Program Manager Resume Profile
Summary
Accomplished, results-oriented consultant with 9 years' project management and business analysis experience, coupled with a proven track record of providing leadership to system and application development, integration, and implementation efforts for high-profile clients seeking maximum ROI. Exceptional leadership skills, collaborating successfully to direct vendors and cross-functional, on- and offshore teams through all project functions with 16 years of SDLC experience. Adept at project coordination, business technology optimization, software design, as well as system architecture analysis activities, including design, modeling, and testing flawlessly implement projects. Expertise in tracking project metrics spanning EVM and SPI / CPI matrices.
Core Competencies
| Strategic Planning Consultation Project Management Execution Business Requirements Gap Analysis Scope, Schedule Budget Estimation QA TQM Methodologies RUP, Waterfall, Agile, SCRUM | Change Management Risk Mitigation Software Development Life cycle SDLC Service Level Agreements SLA Functional Technical Design Specification Statements of Work SOW Negotiation Team Building and Leadership |
Professional Experience
Confidential
Project Manager
- Project Manager for the Knowledge Base Module of NextGen Healthcare. Manage project teams consisting of developers and content analysts that specialize in clinical content for EHR ambulatory applications. Current focus is knowledge base modules.
- Leading Agile project teams for KBM Behavioral Health, Pediatrics and Physician Care.
- Leading and managing onsite and offsite teams for the project delivery
Confidential
Project manager
- Served as a PM Green Mountain Energy project for the NRG NE migrating many platform into a single platform for Residential and Commercial energy for four states Maryland, Illinois, New York and PA . 4 million dollar project impacting population of four states.
- Led Agile project with aggressive timeline,
- Implemented Product suite with SKU loader with variable and Fixed price,
- Implemented different Terms of Service for each State
- Implemented enrollment for Residential population via Green mountain energy web, via Tablet and Inbound through Green Mountain Energy brand.
- Established regression testing standards for QA and UAT testing team to minimize the defects.
Confidential
Customer Project/Program manager III
- Served as a PM/PMO lead for NJ CASS Consolidated Assistance Support System project for the State of New Jersey, Division of Family Development implementing the Curam COTS solution. Project supported the Child Care, Food Stamps, General Assistance, TANF, Medicaid and SCHIP programs. 90 million dollar project impacting over 4,000,000 million clients
- Led and Managed the phase 2 Project Startup phase,
- Currently leading and managing the PMO office,
- Implemented Process improvement for the project created and maintained the Project standards as per the PMI.
- Developed and Implemented PMP deliverable for the project.
- Developed and implemented Knowledge activities for each phase
- Established process and procedure to manage Issues, Risk, Action Item, Change Request, and Project Deliverables
- Established Project management standards, Lessons learned for phase end, and project health checks
- Maintained project artifacts including meeting minutes, project working papers, updating the project status, configuration changes, process design documents, interface documents, functional requirements, requirement change request documents.
- Implemented Change Control Process.
- Created Project schedule using the EDGE Process Framework 2.4 COTS implementation Waterfall Pattern V2. NJ CASS customized the deliverables of this SDLC to match the client needs.
- Maintaining an effort-driven project schedule for NJCASS project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths.
- Identifying and Managing Issue / Risk Management -Risks and Issues that may impact deliverables and develops and implements mitigation and corrective actions.
- Provides direct input on, and helps with the creation implementation of, all Project Management Office standards, processes, and support services.
- Control and tracks the project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings
- Demonstrate as an influential leader by demonstrating project management professionalism, passion/enthusiasm, providing communication/motivation and creating teamwork and collaboration.
- Ensures the project remains focused on key objectives and goals and comply with established methodologies. Develop and manage project expectations ensuring all applicable functional areas are engaged on the project.
- Monitors and reports on the status of project efforts including weekly time reporting, monthly resource forecasting, monthly executive reporting, issue management and risk prevention/mitigation .
- Project schedule was created using the Microsoft Project professional 2010 and tracked and monitored using the Microsoft Project Server 2010.
- Managed NJCASS Project using Waterfall Methodologies and then switched to Agile Methodologies in later phases of the project.
