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Scrum Master Resume

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Troy, MI


  • Application Project Manager/Scrum Master and Business Liaison who can translate business requirements and deliver on - time projects that will improve and enhance an organization's business goals.
  • IT professional with 11+ years of Industry experience which includes telecom and manufacturing.
  • Around 5 years of Application & Infrastructure Project Management and Business Analysis, 1 year in Kanban and 1 year of Scrum Master experience
  • Experience of gathering and analyzing Business Requirements across multiple applications and technologies throughout SDLC and Agile Lifecycle.
  • Committed to efficient and accurate management of infrastructure systems in a fast-paced, deadline-driven environment.
  • Strong communication, project management and team management skills.
  • Understanding and implementation of PMI and Agile processes.
  • Strongproject management skills and experience in running small-medium, cross-enterprise initiatives leading both onshore and offshore teams.
  • Experience of working in agile projects as Scrum Master.
  • Active use of Agile methodologies and best practices for Application & Infrastructure projects with a focus on guiding the teams towards improving the delivery and quality of services.
  • High level Competency skills - IBM AIX, Solaris, Linux, Windows, Middleware, Siteminder, Server Failovers, SAN, Load Balancer ACE/Big F5, Databases, Service Now
  • Application skills - C++, Perl, MS SQL, Linux/Unix, ServiceNow; Project/Agile management tools - MS Project 2010, Sharepoint 2010, ServiceNow; Design methodologies - UML, Rational Rose, MS Visio 2010.
  • Experience in working in Global delivery model with team spread in different geographic locations.
  • Excellent leadership, communication, interpersonal, and relationship skills, highly collaborative with team members and client organizations.
  • Exposure to multiple software development life-cycles, agile methodologies, best practices and standards and scrum framework


  • IBM AIX 7.1
  • Solaris
  • Red Hat Linux 6.3
  • Windows 2012
  • Websphere 8.5
  • IHS 8.5
  • UDB 10.5
  • Siteminder R12.5
  • Load Balancer
  • Lotus Notes 8.0
  • MS Project 2010
  • MS Visio 2010
  • ServiceNow
  • Agile Methodologies


Confidential, Troy, MI

Scrum Master


  • Responsible for product development lifecycle of ServiceNow CMDB enhancements in Agile-Scrum fashion
  • Work with customers and product manager to prioritize and validate requirements.
  • Create of User Stories with Acceptance Criteria, Product Backlogs, Sprint Backlogs, Release Plans, Backlog Prioritization, as well as identifying key dependencies and risks
  • Coordinate the work efforts of 4 person team. Helping team complete tasks successfully and on-time and resolve obstacles encountered by team members.
  • Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
  • Remove team impediments on need basis to allow the team to deliver the sprint goals and deliverables.
  • Facilitate all Scrum events: Sprint Planning, Stand up meetings, Sprint reviews, Sprint Retrospectives, and other ad-hoc meetings on need basis

Environment: ServiceNow (Jakarta version), Scrum, MS Project 2013, MS Visio 2013

Confidential, Auburn hills, MI

Scrum Master/Project Manager


  • Evangelized the benefits of Kanban and Scrum to ensure its smooth adoption.
  • Migration of more than 20+ projects from Waterfall to Kanban and 3 projects from Waterfall to Scrum along with implementation of best practices at organization level.
  • Facilitated and assisted in the definition of project scope, including the creation of User Stories with Acceptance Criteria, Product Backlogs, Defect Backlogs, Release Plans, Backlog Prioritization, as well as identifying key dependencies and risks
  • Coached and supported other Scrum Masters with the Scrum Framework, communicating effectively, managing conflict amongst team members, identifying and removing impediments, and applying self-organization and shared leadership with the team
  • Supported the Agile teams in tracking Agile projects milestones and deliverables
  • Pro-actively identified changes in project scope and potential crises, and assist the project team to devise contingency plans
  • Facilitated all Scrum events: Sprint Planning, Stand up meetings, Sprint reviews, Sprint Retrospectives, and other ad-hoc meetings on need basis
  • Gathered & analyzed requirements from various application teams, evaluated infrastructure cost estimates in collaboration with various Solution Architects and Senior Level Managers, infrastructure solution implementation and delivery with service providers.
  • Responsible for the overall direction, planning, coordination and execution of all aspects related to the Application & Infrastructure (A&I) and Enterprise Architecture standards.
  • Coordinated, monitored & controlled activities through the entire release life cycle to ensure deliveries of concurrent multiple releases with agreed scope and timelines.
  • Lead A&I teams through the successful implementation of major upgrades & Data Center Migrations to enterprise wide applications effectively.
  • Lead every phase of the project delivery including architecture reviews, configuration plan reviews, systems integration, user acceptance testing, and project sign off.
  • Identified & initiated process improvements or value additions and discussion with the customer.
  • Guided and assisted development teams through FCA processes, standards and guidelines for all current-state and future-state projects.

