Senior Program Manager Resume
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Chicago, IL
SUMMARY
- Senior Program Manager with 20+ years of experience delivering complex technology projects for consultancies, digital agencies and businesses.
- Provides leadership in client management and program delivery, technology and organizational management including product management and strategy
- Project management, business analysis, technology, resource and processes management, management of change, and risk management.
- Web CMS, e - commerce, CRM, RIA, Mobile apps, software development, SEO, internet marketing.
- Agile and Waterfall project management
- Project scoping, planning and business analysis
- Change management and adoption
- Resource and communication management
- Program financial management
- Risk Management
- Client management
- Vendor Management
- Onshore/Offshore
- Technology systems and IT infrastructure expertise
- Technology evaluation and matching
PROFESSIONAL EXPERIENCE
Confidential, Chicago, IL
Senior Program Manager
Responsibilities:
- Conducted requirement sessions with stakeholders and team leads
- Managed software release planning including features budget, timeline, resource and quality requirements
- Managed software development through Agile/Scrum methodology
- Conducted sprint/release reviews for business stakeholders
- Managed quality control and change control process
- Monitored cost, timeline, resource and quality and maintained project documentation
Confidential, Chicago, IL
Project Manager - Consultant
Responsibilities:
- Work with agency team to create business requirements for the new features and functionalities
- Conduct project planning with technology partner
- Create project documentation - project plan, budget, communication and risk plan
- Setup agile project management process
Confidential, Madison, WI
Project Manager/Business Analyst - Consultant
Responsibilities:
- Work with Business stakeholders to define scope and business requirements
- Work on Gap analysis and process flows
- Lead daily sprint meetings and weekly client status meetings
- Manage project scope & change request process, resource allocation, risk and procurement
- Manage project documentation - project plan, budget, communication plan, status reports, risk registers, burndown charts
- Design and implement workflows
- Lead implementation, training and adoption
- Work with clients and management on scope of product releases
- Work on development of user stories and sprint planning
- Lead daily sprint meetings and sprint retrospective meetings
- Manage project financial lifecycle
- Oversee product testing
- Maintain project plan, risk plan, status reports, burndown charts
Confidential, San Francisco, CA
Project Manager - Consultant
Responsibilities:
- Partner with VP of Accounts & Strategy in client management and communication
- Work on project scoping and collaborate on functional specifications and user stories
- Lead project teams and perform management of tasks, schedule, deliverables, and quality
- Create and monitor project plans, and status reports
- Manage project scope & change request process, resource allocation, risk and procurement
- Assist in managing project financial lifecycle by providing project financial projections, and status
- Collaborate on product roadmap based on customer needs, revenue opportunities, technology capabilities, and implementation feasibility
- Conduct Gap analysis and create process flows and workflows
- Lead change management and adoption
- Collaborate on sprint planning
- Maintain project documentation and perform status reporting, budget and resource planning
- Lead daily sprint, sprint review and client review meetings
Confidential, Chicago, IL
Manager, Program Management
Responsibilities:
- Partner with account team on RFPs, strategy, project scoping, pricing estimates, contract negotiations, and budget estimates
- Manage program scope & change request process, schedule, cost, quality, resource allocation, communications, risk, and procurement
- Manage and motivate team members of all disciplines in completing their project objectives
- Collaborate with clients, account management, creative and design teams on strategy and digital program development, based on client’s objectives, schedule and budget
- Collaborate with account management teams on proposal development
- Lead client communication, review sessions and status meetings
- Communicate status, milestones, risks and dependencies
- Create and monitor project plans, work-breakdown structure, task lists, risk registers and status reports
- Manage scope change process
- Assist in development of creative briefs, annotated wireframes and functional specifications for website and online ad development programs
- Lead design and development teams through development life cycle: creative concepting, information architecture, strategy, design, usability testing, development, testing and deployment
- Manage project financial lifecycle, including estimates, status reporting, revenue forecasts, and invoicing
- Source and manage technology partners
- Participate in discovery sessions with clients to gather requirements and define project objectives
- Collaborate with account management teams on proposal development
- Collaborate with interactive and technical teams on functionality solutions to meet project goals & objectives, client schedule and budget requirements
- Create and update functional specifications, project plans, work-breakdown structure, task lists, risk registers, status reports, estimates, revenue forecasts, and invoicing
- Manage internal creative, technical and content teams throughout the project life-cycle to ensure on-time, on budget delivery
- Lead testing and QA efforts to ensure solutions are meeting client requirements
- Communicate progress to clients through status meetings and review sessions
Confidential, IL
VP, Director of Digital Strategy
Responsibilities:
- Partner with company leadership to revamp product/service offerings for clients, technology platforms, business technology systems, people resources and operations.
- Recruit and manage technology team
- Implement process, change management, drive adoption, training programs
- Manage, recruit and department and program financials
- Source and manage technology partners and service providers
- Develop and present client proposals
- Lead a multitude of projects through full life-cycle, including requirements gathering, planning, development, testing and deployment.
- Work with clients on custom change management, adoption and training programs.
- Responsible for project documentation, management of budget and resources and client communication
- Aid in new business development through presentations and proposals
- Lead a team of project resources through project lifecycle: scoping, planning and deployment
- Responsible for budget, schedule, client communication and project documentation
TECHNICAL SKILLS
- Agile, Agile with SCRUM, Waterfall
- Hybris, Sitecore, Sharepoint, Ektron, Joomla, Wordpress, Drupal, Salesforce
- SEO, Google Analytics, Google Webmaster Tools
- MS Office, MS Project, MS Visio, Axure, Adobe InDesign
- IT Infrastructure