TECHNICAL SKILLS:

SOFTWARE USED: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft OneNote, Microsoft Publisher, Microsoft Visio, iCIMS ATS, Taleo ATS, Canvas, Blackboard, Ellucian Banner INB, Ellucian Banner SSB, MedMart, Kronos, Concur, ProgressIQ, Sharepoint, JIRA, Slack, Confluence, Pivotal Tracker, DropBox, SnagIt, OPUS, Symplectic Elements, REDCap, Basecamp, Trello, EverNote, GoTo Meeting, WebEx, JoinMe, Adobe Captivate, Cornerstone LMS, CollegeNET R25, CollegeNET 25Live, One45, OASIS, ExamSoft, SurveyMonkey, PSA, Confidential Recruiting, NetSuite OpenAir, Oracle Project Resource Management, Oracle Campus Solutions, PeopleSoft Resource Management, PeopleSoft Compass, PeopleSoft HCM, Salesforce, Crystal Reports, Cognos, Cascade Server (CSS/HTML), SCOPUS, PubMed, SQL (some exp), Tableau

METHODOLOGIES, FRAMEWORKS & STANDARDS USED: ADDIE, SCORM, AICC, Agile, SCRUM, PMBOK, Kilpatrick, KSA, SDLC, Project Resource Allocation Matrix (PRAM)

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential - Atlanta, Georgia

Responsibilities:

• Provide operational and fiscal oversight for the Confidential division consisting of 4 departments (Undergraduate Medical Education, Admissions, Student Affairs and the Registrar’s Office).
• Effectively manages $100K budget for 16 student interest groups, decreasing the need for out-of-pocket student spending and reimbursements by 36 percent.
• Liaison for vendors, independent contractors ensuring scheduled maintenance and contractual agreements.
• Spearhead and manage human resources operations through full lifecycle recruiting, selecting, orienting, training, coaching, reviewing, timekeeping, budgeting, forecasting and cost/benefits analysis.
• Coordinate domestic airfare and hotel accommodations for 20 students and 5 staff members for professional development purposes on quarterly basis.
• Document, monitor and evaluate compliance with annual LCME review and SACS accreditation standards.
• Develop cost/benefit and risk analysis, work plans, progress reports and presentations to leadership.
• Elicited Medical Student Performance Evaluation (MSPE) requirements from 5 years of translational data (300 students, over 15 specialties) to design central repository of medical student evaluation and assessment data.
• Liaised as SME for ProgressIQ implementation through scoping assistance, requirements gathering, weekly project team meetings for system updates, bugs, enhancements, performing user acceptance testing (UAT).
• Lead monthly Student Academic Progress and Promotions meetings and dismissal hearings, coordinating committee, calendar, compiling academic summaries, documentation and reporting.

Business Analyst / Project Manager

Confidential - Atlanta, Georgia

Responsibilities:

• Ensured successful initiation, development and implementation as BA for the following SOM IT projects using Agile/SCRUM methodology to complete the SDLC
• Emory FIRST Publications Module, SOM Departmental Public Profile, SOM Custom CV Report
• Resolved production issues, tested and implemented regular system updates and disseminated system information to end-users about new functionality, updates or system fixes.
• Created user accounts and initial passwords, coordinated single sign-on (Shibboleth) for Emory FIRST users.
• Designed and conducted UAT for project stakeholders and user documentation (training manuals and job aids).
• Implemented electronic survey(s) to capture data to ensure project and process improvement objectives are fulfilled.
• Actively participated in User Experience (UX) meetings and testing for web-facing public profile.
• Effectively elicited and transcribed customer business requirements for successful rollout of 3 enterprise software implementation projects.
• Liaised with Project Management Office (PMO) and managed fiscal year 2016 budget of $250K for SOM Emory FIRST implementation delivering solutions on-time and saving organization 20% of budget allocated for implementation.
• Effectively managed software development sprint to execute on-time delivery of SOM Departmental Public Profile project 35% under budgeted amount.
• Worked with SOM stakeholders to develop and implement rollout strategies for Executive Leadership Teams with critical path deadlines resulting in a 100% achievement rate.
• Delivered over 80 hours, per month, of instructor led and one-on-one training to 2,300 faculty and 400 administrators (in-person and via WebEx and Join.Me).
• Increased research library informationists’ productivity by 25% over 4-month period by training users and implementing best practices on using the Emory FIRST system to reflect SOM faculty publications data.

