SUMMARY

• Provide vision, guidance and leadership to deliver enterprise technology solutions wif key emphasis on process optimization, Return on Investment (ROI) and organizational strategic goals and objectives.
• More than 6 years of experience wif Workday and Oracle ERP implementations across HCMS and Financials.
• Salesforce.com Customer Case Management implementation.
• Expertise in analysis and documentation role and user - based security groups and roles.
• Regulatory and compliance applications delivery experience wifin Financial industries such as banking and mortgage services.
• More than 8 years of experience wif data analysis and validation, data mapping, data conversion/migration, and data integrations, across multiple ERP systems.
• Certified Scrum Master (CSM) and PMI Agile Certified Practitioner (PMI-ACP).
• Customer Engagement, proposal development, stakeholder engagement and expectations management.
• Managed multi-million dollars’ key business initiatives aligning business goals and objectives wif quality technology solutions to drive business value and ROI opportunities.
• Excellent track record in leading global delivery teams consisting of onsite and offshore IT resources, third-party integrators, and business SMEs and delivered custom integration solutions dat exceeded customer expectations and wifin teh project schedule and budget.
• Published project management standards, change management procedures, quality and communication standards, cost, schedule and project status reporting guidelines.
• Provide day to day leadership, management and coordination of all activities pertaining to project direction, goal setting, planning, estimating, budget, tracking, resource allocation and assignment.

PROFESSIONAL EXPERIENCE

Programs/Projects Involved

Confidential

Responsibilities:

• Led cross-functional digital asset teams to design/develop Curbside pickup and delivery enhancements.
• Risks and Issues tracking and resolution
• Test planning and test cycles management
• Schedule and Budget management
• Scope and Requirements Management
• Deliverables/milestones tracking and reporting

Confidential

ERP Delivery/Implementation Manager

Responsibilities:

• Project communication and status reports
• Definition of role and user-based security roles and role mappings.
• Data conversion/migration strategy
• Tenant Management strategy
• Vendor relationship management
• Test planning, strategy and execution
• Change management and change control process
• Integrations management
• Scope, budget, and schedule management
• Risks and Issues tracking, resolution management and escalations.
• Stakeholder engagement

Confidential

Program/Project Delivery Manager

Responsibilities:

• Led cross-functional teams to design/develop BI reports for better visibility to retail leadership
• Data conversion/migration strategy
• Data mappings and validations
• Executive status reports
• Stakeholder engagement
• Risks and Issues tracking and resolution
• Test planning and test cycles management
• Schedule and Budget management
• Scope and Requirements Management
• Deliverables/milestones tracking and reporting

Confidential

Technical Delivery Manager

Responsibilities:

• Project status reports to client and senior leadership
• Client relationship management
• Scope and Requirements management
• Test planning, strategy and execution
• Change management and change control process
• Risk and Issue management
• Iteration planning and Product backlog maintenance and prioritization
• Schedule and budget management

Confidential

ERP Project Manager

Responsibilities:

• Led teh effort to document existing and desired business processes, process automation/optimization, and data mappings
• Led integration team to implement third-party integrations wif WD.
• Release planning, feature prioritization, test planning and execution
• Functional/technical requirements, functionality gaps
• Evaluation of Oracle R12 features and process recommendations documentation.
• Program status reports, program cost and schedule variance reports
• Integrated program milestone/deliverable status report
• Risk and Issue management
• Integrated MS Share Point project portal
• Led business and technology teams to convert partner labs from custom invoicing solutions to Enterprise A/R platform
• Documentation and delivery of SOPs

Confidential

Program Delivery Manager

Responsibilities:

• Led cross-functional teams to deliver self-service kiosk reservation solution at 50+ locations across US
• Significant operational cost reduction wif increased revenues and overall customer experience.
• Led integration teams to deliver SOA based solution to integrate wif external partners to expand client’s ticketing services.
• Release planning, feature prioritization, test planning and execution
• Program status reports, program cost and schedule variance reports
• Risk and Issue management
• Client Relationship management
• Led service multi-disciplinary teams to deliver end-to-end optimization solutions to teh clients.
• Delivered Service order optimization effort resulted in significant cost savings for an energy client.
• Deployed asset management system and integration of legacy information system providing process efficiencies and cost savings.
• Led integration teams to provide innovative integration solutions using TIBCO.
• Change management and change control process
• Risk and Issue management
• Schedule and budget management

Confidential

Technical Manager/Lead

Responsibilities:

• BPM product evaluation, RFP and vendor selection process
• Led technical teams to implement/enhance financial applications to support regulatory and compliance requirements
• Servicing process optimization to support servicing cost reductions
• Loan origination exception process optimization
• Led cross-functional teams to deploy image-driven custom workflow solution resulted in 35% reduction in mortgage loan servicing costs
• Loan origination, post-closing and servicing operations integrated platform development
• Project status reports
• Scope and Requirements management
• Risk and Issue management
• Stakeholder engagement

TECHNICAL SKILLS

• Workday HRMS & Financials, Oracle ERP
• Agile Delivery Methodology
• Microsoft .NET framework, Microsoft Visio, MS Project, Microsoft Share Point, Microsoft Office, MS SQL Server
• Teradata
• TIBCO EAI, Shared Web Services (SOA),
• FileNet
• Jeera, Mercury Load Runner, HP Quality Center, CVS version control
• Oracle BPM, Oracle RDBMS
• Microsoft Project, Prism, Clarity PM, Microsoft Project Server