Objective: Social Work/Public Administration professional seeking a position where I can utilize my clinical and administrative background in an environment that will enable me to make a positive contribution to the organization.

Professional Experience:

Confidential

Social Work Assistant II G-14

• Facilitate Clinical Interventions Groups
• Develop core curriculums' for group modalities
• Assisted in the development of Treatment Mall Program
• Individual Counseling
• Prepare Biopsychosocials
• Provide assessments and documentation
• Crisis Intervention/Behavior Modification
• Employee Incident Review/Investigation
• Employee Mentoring/Disciplinary Committee
• Employee Mediation/Intervention/Problem Solving
• Participate in Interdisciplinary team meeting
• Participate in clinical case conferences
• Discharge Planning/Housing Referral Application HRA 2010E
• Develop Family Support Program
• Prepare application for Assisted Outpatient Treatment AOT
• Escort to Housing Screenings
• Prepare linkages and referrals for aftercare services
• Correspond with various OMH Surveyors / MHLS

Confidential

Residential Program Assistant Manager II

Case Manager

• Supervised clinical staff
• Provided Staff Training
• Provided performance evaluations/ Probationary Reports as required
• Crisis Intervention
• Case Management
• Community Liaison
• Performance Improvement Plan Committee
• Audit charts quarterly
• Consumer Advisory Counsel
• Facilitated staff empowerment groups

Confidential

Evening Shift Supervisor / Assistant Director

• Supervise Evening and Night Shift Staff
• Provided 24 hour staff coverage
• Provided weekly supervision/Quarterly Evaluations
• Provided performance evaluations/ Probationary Reports as required
• Employee Mentoring/Disciplinary Committee
• Employee Mediation/Intervention/Problem Solving
• Provided mandated staff training
• Provide staff education on Domestic Violence and Therapeutic Interventions
• Participated in clinical case conferences for high risk clientele population

Qualifications/ Special skills:

• Program Development Smoking Cessation, Treatment Mall Implementation, Family Support Group , which entailed incorporating the Developing of Group Protocols, to ensure the needs of the consumers were in sync with the demands of the agency. Served as a member of an inter-disciplinary team that developed and refined program audit standards and requirements, assessment instruments and protocols. Conduct site visits at mental hygiene provider programs throughout New York City. Record and summarize program evaluation data and information. Prepare comprehensive program evaluation reports. Proficiency in conducting interviews or surveys, including recording and organizing data and information, and reporting findings. Review corrective action plans submitted by providers and community members. Participate in and/or represented the office at interdepartmental meetings or projects. Visit and evaluate programs providing mental health and substance abuse services throughout New York City to help ensure quality of services and contractual compliance guidelines were being met. Strategically engage in planning long- and short-term goals and action steps that will identify and resolve operational and systemic issues that delay timely permanency for presiding agency.
• Conducted Staff Trainings and Presentations, which included Crisis Intervention methods such as Verbal Intervention, and OMH, approved Physical Take down Strategies to enhance Safety Bound Measures within the Community, also served as the Facility's Entitlements Specialist, having provided updates and education to cross departmental/multi-disciplinary staff, in regards to consumer finances / benefits.
• Effectively use data, research, and evidence-based interventions to guide policy decisions. Evaluate existing programs and procedures to determine the degree of efficiency and recommend changes to support best practice and safety improvement.
• Provided Supervision to subordinate staff i.e. Case Managers, Direct Care Workers and Bridger's, Providing Individual Supervisory Meetings, Providing quarterly Evaluation Reports
• Management Responsibilities' included: Interviewing staff for prospective positions, Training staff on appropriate measures to provide continuity of care for potential Consumers', Auditing documents in Live Active charts, Reviewing Quarterly Performance Evaluations, Completing periodic Probationary Reports. Evaluate and measure staff performance and provide training support
• Risk Management includes knowledge of the New York State Incident Management Reporting System NIMRS , to be further reviewed by other parties of interest, Conduct employee/patient based investigations inclusive of other parties of interest to determine the root cause, conclude weather indiscretions require further actions such as departmental intervention / systemic adjustments followed by assessments for Root Cause Analysis.
• Record all specific appropriate Documentation in Live Active Charts of Adult Male Female Individuals diagnosed with Mental Health Issues: Inclusive of Severe Persistent Mental Illness SPMI
• Provide Education and Counseling to Mental Ill Chemical Addicted MICA clientele, on the importance of recovery, and sobriety
• Trained Family Psycho-education Group Facilitator
• Managing the day-to-day operation of the Case Compliance and Monitoring office. Collaborate with internal and external partners to implement agency policy initiatives in various areas, including: community-based services, barriers to effective service delivery, disproportionate minority, older youth and special populations.
• Apprise the senior managers on emerging and operational issues, and technical assistance for the provider agency and stakeholder community.
• Computer-Hardware: Macintosh PC
• Systems: Windows NT, Excel, Power Point, MHARS, NIMRS, CAIRS