Environment: IBM AIX 7.1, Solaris, Red Hat Linux 6.3, Windows 2012, Websphere 8.5, IHS 8.5, UDB 10.5, Siteminder R12.5, Load Balancer, Lotus Notes 8.0, MS Project 2010, MS Visio 2010, ServiceNow, Agile Methodologies


Project Leader


  • Responsible for code optimization by adopting & implementing high level C++ concepts thus increasing the code browsing functionality to 50% in comparison to the existing layout.
  • Lead the off-shore team (size of 4) in association with US COIN partner to deliver multiple enhancements within timelines and with quality product.
  • Proposed and designed backend database for the creation of log analysis and assisted the project team with the implementation of this activity and other troubleshooting purposes.
  • Collaborate with US COIN partner in exchanging enhanced speech dialects by continuously tuning the ASR engine using Dialogic utilities and MATLAB; provide testing results for further analysis.
  • Developed all test cases for end to end integration testing of the project, testing various permutations and combinations results & derive a statistical success ratio of 62% speech accuracy and 70% accuracy in getting on-time real data through Indian Railways website.
  • Communicate project status to project managers and senior management, as appropriate at regular intervals to assure timely understanding of risks, issues, and activities related to this project.
  • Developed various marketing and communication strategies to promote & broadcast to the masses within as well as outside the organization the newly instantiated system. Statistics provided an average 65% user satisfaction focusing on key parameters such as user-friendliness, voice recognition accuracy, information accuracy etc.

Environment: Dialogic 7.0, Windows 2007, SVN, MATLAB, MS SQL, Perl, MS Visual C++ 6.0, MS Office Suite


Project Leader / Designer


  • Responsible for overall design, implementation and testing of CDMA traffic channel for end to end Call Processing between mobile stations.
  • Worked extensively on Call Processing, exchange of CallP messaging, soft/hard handoffs and traffic channel message exchange to set up live calls from Mobile Station to Base Station.
  • Prototyped the socket programming functionality on Traffic Protocol Layer, created pseudo test cases to test receiver and transmission of heavy traffic data and encode/decode the messages over CDMA A3/A7 networks and NOIS protocol and reversely.
  • Investigated business case proposal with architects and managers for developing the Signaling Services Gateway (SSG) tool from cost and performance efficiency perspective; thereby executed project to replace Universal Signaling Protocol (USP) with cost savings of around $200K.
  • Led a project team (size of 10), facilitated them right through documentation of high and detailed level design, preparing the integration user test cases, implementation and coordinating with various integration teams to provide collaborative testing results for analysis.
  • Responsible for detailed design, coding and unit testing for the assigned module.
  • Designed and developed Operations & Administration logs for monitoring call success/failure ratios, responsible for generating status and call reports to present in front of business.
  • Responsible for generating design integration test cases and monitor/track their execution through Mercury Quality Centre 9.2 tool.
  • Responsible for arranging Code Inspection reviews, CR (Change Request) reviews to keep the team updated with the recent progress.
  • Ensure proper coordination between onsite and offshore teams.
  • Preparing & presenting project progress to Project Managers in monthly project progress review meeting
  • Supervise the resources on their work, conflict management, concerns.
  • Responsible for weekly status reporting, SLA adherence.
  • Coordinate the induction and training of newly assigned resources to the project.
  • Experience in Lifecycle tools, processes, configuration management, build and deployment.

Environment: Linux Red Hat 6.0, VxWorks, Solaris, UML, Rational Rose, Clarify, Clearcase, Mercury Quality Center 9.2, MS Office Suite, TCP/IP, SS7, FTP

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