SUMMARY:

Interested in formulating results - oriented solutions to meet customer requirements.

TECHNICAL SKILLS:

Overview: Backup/Anti-Virus: ADIC tape drives, AS400, CommVaultOpen View, Bit9 Carbon, Data Protection Manager, Microsoft Forefront Client, Norton, Symantec, and McAfee.

Database Experience: DB2, Informix, SQL, IMS/DB, Datacom & SQL Server 2014, JBOSS, VSAM

Operating Systems: Windows Server 2012 r2 and 2016, Windows 7,8,8.1,10 z/OS, MVS/XA/ESA, OS/MVS, DOS/VSE, UNIX, Windows/NT, SUN & MS/DOSPlatforms: Azure Active Directory Premium, Intune, Exchange 2013, System Center Configuration Manager, Operations Manager, Service Now, Citrix ICA Client Presentation Server, Sharepoint, Lotus Notes, WAP, 802.1x, CDMA, GSM Powershell, Service Manager, Power BI, Insights

Storage Area Networks: Azure, IBM FastT, IBM DS4000, Dell EMC, HPProliant, NetApp

EXPERIENCE:

Confidential, Redmond, WA

Microsoft Technical Project Manager

Responsibilities:

• Managing multiple Agile and Scrum Customer oriented sub-projects and tasks under the Office First and Best program (aka dogfood) including: O365 Pro Plus 2016, Office 2013 and Office 2016 for our Customers, Partners, and internal Stakeholders.
• Responsible for providing detailed weekly status reports on all active projects using CRM, Team Foundation Server and Sales Force. Supporting the Office First and Best Product Planner in relation to management of the overall program and shared goals. Recorded User Stories and scenarios in VSO. Published content on Microsoft Technet and Windows Update landing page.
• Supporting the delivery of Office builds, features, upgrades and scenarios to our clients through the coordination of services required from the product group and Microsoft IT.
• Implemented 802.1x wireless access. Installed and configured the following required fundamental network services: Active Directory Domain Services (AD DS), the Domain Name System (DNS) server role, the Dynamic Host Configuration Protocol (DHCP) server role. Install the Network Policy Server (NPS) component of the Network Policy and Access Services server role and authorize NPS in ADDS.
• Reporting - Creating and maintaining Office client BI and Insights reports as required.
• Participated in CAB and change management meetings, also was apart of the ETCO MSIT agenda meetings to reference all Infrastructure changes and or upgrades to RS3+ builds
• Prepared SOPs for our Project Managers.
• Deployed wireless applications, deployed Server Certificates and obtaining and installing a VeriSign WLAN Server Certificate for PEAP-MS-CHAP v2 Wireless Authentication. Knowledge of WAP, CDMA and GSM protocols.
• Designed and developed 3 tier web application hosted in Azure
• Utilized Azure SQL Database, Web API, Azure Active Directory, Azure Websites
• Enabled a business to securely provide customers access to internal data via a web portal
• Developed migration plans, coordinated efforts with key stakeholders
• Coordinated communication between over a dozen various teams at each customer
• Managed all data and reports for 1000+ servers, 1000+ applications in CRM database and customer documents
• Architected plans for both on-premises migrations and Azure

Confidential, Redmond, WA

Project Manager

Responsibilities:

• Responsible for the Agile delivery of various Cloud solutions using Microsoft AZURE Active Directory, Active Directory Premium Storage, Windows Server 2012 r2, SQL 2014, LabTech, SCCM, SCOM, SCHORCH, SCSM to facilitate the following services to Microsoft Global Security Program Management teams, Lake Washington School District, Redmond School District, Clients, Partners, and Customers.
• Client relationship management on major accounts
• Team management and leadership on consulting and project management engagements.
• Participation in pre and post-sales presentations and executive briefings including SOW development, Vendor management
• Researching and consulting on strategic solutions for cloud and hybrid compute environments
• Development of project planning, Work Breakdown Structures, and reporting documents
• Implemented ESAE Administrative Forest Design Approach in a Physical to Public Cloud
• Build Verification Testing to verify if build is testable on modules and project integrity.
• Network & Systems Administration
• IT Infrastructure / Design / Network Utilization Dashboards and State Views using SCOM, Visual Studio
• IT Strategy & IT Security & Audit/Compliance
• Performance & Process Improvement and Problem Management
• Deployment / Migrations of SQL Server Azure Premium Storage for SCOM Operational DB, Data Warehouse performance <30 ms.
• Escalation Resolution
• System Recovery / Backup
• Customer Needs Assessment
• Troubleshooting & Testing .MSI packages with MDT 2013
• Technical Support
• Technical Writing

