SUMMARY:

• Senior Technical Program / Release / Scrum Manager wif 20 years of experience wif a proven track record of delivering Application Software, Firmware, Cloud/Infrastructure, Big Data Analytics, ERP, CRM/Marketing Automation, e - Commerce, Business Analytics, Mobile, SaaS programs/products.
• Hands on experience as developer, tech lead and program manager wif full SDLC and methodologies including Waterfall, Agile/Lean (Scrum, SAFe, Kanban, Scrumban), CI / CD, TDD.
• Proficient in process transformations, “best practices” adaption and team building. Wif strong technical development and functional experience, ability to influence business and technical stakeholders. Routinely collaborated wif C-level executives
• Managed complex (multi-year/ multi-million dollars) programs / products / service offerings including scope, priorities, budget, resources, products /capabilities release timelines and roll-outs.

PROFESSIONAL EXPERIENCE

Technical Program Manager

Confidential, San Mateo, CA

Responsibilities:

• Leading the initiative as program manager for migrating On-Premise (Data Center) properties (Such as Ebates.com, Shopstyle.com, Rakuten etc) to Cloud.
• Leading the effort to move from “Lift and Shift” approach to Cloud first architecture. Implementing Infrastructure as Service (IaC)
• Managed Cloud platform selection, Consulting vendor selection and SOW process.
• Providing the leadership to define and drive POC for Containerization, IaC, AWS migration
• Managed resources and scheduling
• Successfully delivered POC to Production Migration
• Managed the program financials (Budget planning, approvals, AWS costing and optimization etc)
• Implemented Scrum-Ban approach to deliver IaC, steering infra/operational teams to adopt from reactive ticket based deliverables.
• Areas of implementation include: Automated provisioning, Perimeter Security, Deep Security, Containerization, Cloud native DB, Logging and Monitoring, CI/CD pipeline, DR, Cost Optimization

Environment: AWS (S3, EKS, KMS, EC2, RDS, Aurora, CloudWatch, Lambda etc), Java, MySQL, Postgres, Kafka, Hadoop, NGNIX, F5, Kubernetes, Docker, TeraForm, Chef, Jenkins etc.

Technical Program Manager

Confidential, Foster City, CA

Responsibilities:

• Lead the initiative as program manager for Commercial Cardholder Processing organization wifin Visa. This platform handles all corporate cards issued under VISA for the settlement and provides advanced analytical data services to corporates and banks worldwide. It is 2 part initiative. The first part is Legacy platform to processing based on AbInitio/DB2. Second part is completely moving to Hadoop/Hive/Scala based solution for scalability and performance.
• Successfully manage large, high impact programs globally wif budgets ranging from 9 to 10 million dollars and portfolio management.
• Managed the program (Yearly Budget planning, approvals, PO management etc)
• Managed Scrum of Scrum of 6 Scrum teams. Scrum master for 3 core teams.
• Interface wif cross functional stakeholders to communicate project constraints, risk management and system including software and security hardening.
• Set up the Jira for the teams and implemented best practices to manage dependencies, increasing velocity for the teams.
• Lead key migrations for legacy CCDRi platform on DB2. This involved working wif operations teams to manage client migration to new systems.
• Successfully established road-map and feature release calendars for Hadoop Migration. Development is complete,parallel production runs are in progress.
• Successfully established monitoring and status reporting cadence to provide insight into program progress.
• Well versed wif Visa PPM processes and tools. (ATS, RTN Charters, Budget planning and approvals using Clarity, VFM etc)

Environment: Hadoop, Hbase, Hive/Scala, AbInitio, Java, DB2

Technical Program Manager

Confidential, California

Responsibilities:

• Lead the initiative as program manager for Cisco's Smart Licensing initiative. Wif this implementation, Cisco will be able to provide billing based on usage/entitlements, which is a major enabler for subscription based revenue generation. I managed 4 engineering scrum teams (2 working on device software to be embedded in Cisco products(IOS and NX), written in C, Java and 2 Java/Ruby teams, which would provide web services to enable entitlement and usage reporting to back-office billing system (RUM reports)
• Successfully delivered the pilot (From concept to implementation) and operational blue print for company-wide adoption.
• Developing project plans, tracking budget ranging from 5 to 6 million dollars.
• Managed End to end program including core engineering (Device s/w), Web Services, Reporting, Entitlement Management and Provisioning teams.
• Scrum master overseeing 4 engineering teams. Implemented best practices for Agile based delivery.
• Led Iteration 0, which was very critical to complete the end to end architecture and defining feature road map.
• Managed and defined the process for improved inter-dependency management for faster delivery. This helped to minimize the conflicts and smoother integration planning.
• Lead road-map planning and mentored product teams to develop release plans.
• Worked closely wif Product Management and Engineering management to accelerate and monitor the efforts.

Confidential

Managed AWS Cloud automation

Responsibilities:

• Conducted comparative research in the provisioning automation (Puppet,Ansible, AWS, RunDeck etc)
• Lead efforts to identify opportunities, feature parities, technical architecture.
• Wrote up business requirements and developing epics/stories templates for upcoming development phases.
• Successfully established road-map and feature release calendars and delivered first phase.
• Using the data patterns, identified and implemented automated AWS idle time management . This resulted at least 30% cost reduction in AWS hosting costs.
• Gapblue: Technical Program/Delivery Manager
• Consulted to early stage Cloud based test automation, network optimization start-up to formalize their technology roadmap and product vision as Principle Liason wif business and delivery teams.
• Conducted comparative research in the test automation and reporting domain
• Lead the brainstorming sessions to define technical architecture (Cloud, NoSql, Data Visualization etc)
• Wrote business requirements and developing epics/stories templates for upcoming development phases.
• Forming up scrum teams, hand-holding them to adapt to agile processes.
• Lead the initiative as program manager for Cisco's Network Optimization Services Online. This is like IoT, where devices report various status and there is predictive action/ dash-board to alert the network engineers to take specific action based on the alerts. The solution is based on big data analytics.
• Successfully delivered first Production release on time, including operational adoption of the service.
• End to end program manager overseeing 5 cross tracks (Scrum Master for 2 of them) including Data Backend, Dashboarding, Entitlement, Real- time Analytics teams.
• Analyzed and improved inter-dependency management for faster delivery. This helped to minimize the conflicts and smoother integration
• Lead road-map planning and mentored agile teams to develop release plans.
• PayPal is industry leader in online payment industry. Worked on the initiative to track and analyze first party tracking information. This will help Paypal to increase customer conversion and targeted offers
• Managed the entire initiative working wif senior leadership to ensure the successful delivery of their Hadoop, Hbase, Node.js, Angular.js, Mongo DB, Druid, iOS technologies.
• Oversaw 6 Scrum teams, played a role of Scrum Master for Scrum of Scrums. (Backend, Frontend, DevOps, API, SRE)
• Worked wif solution architects to facilitate smoother orchestration of data pipeline and data visualization using Node.js SPA architecture. Led API development team to streamline smooth and accurate delivery.
• Maintain day-to-day project operations, strategy planning, risk management, project execution and budget.
• Mentored and streamlined the Agile (SAFE) adoption for the Scrum teams increasing velocity and most importantly, enabling cross team dependencies.
• Helped product owners to document the cross team business requirements and develop the feature backlogs
• Partnered wif key payment flows business leads to evaluate and implement the instrumentation required to capture the tracking data.
• Assisted senior management wif yearly roadmap planning and managing the same in the Rally tool.

