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Sr. Project Manager /scrum Master/agile Coach Resume

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Long Beach, CA


A top performing IT Professional with 15+ years’ experience, currently playing Agile Coach/Scrum Master Role on Agile transformation initiative for the client..


  • Experienced Agile Coach and SCRUM Master. Successfully delivered projects using Agile Methodologies like SCRUM and Kanban, implemented agile methodologies for teams new to Agile. Experience in managing multiple SCRUM teams, proficient in Agile tools like Jira, VersionOne and Confluence. Certified Professional Scrum Master
  • Extensive experience in documenting requirement specifications, process flows utilizing tools like MS Visio. Building effective partnership with the business team as well as the implementation team
  • Extensive experience in Business Process Improvement and Re - Engineering using Continuous Process Improvement, DMAIC and Lean Six Sigma methodologies.
  • Successfully setup SDLC processes including Agile and release management processes for effective governance
  • The ability to attract, select, motivate and empower high calibre people, setting challenging KPIs whilst supporting team members to put in place lasting legacies of process and business improvement.
  • Strong numeracy skills. Handled Full P&L responsibility including forecasting and performance analysis.
  • Strong experience in vendor evaluation and selection, negotiation of pricing and contracts, and vendor management
  • Works collaboratively with stakeholders, wining trust quickly, fostering an increase in confidence at all levels and gaining ‘buy-in’ to achieve shared goals.
  • Application Support and Release Management: Lead application support and continuous product improvement teams managing agile sprint releases for e-commerce, Web Content Management and Enterprise Monitoring Team using SCRUM
  • Management of the full project lifecycle from design and build, budgeting, resource mobilisation through user testing, completion and sign-off.
  • Experience in setting up delivery and SDLC/Agile methodologies for different kinds of projects to ensure optimized delivery for different kinds of projects.
  • Experienced in implementations of Digital Marketing Platforms, and managing Marketing Campaigns
  • Effective communicator at all levels, experience in presenting information to C level executives, and acted as a bridge between technical and non-technical stakeholders.


Scrum Master eCommerce Implementations

Product Owner

Web Content Management

Backlog Grooming/Prioritization

Business Process Improvement and Automation

Program Management

Capability Delivery Road Mapping

Agile Coaching

Product Development and Enhancements


Sr. Project Manager /Scrum Master/Agile Coach

Confidential, Long Beach, CA


  • Leading multiple projects within the infrastructure group for teams new on agile SCRUM and Kanban framework
  • Implemented Agile (SCRUM) as a framework which resulted in faster implementation, training, and operationalization for monitoring on 6 core applications
  • Created and executed roadmap for a large infrastructure program utilizing concepts from SAFe (Scaled Agile)
  • Created an Agile training and on-boarding plan and leading the effort to implement Kanban as a framework for all teams within the Enterprise Infrastructure Group
  • Coaching and mentoring multiple teams to on board them on Kanban and SCRUM framework
  • Coaching product owners on creating meaningful user stories, and prioritization by business value
  • Created the program roadmap and process for on boarding of applications on Splunk and AppDynamics
  • Defined business transactions to be setup on AppDynamics for multiple applications
  • Lead requirement gathering workshops with the multiple application teams for creating operational KPIs and ITSI (IT Service Intelligence) dashboards in Splunk
  • Drove design and architecture decisions to finalize Splunk as a aggregator tool, and single integration point for creation of alerts and incidents in ServiceNow

Sr. Project Manager/Agile Coach/Scrum Master



  • Leading as a SCRUM Master the CMS implementation using Adobe AEM 6.1, and ecommerce integration with Demandware platform, the solution is hosted on Adobe cloud and delivered on a SaaS based model
  • Overall responsibility for delivery of projects, and improvement using Agile methodologies (SCRUM), leading 3 SCRUM teams each consisting up to 7 team members
  • Setup Agile way of working for a large project implementation, this was a first experience for the client to run a big project of Agile using elements of SAFe framework, and the experience has been very successful
  • Led the process improvement track, proposed improvements within the current process to enable end users in using the new content management platform in the most optimized way
  • Acted as a servant leader to the team and effectively managed dependencies and risks to ensure no impact on delivery timelines

