SUMMARY PROFILE:

• Project / Program / QA / Test Manager develops and executes programs applying Six Sigma practices in waterfall and agile, rapid development environments. Provides business value through quality management (i.e., improved customer satisfaction, reduced customer churn, reduced cost of customer servicing, improved reputation and brand value). Management skills in maintaining budgets, schedule, priorities, and impacts.
• An articulate communicator, who builds teams from scratch or improves existing teams to develop the right capabilities, the right approaches/methods, and the right use of tools.
• A resourceful controller experienced in leading Testing Center of Excellence (TCOE) / Project Manager initiatives to maintain the organization’s high profits, despite increasing competition.
• An energetic and adaptable change manager, who establishes a reliable, secure, and high - performance environment.
• Defines the methodologies, creates acceptance and rejection criteria, and continuously juggles shifting priorities.
• Understands the complexities of outsourcing and offshoring of QA, using global and geographically dispersed teams. Partners with development team for successful blending of testing teams of in-house development and outsourced development in China and India.
• An experienced vendor and contract professional skilled at managing stake holders as well as stake holder expectations

TECHNOLOGY SKILLS:

Software Testing: White box, Black Box, End 2 End, Chain Testing, UAT Testing, Interface testing

Device Testing: Set top boxes, cable modems, VIOP modems, Cell Phones

FAT Testing: Functional acceptance Testing, Data Migration

Software Applications: Billing, Credit Card Processing, Logistics, Point of Sale, CRM, Business Intelligence (BI), Rating (Telecom specific), JIRA, Quality Center, HP ALM, Mantis, LoadRunner, Ralley (Agile)

PROFESSIONAL EXPERIENCE:

Confidential

QA Project manager

Responsibilities:

• Performing QA Project Management for the AppV upgrade to prepare KP to move to Windows 10. Tools used; Ralley, SharePoint.
• The Microsoft Virtualization platform was used. The current version did not support Win10.
• AppV OS target restricted app project
• This project faced planning challenges which were corrected
• Project was completed with internal resources
• AppV 4.6 to 5.1 Upgrade
• This project is currently completed.

Confidential

IT Project Manager

Responsibilities:

• Managed the WDRS project which was a software package designed to track reportable disease conditions.
• Drove six infrastructure projects to a successful completion.
• Due to excellent performance was assigned to the critical Disaster Recovery initiative.
• JIRA, MS project, TFS.

Confidential

Programme Manager (QA/TCoE)

Responsibilities:

• Improved and managed the onsite and offsite test and release teams involved in the build of a new system stack.
• Stack includes fulfillment, assurance, billing, OSS, BSS, as well as the introduction of new mobile services.
• This included all SI work with legacy databases.
• Additional duties involve assisting the client with the introduction of QA best practices within the in-house organization as well as tooling and automating the test process (HP ALM, ATA, Conformiq).

Tools: used: JIRA, HP ALM, Mantis, MS Project, LoadRunner, QA.

Confidential

Network Evaluation Program Manager

Responsibilities:

• Performed financial due diligence during América Móvil’s purchase of KPN, the leading telecom and ICT service provider in the Netherlands.
• Selected for expertise in telecom architectures/infrastructures.
• Managed team that conducted a network assessment, offering advice as to the quality of and potential risks with the NL mobile network.

Tools: used: HP ALM, Network testing tools.

Confidential

Program Manager

Responsibilities:

• Drove a Testing Center of Excellence (TCoE) initiative to keep the offshore ratio on all work as highly profitable as possible, and to take advantage of new opportunities in the Telecom sector. Adhered to consistent compliance to recognized (TMAP, ISTQB) practices and rigorous software testing standards.
• JIRA, Bugzilla, HP ALM, QA, LoadRunner.
• Pursued an “up or out” policy with employees to keep only the highest quality people working.
• Increased profits 15% for account, and improved offshore India team productivity by 8% through use of inter-team competitions. Introduced TCoE best practices in reporting strategies, agile methodologies to improve responsiveness, and offshore efficiency improvements.
• Created new client capabilities by enabling first-time, comparative analysis by senior management.
• Served as Wave 0 Manager (Huawei) for MVNO services in initial release of a BSS system for KPN Belgium (base). Managed offshore teams (India, China) and 6 onshore resources, plus 3rd parties for both software and hardware testing of OSS and BSS systems. Built team capabilities in user acceptance testing (UAT) and best practices by verifying, on the front end, that requirements were useful as acceptance criteria.
• Recruited staff out of Confidential India to build an experienced telephony team for potential expansion of a product line as part of a full MVNO by Liberty Global, the world’s largest international cable company.
• Met offshore percentage objectives.

Confidential

Program/Project Manager

Responsibilities:

• Transitioned to role as an HP consultant, efficiently assuming dual roles by applying well-demonstrated, team building skills and using interchangeable resources across the company.
• HP ALM, JIRA, QA. Lead QA/Test vendor definition and selection including contractual Master Test Plan creation.
• Managed a hybrid team of 19 test, design, release, and ops professionals for interface changes for a new CRM/Billing/PoS/Webshop platform built with new partner in Huawei (China). Full budgetary responsibility for a project delivered “on time.”
• Project manager and liaison with upper management (CIO), delivering releases within specifications.
• As Stream Manager, managed Capgemini relationship from a delivery perspective, ensuring total throughput of postpaid platform for the Telfort customer.
• Lead Database migration QA testing for transition to new B\OSS software stack

Manager, Test Management

Confidential

Responsibilities:

• Led an 8-member, Huawei team in postpaid introduction, with budget and reporting responsibility.
• Created a capable 13-member testing team from scratch to replace a group of costly and inefficient freelancers. Grew team competencies in testing and QA for consistent compliance to recognized (TMAP, ISTQB) practices. Introduced to and implemented SOX compliance for Test and Development.
• Reduced test/QA costs by 50%, and forced implementation of these best practices by a 3rd-party development company (Capgemini India).
• Applied strengths in organizing Chain/End-2-End Testing to test hardware and software integration across the Telecom landscape, via both white-box testing and black-box testing.