Resource Manager | Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed staffing of 60 resources to internal and external HCM functional and technical client requirements.
• Forecasted supply and demand for given skills profiles updating in NetSuite OpenAir and Salesforce
• Tracked and managed resource metrics and hiring data using Confidential Recruiting
• Led weekly utilization and forecasting calls within each region of management, reviewing current projects and pipeline
• Managed accuracy of Professional Services Automation (PSA) system including consultants’ skillsets, education and professional development, timesheets and contract rate confirmations.
• Supported Confidential Partner Coordinator to help maintain relationships with partner consulting firms sub-contracting resources to Confidential
• Conducted onboarding and resource management/staffing processes training of new consultants.
• Collaborated with Account Executives (AE), Engagement Managers (EM) and Business Development Managers (BDM) along with different functional groups within Confidential and Partner organizations to ensure optimal resource utilization as close to 100% for each consultant whether on one or more projects crossing multi-states or virtually.
• Effectively transitioned ownership of 60 HCM resources from previous Resource Managers ahead of projected timeline in a client-facing, direct people management role.
• Maintained 98% utilization in one region and increased utilization by 20% in the second region in a professional services, multi-client account management environment.
• Increased staffing utilization of Southeast region’s HCM consultants by 25% under my management of resources.
• Recognized by Professional Services organization for quarter’s staffing contribution and resource utilization.
• Staffed an average of 25 project requirements per month while assisting Business Development with RFPs.

Learning Management Systems (LMS) Analyst

Confidential - Atlanta, Georgia

Responsibilities:

• Provided effective program management, business analysis, curriculum development / curriculum management, assessment and evaluation in a medical school environment.
• Designed, developed and implemented innovative curriculum design strategies for 540 undergraduate medical students via 3 undergraduate medical education courses and one translational course.
• Elicited business requirements, creating functional and technical specifications documents that led to two project rollouts for the Executive Curriculum Committee (ECC) consisting of 38 medical faculty and 10 medical students, and the assessment project for the UME department.
• Facilitated training sessions, user acceptance testing workshops, research events and proctored NMBE exams for the medical education department.
• Strategically administered student, faculty and course evaluations via One45 and OASIS, increasing response rate by 22%.
• Strategically analyzed medical education data producing quality, end user assessment solutions resulting in 41% increased responses.
• Designed and developed training manuals and delivered training for 11 support staff and 38 medical faculty on use of Cascade server (CSS/HTML) for ECC driving successful performance of committee administration; increasing productivity by 30%.
• PreMed Post-Baccalaureate Programs and Stress Management Techniques
• Planned and managed Research Day event for 3 consecutive years; coordinating 350 attendees, vendor contracts and travel logistics
• Partnered with faculty to lead discussion groups on strategic vision and future roadmap of the school’s UME program.

HR Business Analyst

Confidential - Atlanta, Georgia

Responsibilities:

• Researched, documented and analyzed processes of program directors and adjunct faculty by eliciting functional requirements that would be used to build out an educational program management database.
• Created, reviewed and edited training manuals and supplemental job aids for end users.
• Onboarded all new hires and trained adjunct faculty on new business objectives, policy and practices.
• Supported company compliance programs to ensure equity and reinforce the perception of non-discrimination at the company.
• Facilitated and worked collaboratively with stakeholders, subject matter experts, peers, and third-party suppliers to establish clear deliverables and expectations resulting in a positive client experience.
• Consulted on employee relations and retention services for adjunct professors increasing workforce by 24 percent.
• Trained 40 adjunct faculty, 10 program directors and 22 support staff on functionality of database increasing completion of compliance documentation by 35 percent and increasing program productivity between 25-40 percent.