- Managed the NJCASS project built on WAS Network Deployment that allows a distributed server configuration and the SAN was implemented using IBM XIV storage solution.
Confidential
Senior Project Manager
- Served as a key agent in establishment of high-caliber project management framework, standards, and performance objectives for outstanding client engagement and delivery of the ExcellerateHRO solution.
- Perform superior business needs, requirements, and functional specification analyses to develop complex solutions to organizational challenges, leveraging SDLC best practices to manage end-to-end quality and delivery. Manage entire project life cycle from project scoping to closure, directing on-site, on-shore, and off-shore project teams of 25 and project budgets up to 500K. Plan and administer schedules, resource allocation plans, budgets, communication tools, and methodologies. Perform scope analysis and evaluate, identify, and respond to project risks, change requests, scope creep, and emergent issues. Lead system, integration, and user acceptance testing activities, manage defect identification, tracking, and fix verification, and coordinate seamless integrations and deployments within overarching release management strategy. Ensure adherence to industry regulatory requirements. Key Projects:
- Towers Perrin: Managed two engagements with Towers Perrin to support pension plan administration.
- Managed project to align pension benefit calculations to Pension Protection Act of 2006 requirements led an on- and off-shore project team of 27 in a 200K, 3000-hour effort.
- Coordinated team of 19 in transition of pension plan to in-house Defined Benefit Module, holding responsibility for 300K project budget and achieving transition deadline of January 1st, 2009.
- US Airways: Held responsibility for 100K project to transition health / welfare service data to Ingenix.
- Developed all project tools spanning GANTT / PERT charts, critical paths, milestones, responsibility matrices, change control tools, and schedules in alignment with established Project Management Office PMO methodologies for SDLC and Electronic Data Systems Consulting.
- Managed all project phases, including feasibility analysis, requirements analysis, ROI evaluation, business planning, design, development, testing, and implementation.
- International Paper: Coordinated 500K effort to assume administration of International Paper's pension plan within Defined Benefit / Health Welfare Modules. Led on- and off-site team of 19 business analysts, architects, developers, and QA engineers through 4000-hour engagement.
- Led development and delivery of XML, J2EE, and Oracle solution supporting benefit administration.
- Launched project on time and within budget, as well as within PMO-defined methodologies for issue and risk management, staffing and resource allocation, and schedule tracking.
Confidential
IT Project Manager
Served as a IT Project manager for Oracle Financial 11i R12 Portfolio Program Management Project. Performed superior business needs, requirements, and functional specification analyses to develop complex solutions to organizational challenges, leveraging SDLC best practices to manage end-to-end quality and delivery. Manage entire project life cycle from project scoping to closure, directing on-site, on-shore, and off-shore project teams of 15 and project budgets up to 2 million. Plan and administer schedules, resource allocation plans, budgets, communication tools, and methodologies. Perform scope analysis and evaluate, identify, and respond to project risks, change requests, scope creep, and emergent issues. Lead system, integration, and user acceptance testing activities, manage defect identification, tracking, and fix verification, and coordinate seamless integrations and deployments within overarching release management strategy. Ensure adherence to industry regulatory requirements
Confidential
Project Manager
- Served as integral member of Project Management Office PMO , contributing to best-practice client engagement and solution delivery. Performed scope control, change management, and risk mitigation to ensure highest caliber of solution development. Managed software development life cycle from requirements analysis to delivery, directing and approving each project phase. Communicated with stakeholders for project status and toward rapid resolution of issues. Managed project efforts within schedule and budgetary parameters. Updated software requirement specifications and traceability matrices. Key Projects:
- American Red Cross: Led a project team of 40 within Oracle Financial solution implementation planned, managed, and executed Training, Quality, and Business Process Work streams, performing comprehensive task, milestone, and deliverable planning and management. Conducted testing, including defect validation.
- Collaborated within PMO to coordinate efforts of all Work streams and provide unified project implementation facilitated array of cross-functional meetings and issue resolution discussions.
- Held responsibility for scope, change, issue, and defect management in alignment with engagement objectives and Work stream dependencies.