Sr. Project Manager



  • Overall responsibility for delivery of projects, product development and improvement using Agile methodologies primarily SCRUM
  • Played SCRUM Master role in managing multiple SCRUM teams including up to 40 people which implements roadmap releases on Java ecommerce and Adobe AEM based Digital Marketing Platform
  • Lead 3 SCRUM teams consisting of 7 to 8 people in each team to deliver projects across different tracks in ecommerce and CMS
  • Delivered projects both in On Premise and Cloud setup
  • Setup SDLC processes to meet specific business needs, a mix of waterfall, iterative and agile methodologies was applied to deliver different kinds of IT projects.
  • Implemented the following type of methodologies for different kind of projects
  • New Projects (Fix Price) - Mix of Waterfall and Agile where Requirements and Design would be done using Waterfall approach and the implementation to UAT using Agile methodology in multiple sprints, but production go live is done once
  • New Projects (Time and Material) - Setup Scrum methodology with elements of SAFe Framework for such projects to follow requirements/design/development testing in a single sprint. The project is to be implemented in multiple sprints to be go live once basic functionality is delivered
  • Support/Enhancement to Existing to Projects - Setup Kanban process to implement new features in 2 weeks’ sprints
  • Setup tools like Jira and Confluence to support the SDLC process and effectively manage the projects
  • Adapted the SCRUM framework to better suit the on ground business and IT delivery constraints which improved the quality of the delivery and improved client confidence
  • Utilized the previous projects experience to quickly setup release management processes across SDLC for projects of different sizes. Quality gates were identified for moving from one SDLC phase to another to ensure successful delivery of projects with good quality
  • Defined and implemented steps of doneness and quality metrics to effectively track the progress of the project
  • Responsible for End to End support for the marketing platform, monitoring and reporting of performance against SLAs, and KPIs to top level client stakeholders
  • Leading the quality improvement initiative using Lean Six Sigma and DMAIC methodology to achieve target of less than 7 defects per 100 days of software code development
  • Develop the project matrix to effectively track the project budget and schedule
  • Conduct weekly status meetings with the client to highlight the project team’s achievements, drive closures to issues and mitigate risks
  • Develop and manage the scope management plan to set the right expectations with the client on requirement closures, and scope changes

Manager, IT Applications



  • As IT Applications manager was responsible for all Operations (Call Centre, Supply Chain, Field Services), HR, and Financial applications which were running on .NET, Microsoft Dynamics AX and JD Edwards ERP platforms
  • Delivered Field Services and Inventory Automation project utilizing Master Scheduling, Purchasing, Inventory Management and Warehouse Management features of Microsoft Dynamics
  • Successfully completed the program with implementation of the new SaaS based (On .Net) HRIS system - UltiPro right from business case creation, vendor selection, finalizing the contract to on time delivery with good quality
  • Refined the existing SDLC processes (Waterfall) to a hybrid Agile methodology to meet a growing demands of the business teams
  • Managed $2.0 Million Cisco VOIP implementation project across 65 field offices and 1 call centre, and a comprehensive call recording application for the call centre, and key sales offices. The project finished on time and with savings of $60,000
  • Lead the business process re-engineering (BPR) and automation effort utilizing Lean Six Sigma and DMAIC methodology to consolidate the 65 field office operations into a ‘Virtual Call Centre’ where calls can be routed efficiently from high call volume offices to low call volume offices based on business rules
  • Analysed the current call handling processes and developed business rules, functional requirements and call flows for intelligent call routing in a ‘Virtual Call Centre’ environment
  • Lead the project evaluation of Call Recording and Quality Evaluation system by developing the RFP
  • Lead the business process automation program for HR, Time and Attendance and Payroll from developing the business case to vendor evaluation and implementation

Business Analyst



  • Lead part of the global business process re-engineering (BPR) effort utilizing the Lean Six Sigma and DMAIC methodology to identify problem areas and options to streamline the entitlement verification and enforcement process for Return Merchandise Authorizations (RMA)

Senior Consultant



  • Managed a team of up to 15 resources in an onsite/offshore model, for 2 clients Confidential and Murray’s Iron Works on ERP (MS Dynamics AX) and web based projects (.Net, C#, ASP.net, ADO.net and XML Web Services) in the field of manufacturing, field services, and supply chain
  • Lead the business process re-engineering and automation effort utilizing the Continuous Process Improvement methodology to understand inventory costs and optimize order points and quantities.
  • Developed ‘To Be’ process maps in MS Visio using UML and BPMN standards
  • Lead business requirements and QA for 2 full lifecycle ERP implementations (Supply Chain and Manufacturing) using MS Dynamics AX and .Net framework
  • Validated integration framework design, mapped source to target definitions for data flow and documented pseudo codes for integration between 2 systems

Business/Operations Analyst



  • Analysed data on product performance and margins; recommended and implemented suitable changes in existing products, reducing the cost across a product platform by 35%.
  • Identified non-performing products and generated a gradual phase-out plan resulting in a 2% increase in ROI.

Sr. Technical Executive



  • Developed an intranet web application for streamlined communication and a regular updated web resource which enables users participate actively in ‘Knowledge Management’

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