Confidential, Redmond, WA

Intune Solutions Engineer

Responsibilities:

• Provided Microsoft Cloud Platform System (CPS) solutions, powered by Dell, to bring together Azure, Windows Server and Microsoft System Center to deliver an “Azure-consistent cloud in a box.” With pre-integrated hardware from Dell and software from Microsoft of an on-premises appliance which includes; Dell PowerEdge servers, Dell Storage and Microsoft Storage Spaces.
• Managed Forefront Identity Management solutions
• Mobile Device Management for O365 (MIFO), Azure Active Directory Premium set up from scratch, DirSync, Rights Management Server, Multi-Factor Authentication, supporting ADFS supporting the Enterprise Mobility Suite. Setting Compliance and Configuration policies and Wi-Fi, email profiles.
• Supporting Configuration Manager UDM connector for Mobile device enrollment
• Used VB Scripts and JSON to customize the applications
• Use trace analysis, logs, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing script.
• Opened MS Solve or CAP cases to keep track of Service Requests

Confidential, Denver, CO

Project Coordinator

Responsibilities:

• Kept high profiles in proficient and the business community.
• Expert in a cold-calling, negotiating contract, consultative selling, forming grouping and partnering with others.
• Produced costs opportunities to support repeat sales.
• Managed multiple projects simultaneously with varying scope, technical complexity and duration. Responsible for providing detailed weekly status reports on all active projects using CRM and MS Project Server, Sales Force
• Worked with technical resources to create understanding of requirements and coordinate scheduling to meet client expectations.

Confidential

SCCM Report Developer

Responsibilities:

• Used (Microsoft SAM) Software Asset Management, SCCM and SQL to develop, implement asset intelligence configurations reports to enhance SCCM product capabilities and within Microsoft Partner Licensing program.
• Worked with cross functional teams consisting of Network analysts, and stakeholders to develop solutions as per standards to gain a goodunderstanding of the specifications and time lines.
• Provided full support for the team regarding issues, feature discussions, and/or enhancements to our current licenses and how to efficiently manage our infrastructures Wake-on-LAN model.

Confidential, Detroit, MI

Bit9 Security Migration Consultant

Responsibilities:

• Provided the deployment and administration of Bit9 and Carbon Black, implementation and support of endpoint application whitelisting, antivirus/antimalware, along with vulnerability management support.
• Duties include console management, Compliance policies, server administration and management, troubleshooting, incident handling, malware analysis and data analytic reporting. Interacted with customers, desktop support personnel, software suppliers, and external organizations to ensure appropriate and accurate dissemination and, where allowed, sharing of incident information.

Confidential, Seattle, WA

Network Operations Support

Responsibilities:

• Performed system health checks using SCOM/MOM, assist in the development and maintenance of system architecture and operations documentation.
• Monitored multiple customer networks and systems hosted in Windows 2008 environment.
• Managed Exchange 2003 and 2007 environments with proprietary monitoring tools.
• Performed cluster and storage group failovers for maintenance purpose.
• Drive partitioning, gpt, diskpart, bcdedit, and Windows Disk Management/New Simple Volume spaces, modifying Schema Master, raising functional levels, creating new groups.
• Managed Blackberry server, monitored pending messages, resend service books and IT policies, reset pins and general customer support.

Confidential, Denver, CO

IBM System Administrator

Responsibilities:

• Responsible for maintaining audit readiness for multiple accounts using IBM DS4000 and DS8000 SAN environment.
• Maintaining GSD331 compliance for Visteon, Nissan, Disney, ING, Williams Energy, Cendant, Galileo and Honeywell accounts.
• Data Migration, storage management; mirroring, copying, and creating snapshots, LDAP authentication, and disaster recovery.
• Volume creation/deletion and LUN masking for RAID 5, RAID 6, and RAID 10. Monitored machines using tools within VSA; AV Monitoring and Definition File status, Event Log, Systematic Attack Detection, Health Check Status, and APAR installation.
• Plan and maintain the logical network configuration of routers, switches, and firewalls associated with network traffic. Created change and problem management tickets using Manage Now. Ran VSALocalPatchScan scripts.