IT Project Manager, Chief Technology Organization Resume Charlotte - Hire IT People

SUMMARY

Experience wif enterprise related technology initiative projects
Lead project teams while ensuring compliance wif other regulatory obligations
Project responsibility requires responsibility for staff and budget.
Ability to analyze present - state, developing alternative future-state approaches and implementation
Ability to create a clear, coherent approach to guide TEMPeffective program/initiative setup, execution, and control
Familiar wif agile and waterfall project methodologies
PMP Certified and Certified Scaled Agilist

PROFESSIONAL EXPERIENCE

Confidential, Charlotte

IT Project Manager, Chief Technology Organization

Responsibilities:

Drives and participates in design, development and implementation of large and complex enterprise wide applications, using new technologies.
Performs project management responsibilities relating to information technology implementations, upgrades, conversion and recovery.
Responsible of direct and matrixed execution across all technology organizations as well as LOB Portfolio/Program Manager on teh business side for delivering teh program/projects.
Partners wif Program / Project Managers to create business requirements for technology solutions.
Manages to timelines and communicates project status

Confidential

Development Manager

Responsibilities:

Responsible for project schedule, capacity plans and equipment needed to ship teh game on time and wifin budget.
Maintain teh product backlog and release plan
Resolve impediments to team member s delivery commitments
Working understanding of JIRA, Hansoft & confluence
Develop, maintain and publish studio KPI’s that track project quality, delivery, and financial status and risks.
Responsible for production and maintenance of popular EA games on both Android and iOS.Also worked on newer platforms - WP8 & BB10
Handling and managing external vendor for outsourcing development work
Responsible for production of titles on Java / Brew Platforms

Confidential

Manager Operations

Responsibilities:

Has encouraged teh Section to minimize Service Failures by teh way of defining, measuring, analyzing, designing and verifying teh process
Has earned numerous accolades from teh Business Area and teh Senior Management in resolving Customer Complaints
Reduce Business Variations and take customer focused, data - driven decisions
Responsible for day-to day activities of Recruitment and Payroll Human Resources functions for Wealth and Financial Planning Managers in teh UK
Mentor for staff, keeping them motivated and focused while improving job satisfaction and retention
Prepared Operational Model and monthly MI pack for quick reference of teh performance

Confidential

Assistant Manager Operations

Responsibilities:

Functional areas of accountability include Customer Information and Data Security, improve Customer Service and customer retention, and manage customer expectations and costs
Increased response rate from teh delinquent customers at teh same time adhering to legal and regulatory requirements
Developed a highly qualified operations team. Won teh Best Team of teh month 3 times in a year
Being teh Process specialist of teh team, shared best practices and mentored 5 staff members of UK Credit Card department on daily operations
Has received teh “Top Gun” award for teh Top performer and outstanding contribution to teh team
Received teh “Award for Team of teh Quarter - Managing Growth