PROFESSIONAL SUMMARY

• Highly dedicated, performance - driven healthcare professional wif extensive noledge and experience in administration, project management, business development, system analysis and performance improvement.

TECHNICAL SKILLS

• Proficient in MS Project
• Excel
• Word
• Power Point
• Visio
• MS Sharepoint
• SQL
• including Centricity
• NextGen
• EPIC
• Cerner
• Salesforce
• Service Cloud
• competent
• strong team player
• attention to detail
• problem solver
• creative
• insightful and innovative
• supervising skills include scheduling
• training new employees
• and managing teams.

PROFESSIONAL EXPERIENCE

Programmer Analyst

Confidential, San Diego, CA

Responsibilities:

• Performed Analysis, design, coding, testing and deployment for hospital system including new development, system upgrades, software instillations and user training.
• Created information to implement teh noledge of departmental workflow and procedures associated wif use of Epic software
• Analyzed business requirements, workflows, procedures and problems to automate processing to improve EMR utilization and seamless processing
• Assisted during go-live, and communicated and escalated issues to ensure swift resolution
• Successfully executed system development projects wif a consistently positive track record
• Provided basic User training, Go-Live Support, work and resolve issues and provided resolution
• Motivated team members and facilitates team meetings and act as liaison, problem solver, and facilitator.
• Planned and facilitated meetings and made formal presentations to various senior level audiences and established procedures regarding implementation of project outcome.
• Created and executed plans to capitalize on strength and improved on opportunity areas.
• Interpreted less defined guidelines to make recommendations for process improvement and leveraged noledge and prior experience to develop appropriate solutions
• Provided consultation and guidance to ensure clients have access to teh information and training for TEMPeffective system operations
• Supports teh overall business plan by providing deliverables as a team member to meet project performance and outcomes relative to established project goals.
• Responsible for analyzing business application and system needs and working wif various levels of end-users to create specifications for systems and applications.

Analyst

Confidential, Sylmar, CA

Responsibilities:

• Provided technical support for hospital users in Epic applications regarding hospital billing utilizing tools supplied tickets, email and remote computer support
• Performed analysis, design, testing and deployment for hospital system including new development, system upgrades, software instillations and user training
• Performed analysis and reporting activities relating to: risk score calculation, claims/encounters data submission, chart review programs and audits, and related performance metrics.
• Managed several projects in a 385-bed hospital wif 1,900 employees and developed pre-op checklist to improve physician compliance wif documentation requirements for major joint replacement surgeries at teh Institute for Clinical Orthopedics and Neurosciences (ICON) for 12 orthopedics surgeons; henceforth, dis improved documentation meeting teh Joint Commission and teh California Department of Public Health Services requirements as well as resulting in annual cost saving of $98,000 in reimbursement
• Improved patient satisfaction score by 27% through redesigning teh Cardiac Cath Lab and adding a sound proof wall between inpatient and teh post-acute care unit which aims at decreasing teh level of noise. Collaborated wif various stakeholders including architects, vendors, interior designers, patient experience and support service as well as OSHPD.
• Performed research and analysis prepares assigned project deliverables and detailed specifications from which vendor systems will be programmed and provides process and workflow analysis.
• TEMPEffectively trained hospital billing team, wif claims appeals for any denials and Installed protocols to ensure all charges captures and billed appropriately
• Diligently filed and followed up on third party claims and submitted electronic/paper claims documentation for timely filing.
• Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

Administrative Coordinator

Confidential, Santa Barbara, CA

Responsibilities:

• Planned, organized and conducted daily administrative duties.
• Prepared correspondence, received vendors, arranged conference calls, scheduled meetings, and held lung health education sessions at local schools.
• Provided administrative support by conducting research, preparing statistical reports, organized symposiums and special events, served as representative and liaison.
• Planned, executed and finalized projects according to strict deadlines and wifin budget.
• Draft budget proposal and coordinate to meet wif contractors, team members and stakeholders to deliver projects, analyze results and troubleshoot problem areas.
• Organized project tasks, identified and structured information collection activities and set timelines for completion of required tasks as directed.
• Prepared and drafted contracts and expense reports and updated policies and procedures for administrative department.
• Certificate of Recognition by Institute For Diversity in Health Management
• Certificate of Recognition by Healthcare Executives of Southern California
• Certificate of Recognition for serving as ambassador for National Association of Health Service