SUMMARY:

Extensive experience in contract - based project, program and product management. Have served organizations as a key change agent delivering new product and service offerings increasing sales and bottom-line P&L dollars in addition to creating and optimizing IT, business and project operations along the way with three combined years Scrum experience removing impediments, facilitating Scrum ceremonies, and mentoring individuals through the adoption Scrum/Agile frameworks. A results-driven, project-based operations expert with uncompromising integrity able to blend IT skillset with business acumen into meaningful strategic and tactical results.

DEMONSTRATED SKILLS AND ACCOUNTABILITIES:

• Sales / Marketing Initiatives
• Change Management / Automation / Six Sigma
• Budgeting, Forecasting and Financial Management
• SaaS / PaaS Integrations
• Ecommerce / Web Portals
• Agile / Waterfall
• Data management / Public and Private Cloud
• Client, Vendor & Stakeholder Management

TECHNOLOGY:

Integration: EDI, SaaS, API, SOA

Object Oriented: Python, .Net & Java

Mobile: IOS & Android

Web Front End: Bootstrap, AngularJS

Content Management: Adobe CQ (AEM), SharePoint, Open CMS, ECM

DB: Google Cloud, Confidential Cloud, Confidential, MS Azure, Oracle, SQL, MySQL

Data Analysis / Analytics: Confidential Web Services, Google Analytics, MicroStrategy, Spotfire, Oracle BI, IBM BI, Google Analytics, MS SRS

Project Management: MS Project, JIRA, Clarity / Rally, Team Foundation Server (TFS), Rational Team Concert (RTS)

CHRONOLOGICAL EXPERIENCE:

Confidential

Responsibilities:

• Working towards personal goal of establishing ecommerce business via Confidential as source of secondary income.
• Established acumen for online arbitrage and private label reselling while building out infrastructure to support business operations to include hardware, software and staffing that aligns with overall roadmap and goals
• Evaluated procurement options in Europe and Asia ultimately developing supplier relationship and negotiating with Chinese manufacturers to establish private label product(s)
• Researching purchase of Shopify ecommerce site as possible compliment to Confidential platform or diversification

Senior Project Manager

Confidential, St Paul, MN

Responsibilities:

• Responsible for critical path management, internal / external resource negotiation, status and PMO assigned deliverables while minimizing variances to time, scope and cost variances for the changes to their primary fraud detection solution under tight deadline with an inexperienced program team; some making Agile transition
• Reliably managed matrixed and distributed enterprise team, to include near and off-shore resources as well as vendor teams in multiple time zones developing in both Agile and Waterfall SDLC’s

Product Manager / Senior Project Manager

Confidential, St Paul, MN

Responsibilities:

• Assigned to manage federal funded state project serving the elderly and disabled where software product required a re-platform due to decommissioning of core technology necessary which had served for several years only partially complete due to performance and design issues.
• Accountable for product roadmap and remaining v1.0 product implementations as well as re-planning, initiation and kick-off of v2.0 of their product consisting of county-delivered care assessments integrated with care plans
• Successfully facilitated DHS business team business process reengineering and automation efforts as well as user experience (UX) analysis, product issue remediation, migrating from Waterfall to Agile, removing impediments, Scrum coaching and implementing standardized governance while improving product overall for the 2-4,000 user base

Senior Project Manager

Confidential, Wayne, PA

Responsibilities:

• Joining the effort in construction, was accountable for program and project management, clinical analysis and data integration deliverables for client’s Medicare Advantage implementations
• Created and managed multi-day, high-risk go-live deployment plan for entire implementation as part of weekly minor release and monthly major release cadence in addition to managing daily scrum, various Scrum ceremonies, removing impediments while performing issue, risk and delivery roadmap management in an established Agile environment

Program Manager

Confidential, Eden Prairie, MN

Responsibilities:

• Responsible for multiple projects including accountability for requirements management and implementation of systems automation goals, BI analytic and dashboard deliverables, member wellness portal management using Adobe Experience Manager (AEM aka Adobe CQ)
• Managed and tracked various clinical programs projects while leveraging client technical team in South America

Program / Product Manager

Confidential, Minneapolis, MN

Responsibilities:

• Oversaw analysis and deployment of multiple SaaS software integrations for Confidential NetSuite ERP solution and Salesforce related configuration and workflow automation changes
• Managed integrations involving DocuSign, EDI, Ecommerce, web site, Android and Apple mobile applications while building out Scrum-based agile environment to include addressing impediments and completing ceremonies
• Managed engagement of interim BI solution as a stop-gap prior to migration to MicroStrategy to include everything from requirements gathering/story creation to strategic planning and vendor management
• Working with advertising and marketing firms in Minneapolis and Chicago, accountable for RFP development, vendor selection process and implementation for holistic web redesign and Android mobile app creation

Client Executive

Confidential, Plymouth, MN

Responsibilities:

• Responsible for leading Verizon service desk team, BBY.com team members and various vendors through disaster recovery planning to include designing, managing and testing DR test and recovery plans including DR standards development as well as data replication and disaster site readiness evaluation and testing
• Improved Verizon team’s operational readiness in support of business continuity and risk management SLA’s related to business resumption, RTO’s and RPO’s, risk identification and mitigations
• Implemented solutions by partnering with network, security, off-shore, near-shore, local and remote data center and various application teams under Verizon’s global delivery model in an ITIL environment

Senior Health Care Consultant / Program Manager

Confidential, Eden Prairie, MN

Responsibilities:

• Guided new client PMO to ensure alignment with Optum strategic and tactical plans formed to address provider contract, reimbursement model, credentialing as well as related systems integration tasks
• Facilitated all communication including drafting C-suite executive presentations and management of initial Provider interactions for network management team composed of VP and C-level consultants, expert clinical consultants, market-leading health care analytics specialists and in-market provider engagement specialists

Program Manager / Product Manager

Confidential, Thief River Falls, MN

Responsibilities:

• Partnered with Lead Architect on Master Data Management (MDM), ETL, data structure and modeling activities to bring BI analytics and data management concepts from proof of architecture, to pilot, to project and into a program to include team building, PM mentoring and on/off-shore vendor management while transitioning to Agile
• Worked with Sales and Marketing groups to create and reengineer SalesForce current and future-state workflows