SUMMARY

• Senior Program Manager with 20+ years of experience delivering complex technology projects for consultancies, digital agencies and businesses.
• Provides leadership in client management and program delivery, technology and organizational management including product management and strategy
• Project management, business analysis, technology, resource and processes management, management of change, and risk management.
• Web CMS, e - commerce, CRM, RIA, Mobile apps, software development, SEO, internet marketing.
• Agile and Waterfall project management
• Project scoping, planning and business analysis
• Change management and adoption
• Resource and communication management
• Program financial management
• Risk Management
• Client management
• Vendor Management
• Onshore/Offshore
• Technology systems and IT infrastructure expertise
• Technology evaluation and matching

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Program Manager

Responsibilities:

• Conducted requirement sessions with stakeholders and team leads
• Managed software release planning including features budget, timeline, resource and quality requirements
• Managed software development through Agile/Scrum methodology
• Conducted sprint/release reviews for business stakeholders
• Managed quality control and change control process
• Monitored cost, timeline, resource and quality and maintained project documentation

Confidential, Chicago, IL

Project Manager - Consultant

Responsibilities:

• Work with agency team to create business requirements for the new features and functionalities
• Conduct project planning with technology partner
• Create project documentation - project plan, budget, communication and risk plan
• Setup agile project management process

Confidential, Madison, WI

Project Manager/Business Analyst - Consultant

Responsibilities:

• Work with Business stakeholders to define scope and business requirements
• Work on Gap analysis and process flows
• Lead daily sprint meetings and weekly client status meetings
• Manage project scope & change request process, resource allocation, risk and procurement
• Manage project documentation - project plan, budget, communication plan, status reports, risk registers, burndown charts
• Design and implement workflows
• Lead implementation, training and adoption
• Work with clients and management on scope of product releases
• Work on development of user stories and sprint planning
• Lead daily sprint meetings and sprint retrospective meetings
• Manage project financial lifecycle
• Oversee product testing
• Maintain project plan, risk plan, status reports, burndown charts

Confidential, San Francisco, CA

Project Manager - Consultant

Responsibilities:

• Partner with VP of Accounts & Strategy in client management and communication
• Work on project scoping and collaborate on functional specifications and user stories
• Lead project teams and perform management of tasks, schedule, deliverables, and quality
• Create and monitor project plans, and status reports
• Manage project scope & change request process, resource allocation, risk and procurement
• Assist in managing project financial lifecycle by providing project financial projections, and status
• Collaborate on product roadmap based on customer needs, revenue opportunities, technology capabilities, and implementation feasibility
• Conduct Gap analysis and create process flows and workflows
• Lead change management and adoption
• Collaborate on sprint planning
• Maintain project documentation and perform status reporting, budget and resource planning
• Lead daily sprint, sprint review and client review meetings

Confidential, Chicago, IL

Manager, Program Management

Responsibilities:

• Partner with account team on RFPs, strategy, project scoping, pricing estimates, contract negotiations, and budget estimates
• Manage program scope & change request process, schedule, cost, quality, resource allocation, communications, risk, and procurement
• Manage and motivate team members of all disciplines in completing their project objectives
• Collaborate with clients, account management, creative and design teams on strategy and digital program development, based on client’s objectives, schedule and budget
• Collaborate with account management teams on proposal development
• Lead client communication, review sessions and status meetings
• Communicate status, milestones, risks and dependencies
• Create and monitor project plans, work-breakdown structure, task lists, risk registers and status reports
• Manage scope change process
• Assist in development of creative briefs, annotated wireframes and functional specifications for website and online ad development programs
• Lead design and development teams through development life cycle: creative concepting, information architecture, strategy, design, usability testing, development, testing and deployment
• Manage project financial lifecycle, including estimates, status reporting, revenue forecasts, and invoicing
• Source and manage technology partners
• Participate in discovery sessions with clients to gather requirements and define project objectives
• Collaborate with account management teams on proposal development
• Collaborate with interactive and technical teams on functionality solutions to meet project goals & objectives, client schedule and budget requirements
• Create and update functional specifications, project plans, work-breakdown structure, task lists, risk registers, status reports, estimates, revenue forecasts, and invoicing
• Manage internal creative, technical and content teams throughout the project life-cycle to ensure on-time, on budget delivery
• Lead testing and QA efforts to ensure solutions are meeting client requirements
• Communicate progress to clients through status meetings and review sessions

Confidential, IL

VP, Director of Digital Strategy

Responsibilities:

• Partner with company leadership to revamp product/service offerings for clients, technology platforms, business technology systems, people resources and operations.
• Recruit and manage technology team
• Implement process, change management, drive adoption, training programs
• Manage, recruit and department and program financials
• Source and manage technology partners and service providers
• Develop and present client proposals
• Lead a multitude of projects through full life-cycle, including requirements gathering, planning, development, testing and deployment.
• Work with clients on custom change management, adoption and training programs.
• Responsible for project documentation, management of budget and resources and client communication
• Aid in new business development through presentations and proposals
• Lead a team of project resources through project lifecycle: scoping, planning and deployment
• Responsible for budget, schedule, client communication and project documentation

TECHNICAL SKILLS

• Agile, Agile with SCRUM, Waterfall
• Hybris, Sitecore, Sharepoint, Ektron, Joomla, Wordpress, Drupal, Salesforce
• SEO, Google Analytics, Google Webmaster Tools
• MS Office, MS Project, MS Visio, Axure, Adobe InDesign
• IT Infrastructure