- Ensured thorough definition of system interfaces and business, technical, regulatory, and functional requirements, aligning solutions and deliverables through modeling, use cases, workflow design, and prototyping within software functional design phase.
- Generated wire frames, user interfaces, as-is, and to-be flows as well as use cases to manage information.
- Managed flawless change processes in collaboration with business process owners, project sponsors, and technical / project teams continuously evaluated lessons learned and communicated recommendations for strategic process improvement and utilization of best practices.
- Developed blood management processes blood and component collection, manufacturing, and distribution in strict compliance with FDA regulations, specifically Title 21 CFR liaised with FDA to generate awareness of compliance initiatives and obtain official guidance on regulatory issues.
- Utilized integrated solution of Rational Requisite Pro, BioArch Test Management tool, and Mercury Interactive Test Director to manage, classify, trace, test, and report on requirements.
- Department of Health Human Services HHS : Project Manager-managed Program Service Center PSC component of Oracle-based 11i Unified Financial Management System UFMS implementation supporting HHS and related agencies such as the FDA and PSC.
- Performed PSC project planning, milestone / deliverable development, task assignment, and status tracking / reporting within a framework of top notch change and risk management.
- Led project and implementation team of 38 working under aggressive deadlines.
- Performed analysis of existing hardware and application infrastructure to inform Oracle solution interface development within current architecture and technology strategy.
- Managed post-implementation support and Help Desk activities and oversaw development of supporting procedural, standards, and guidelines documents.
Confidential
Principal Consultant
- Oversaw software / solution development life cycle including requirements, solution evaluation, feasibility analysis, architecture and design, development, testing, integration, and launch. Managed client resources and subject-matter experts SME , contracted professionals, and vendors. Key Projects:
- USDA: Served as Functional Project Lead Consultant on Oracle AP, AR, PO, and iProcurement / PRISM procurement application implementation supporting requisitioning, purchase order processing, product management, e-commerce and secure ordering, invoicing, and payment transaction processing.
- Performed requirements definition, gap analysis and mapping, solution design, development, process configuration, testing, integration, and implementation.
- Configured Oracle AP, PO, and iProcurement and PRISM for user acceptance testing UAT .
- Managed Oracle and PRISM integration and information exchange development programmed custom user interfaces UI for the Internet procurement process.
- Federal Aviation Administration FAA : Held role of Functional Lead for Oracle / PRISM integration enabling MD 70 foreign address location.
- Evaluated and designed data ETL and EDI processes, orchestrated data conversions, coordinated unit, functional, and integration testing, and developed user interfaces.
- Defined and configured key process in Oracle, leveraging project to implement improvements.
- Consulted on future enhancements, leveraging business process subject-matter expertise SME acquired through project life cycle, and provided end-user training.
- Key Span Energy: Supported two engagements as Project Lead to facilitate supply chain management, Internet Procurement, and PO processes via Oracle e-Business suite and Emporion integrated solution.
- Designed and mapped XML gateway, integrated with Emporion marketplace application, supporting outbound purchase order workflow across initiation, change, cancelation, and processing.
- Customized and configured Oracle Self Service Purchasing application to support Web-based item inquires, extraction of non-inventory items, and automation of purchase order creation.
- Department of Transportation DOT : Served as Technical and Functional Lead in DOT engagement to enable Internet Procurement through Oracle Self Service Purchasing SSP5 for multiple agencies.
- Prepared Oracle HRMS, Purchasing, GL, and Inventory modules for integration and designed new business processes and workflows for Internet procurement mapped legacy data to Oracle.
- Led test planning and script development and held responsibility for QA and go-live approval.
- Care First BC/BS: Corrected failures in Oracle Fixed Asset depreciation process and provided post-development process management.
Confidential
Application Consultant
- Led technical aspects of Oracle enterprise financial solution implementation and legacy data migration supporting 1700 business units. Key Achievements:
- Developed functional specs and technical designs for balance sheet / income statement reconciliation, AR, AP, and GL processing mapped legacy data to Oracle and wrote data conversion scripts.
- Contributed extensively to pre-implementation testing, solution enhancement planning, and user training.