Sr Program Manager

Confidential, California

Responsibilities:

• Sephora USA is a leading retailer for high end Beauty/Cosmetics products (Division of Louis VuittonManaged the teams, deliverables and workflow responsible for delivering Big Data analytics, Text analytics, Customer Loyalty management and Lead Acquisitions etc.
• Interfaced wif the business directly to gather relevant cross functional stories to design and support the e-Commerce, Big Data technologies and inventory work flows.
• Mentored and led both development and infrastructure teams in Scrum Sessions.
• Worked wif CIO and senior IT executives to streamline their online, ecommerce and In Store Retail Operations including e-Commerce site operation, Point of Sale Systems, Inventory Management, Reporting, Enterprise search etc.
• Worked as Scrum Master/Product Owner on these projects/initiatives.
• Technical Lead driving the Mobile application and Mobile point of sale (POS) strategy and implementation using number of platforms and operating systems such as iOS / Android/ Windows Mobile etc.
• Recipient of Cisco IT Champion Award in 2012 for my effort as a partner wif biz and tech teams to deliver nimble biz solutions.
• Senior Manager / Release Manager for Enterprise Release Management Office for about 4 years.
• Senior Release Manager for Cisco’s WebEx releases. The releases involved integration wif Video Conferencing Services/VOIP and subscription services.
• Managed budget, roadmaps and portfolios.
• Defined, oversaw and implemented various best practices for successful release delivery and program management office.
• Managed cross functional development and support teams across the Cisco Information Technology platform, especially Cisco’s well known TAC (Technical Assistance Center - Call center)
• Collaborated wif Cisco Technical Services group, to align Engineering release processes and plans wif Enterprise releases, infrastructure support models, QA/Sox processes etc, on various engineering initiatives, such as Smart-Care, Nirvanix Cloud Implementation for Case Notes, CBRE, and Salesforce implementation.
• Worked as senior manager responsible for Strategic IT planning and projects co-ordination required for “Market to Order”, “Segments Marketing” and “Issue to Resolution” (TS) functional flows wifin Cisco.
• Held overall responsibilities across all these projects were requirement gathering, scope analysis, Project Planning, Operational support and Cross-team co-ordination.
• Responsible for all strategic and co-ordination efforts for Cisco’s Marketing and Sales IT applications support including Channels, Sales, Promotions, Executive Reporting, Marketing Applications, Customer Data Integration etc.
• Performance Analytics Dashboards. Extensively involved in developing the solutions using third party integrations such as BRIO, HFM, and XSLT. Clients and projects included large retail and financial companies such as Staples, Visa.
• Actively involved in core product development especially writing application tools, libraries for integrating non-relational data sources such as Excel, LDAP etc
• Gather clients’ business requirement. Prepare BRD/FD and implementation of the same,

Tech Lead

Confidential, California

Responsibilities:

• Responsible for development and management for Cisco’s CA Finance portal using Netegrity SiteMinder, Bowstreet Portal Engine, Hyperion Essbase OLAP tool.
• Designed and developed various autantication schemas for group based, user level single sign-ons for managing access control. Implemented automation of security scripts.
• Design and developed the self-service Access Control Web Tool for managerial access control.
• Used Perl / Shell Scripts heavily in conjunction wif Oracle database. Used various Java/Perl API for automation and system integration for Alphablox Reporting Server, LDAP. Also implemented the Apache/Tomcat log parsing mechanism to store hit counts.
• Working as a Technical Lead on various projects for clients. These projects include eMarketing applications, CRM initiatives, Business Analytics Apps including Hyperion EssBase maintenance, Dashboard development. Responsible for day-to-day project deliverables from cross globe development teams.
• Worked on Dashboard portal for Cisco’s Professional Services group (IT). These reports are mainly financial and project status reports such as Project Budget Update, Finance Forecast, Global Time-Utilization etc.
• Using various technologies to cater various categories of reports, such as Business Objects, Java, Crystal Reports wif extensive Oracle back-end development. The source data systems included Cisco’s central Data Warehouse and group specific application DW (Lawson Professional Service Mgmt Suite and Performance Mgmt Suite)
• Designed, developed Rich Media, Direct Marketing tools and Platform for Auraline and its customers dat include big names like NEC America, NEC Japan, Toyota Motors etc. The engine was developed in Servlets and JSPs and Oracle as a back-end.
• Apache/Mod Perl based architecture was introduced to develop proof of concept application for major Japanese client, which would enable fetching the financial data to email engine.
• Coded and deployed various modules and Software tools for eCRM and RDM market-space such as Auraline Rich Media Depot www. Confidential .com, Auralite Direct Marketeer (Launched in Japan).