Solutions Manager Resume Profile

SUMMARY

Information Technology Professional with proven experience including roles as a manager, project manager, systems analyst, systems integrator of systems in Unix, Linux, MVS, JAVA, and OpenVMS environments. Experienced in all stages of software development life cycle, from analysis through implementation. Successfully managed numerous projects and led high performance teams in system vendor selection, analysis of business requirements, vendor management, system development implementation.

Strengths include:

Program Management	Resource Management
Project Management	Cross Functional Team Management
Vendor Management	System Analysis
Systems Integration	Project Cost Estimation
Software System Selection	Leadership

EXPERIENCE

Confidential

Senior IT Manager

Management of multiple cross-functional project teams in complex projects. Projects include those personally managed as well as management of portfolio of projects with their own dedicated project managers. Adhere to all SDLC processes. Work closely with business partners throughout the project lifecycle to ensure alignment with the business. Business functions covered include Order Management, Marketing and Call Center.
Consistently delivered projects on time, on budget, with high customer satisfaction.
Led One Simple Sales Model project - a restructure of the US Sales model. Project involved several updates at the US Executive Committee level. Formally recognized for outstanding contribution. Project was delivered under budget and resulted in savings in excess of 3mm/year.
Led US Simplified Invoice Project. This project involved implementation of a vendor package and its customization. Responsible for managing budget and all Executive updates. Project implemented within 3 months after being assigned project manager. This project had savings of over 80,000/year from fewer pages printed and an improved Invoice for the representatives to read.
North America lead for documenting portfolio of systems and working with legal team for proper system retirements into ARIS repository.

Confidential

IT Lead for Field Management team of Service Model Transformation project SMT . Duties included leading, along with the Field Management Workstream Lead, a group of 8 individuals from all over the world and additional consultants in a project to redefine the way Avon does business including the capture of business processes and requirements and documentation inside the ARIS tool. IT Lead for software selection for a new Order management system and ordering experience for Avon representatives
All business processes and requirements were successfully documented in ARIS for use by big six markets completed on time and presented back to the business through a series of webinars and presentations.
Vendor selection completed on time using a method of weighted scoring. Coordinated vendor presentations and reference calls in addition to gathering feedback from evaluators.

Sr. IT Business Solutions Manager

Confidential

Managed a team of 16 associates and up to 12 outside consultants. Move development offshore where appropriate and reduce use of on-site consultants. Manage budget of 2MM.
Implemented Clarity resource planning model
Integrated Cognizant resources for documenting of US OMS systems and initial gap analysis between US and Canada marketing systems.

Sr. IT Development Manager

Confidential

Manage a team of 12 associates and up to 12 outside consultants. Move development offshore where appropriate and reduce use of on-site consultants. Manage budget of 2MM.
Successfully off shored development work for both projects and support to supplement onshore team. Outside on site consultants reduced to zero.
Reduced daily issue list from average of 40-45 down to near zero through root cause isolation.

IT Development Manager

Confidential

Managed all aspects of Warehouse Management System WIZARD used in 12 different locations including US Europe. Coordinate annual User Conference geared at finding common ground for system enhancements to optimize company investment. Manage budget of 1.5MM
Led install of warehouse management system in Poland Distribution and manufacturing operations using a matrix of resources from elsewhere in Europe.
Cited 3 times for recognition in excellence

Various positions prior

Confidential

Design, test, development and rollout of new Warehouse Management System WIZARD to replace existing systems in US Europe locations
Implemented WMS system out to all US Distribution locations and an additional 4 locations in Europe.
Implemented WMS in US Manufacturing locations and an additional 2 manufacturing sites in Europe. All sites implemented over approximately 6 year period. System exists today as one code base that all sites use which lowers cost per site.

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