Program Manager Resume Profile
Profile:
- A senior technology professional with a highly successful track record of leading organizations in the public and private sector in strategic planning and execution of their corporate technology portfolios.
- Areas of Expertise:
- Executive management professional with demonstrated leadership, communication, planning and execution skills across all organizational levels from line of business clients to technical systems staff and to corporate leadership
- Effective in understanding business needs, building/mentoring technology organizations, and positioning them to solve business issues.
- As a seasoned professional the ability to develop trust and confidence and to integrate quickly and work effectively with staff.
- Proven ability to assist clients with strategic planning, achieving return on investment, defining technology capabilities, tactical program execution, portfolio, program and project management, service delivery, process and methodology, application development and production support, vendor relationships and contract management.
- Professional Experience: Confidential Project Manager
- Project manager, contracted by Accuity Inc., Chicago Ill and Veritas HHS, Denver Co to oversee the design, development and integration of Asset Verification Services for DHS benefit programs, including Medicaid.
- Confidential Program Manager / Business Application Modernization
- Retained by Executive Sponsors to assess and restructure non-performing portfolio of projects for a 50 million dollar reengineering of Department of State business applications
- Defined, developed and instituted program governance and leadership structure
- Established Program Management Office and supporting processes to control multiple concurrent projects
- Conducted Executive Committee, Program Management and Joint Project Status meetings
- Monitored weekly project progress, chaired change control, issue and risk committee meetings to ensure portfolio performance
- Delivered first Web production release ExpressSOS
Confidential
Project Manager
Managed project to optimize State procurement and tracking processes, develop system requirements and implementation of process and application enhancements
Confidential
Project Manager / Disease Management System Evaluation
Engaged as the project Manager to conduct program reviews and document the current business processes and applications, and propose strategic initiatives to accomplish department goals through reengineered business processes and business applications
Confidential
Project Manager / Lease and Property Management System Replacement
Managed divisional initiative to re-engineer business processes, selection of application solution, execution of software customization, implementation and transition to production
Confidential
Project Manager / E-Procurement Application Implementation
- Engaged as the project Manager responsible for the state wide E-Procurement - Application Selection and Implementation initiative.
- Established Project Management Office and guided the Executive Sponsors through the development of project concept, project charter and project plans.
- Teamed with DMB executives and business manager to develop the project governance structures, develop full project schedules, plans, budgets and project control mechanism and gain approval by a state wide represented Executive and Steering Committee.
- Managed Project Management Office, conducting status meetings, progress reporting and communications to maintain a state wide awareness of the project, its progress and insure its completion on schedule and within budget.
- Lead the state wide business process improvement sessions, with representation from approximately 22 agencies, in developing a common workflow model and process narratives to facilitate consensus and agreement to utilize the models for developing the to-be requirements.
- Conducted state wide surveys and interviews to explore technology and application models in use today, chaired vendor state suppliers session to develop as-is and to-be assessments and requirements for inclusion in the selection process.
- Development and execution of Request for Information, vendor presentations and issuance of Request for Proposal. Chaired Joint Evaluation and Selection Committee.
Confidential
Project Manager / SUW Independent Verification and Validation
Retained by the Deputy Director to evaluate the Sales Use and Withholding project concept and charter documents to ensure that they had followed the states' project management methodology and represented a valid and supportable systems and business architecture design recommendation.
Confidential
Program Manager / Michigan Timely Application System MI TAPS
Contracted to provide project management and leadership to a multi-agency initiative to improve the speed and user friendliness of state licensing and permitting for state citizens and businesses.
Confidential
Project Manager / Michigan Child Support and Enforcement System MiCSES
Selected by the Federal Administration for Children and Families and Michigan Department of Management and Budget to perform and independent audit of the 200 Million state systems development project
IV V focused on:
- Project Planning, Estimating, Risk Management, and Personnel
- Quality Assurance
- Configuration Management
- Requirements Management
- System Capacity
- Developed, after final Federal certification and acceptance a Web based MiCSES Systems Development and Management Life Cycle Methodology to support objective of obtaining CMMI level 3 compliance.
Confidential
Project Manager / Claims and Case Management System Implementation
Led team to document and design improved business processes and application requirements and issuance of an RFP. Established and managed Project Control Office responsible for overseeing selected vendor software customization and implementation.
Confidential
Project Manager / CEPI IV V / Application Design and Implementation
- Conducted IV V to evaluate the projects status and adherence to state SDLC
- Retained as project manager to oversee project completion
Confidential
Project Manager / Call Center Reengineering and Application Integration
Managed a team that conducted the business process reengineering as-is, and to-be session, and the development of an RFP to select a software product and systems integrator. Assisted with the JEC sessions, lead the contract negotiation and provided the post contract award quality control and assurance for the development and implementation project.
Confidential
Project Manager / RFP development for Departmental Strategic Plan
Manage development of a request for services to guide the department in their strategic plan development, RFP development, issuance, vendor selection and project quality assurance and control.
Confidential
Project Manager/ Payroll and Human Resources IV V / Business Process Re-engineering and Application Implementation
Conducted assessment of previously failed Payroll and H/R Project Implementations attempts, proposed project implementation approach and provided project management services for successful implementation.
Confidential
Program Manager
- Staffed and managed the city's year 2000 assessment and conversion project office.
- This extensive project, comprised of over 30 managers, developers and analyst, was instrumental in the city assessment of all its technology platforms compatibility with the year 2000 requirements.
- The project consisted of the evaluation, coding and testing of millions of lines of mainframe code, selection and implementation of server based application replacements, business process redesigns and migration to new system solutions, as well as the inventory and testing of stand-alone hardware and software used in the city's operations.
Confidential
Project Manager / Business Process Reengineering, Customization and Implementation of Payroll, and Human Resources applications
Lead the reengineering of the payroll and human resources departmental processes to leverage the utilization of a purchased software product. Based on the reengineering efforts managed the design, development, conversion and training of the implementation team and staff.
Confidential
Vice President - Chief Information Officer
Corporate officer for an industry leader in providing information products, applications and services for managing the cost and quality of healthcare
Reported to the president, responsible for providing direction and leadership in developing and implementing information technology initiatives. Managed staff responsible for software design, development, and integration into the market place, infrastructure services and data center/service bureau facilities.
Confidential
Chief Information Officer
- Information Technology team leader responsible for a multi-million dollar engineering and transformation effort with a major healthcare insurer. Chartered to lead the restructuring and re-engineering of the Information Services Department an ensure integration with the corporate planning function.
Confidential
Vice President-Chief Information Officer
- A Corporate Officer reporting to the president, with a staff of approximately 150 providing information technology services to 104 branches, mobile fleets and corporate offices. Lead the design, development and implementation of critical applications for financials, logistics and invoicing and image systems.
Confidential
Managing Associate
- Responsible for major systems development and integration projects and developing new practice clients
- A Project Director for a multi-million dollar engagement to ensure delivery of a Student Information System Enrollment Financial Aid for Michigan State University.
Confidential
Vice President
- A facilities management and outsourcing service firm in the financial industry, subsidiary of Security Bancorp, Inc. Now PNC
- Responsible for facilities management contract delivering full services to major banking entity.
