industries see page 2

Cap Gemini / Ernst Young May 1995 to February 2005 Last Position Held: Manager

9 years as a Management Consultant in Healthcare, Automotive, and other industries see page 3

Confidential

Senior Manager

• Executed program management across multiple technical areas Portal, Messaging, and Security and business domains Sales, Marketing, Deployment, and Operations
• Facilitated the process of Platform Product Roadmap Backlog while managing major releases and monthly iterations of minor releases
• Conducted program management across Healthcare and Platform across industry for the setup of Customer Experience Environments for all Covisint Products
• Managed the introduction of a new mobile platform and system and data migration of existing customers for SSO AppCloud and access to key Portal functions
• Managed the introduction of a new portal cloud platform for existing and new customers across industries
• Conducted process design for Program Management, Product Roadmap, and Portfolio Management

Senior Manager

• Assisted with the setup of a Product Management Department under Marketing and Sales
• Led the research and strategic product analysis for the Product Management Department
• Conducted research and participated in initial customer discussions about solutions to support the establishment of Accountable Care Organizations ACOs , Meaningful Use, and other Healthcare initiatives
• Led packaging and pricing for all Healthcare Products, supported training, and participated in multiple pursuit reviews for sales team
• Led the packaging and pricing for a new acquisition of a Performance Management system for providers and payers
• Consulted multiple hospitals, physician groups, payers, and health information exchanges on solutions for care coordination to support both product management solution development and sales activities

Senior Manager

• Managed a project to facilitate joint discussions on value to Health Information Exchange HIE for South East Community employers, providers, and payers by meeting with local executives and leaders
• Coordinated tracking and discussions on progress of Health Information Exchange HIE efforts within each state
• Led analysis and design teams that introduced new products for Health Information Exchange HIE e.g. Master Patient Index MPI
• Managed internal projects to create Provider Portal and AppCloud
• Led analysis and design teams that introduced new products for Provider Portal and AppCloud e.g. Single Sign On SSO and Patient Synch into Applications
• Assisted with on-boarding multiple Vendors Provider Applications and community partners payers, labs, etc.
• On-boarded and managed the analyst team for a new acquisition of a Care Coordination system for providers and payers

Manager

• Managed a department of analysts that introduced Healthcare to Covisint Cloud Computing for collaboration of Providers, Payers, and other Healthcare Organizations
• Co-designed and facilitated a process for introducing new products based on Crossing the Chasm - Target Customer, Value Proposition, Whole Product, Partners/Allies, Distribution, Pricing, Competition, Positioning, and Next Target
• Managed an internal project to update Covisint Products to support the Health Insurance Portability and Accountability Act HIPAA transactions for clearinghouse Proof of Concept POC
• Led analysis and design teams that introduced new products for clearinghouse Proof of Concept POC claims, eligibility, etc.

Confidential

Manager Healthcare

• Led the program management audit of the National Accounts Service Company NASCO membership program
• Led the Customer Relationship Management CRM package evaluation for provider and member services
• Evaluated processes and deployment of new revenue cycle best practices
• Managed the design and quality assurance QA for Medical Code Set MCS HIPAA team
• Managed full system development life cycle SDLC of electronic data interchange EDI HIPAA Program
• Led the assessment of enterprise application integration EAI tools and recommendation of package selection
• Managed the staffing assessment for system transformation project via people, process, and system changes
• Conducted e-health IT portal strategy for a Cloud-based Provider system for referral/pre-certification transactions
• Managed system analysis and design via Rational Unified Process RUP for cloud-based Provider system
• Managed a root cause analysis of provider non-electronic claims submissions

Senior Consultant / Consultant Healthcare, Automotive, and Other Industries

• Led conceptual design, process design, and prototype for an order management system
• Led IT assessment and architecture specifications for an economic value added EVA reporting system
• Led the test process and assisted with vendor and project management for clinical pathways system
• Created project charters, business architecture, and work plans for integrated health management program
• Conducted system design, package evaluation, process design, and prototype for IT project selection solution
• Designed and developed a Point of Sale POS sub-system for international retail system