SUMMARY

• 17+ years of rich experience in ITES industry that includes Managing clients, portfolio\engagements, project team, delivering Projects and Products in a diverse range of technologies.
• Significant exposure of working in an international delivery environment with expertise in handling cross functional and technology stacks projects and products.
• Extensive experience in Agile/Iterative/Waterfall Project Management with in depth knowledge and understanding of application development, business process analysis, design, UI/UX, customer insights, reporting, database, architecture, domain & technology.
• Successfully set up 10+ Call Centres and BPOs at various locations in India.
• Coach and lead the executives at Call Centres/BPOs for better performance and quality
• Leading Scrum Master Center of Practice Communications
• Evangelist of agile, scrum & Kanban principles and methodology
• Facilitated Agile Adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Developed proactive escalation process to leadership resulting in early delivery of customer issue solution.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
• Prepared and rolled out a well - defined Knowledge/Project Transition Process
• Led IT Development and Project Management Audit Process.

TECHNICAL SKILLS

Product & Team Collaboration Tools: JIRA, VSTS, MS Project, Confluence, Slack, Microsoft Teams, MS Office Suite, SharePoint 2013, MS TFS, MS Visio, Invision, OneNote, HP Quality Center, Test director, PPM Demand

SDLC: Agile Methodology using Scrum and Kanban, Test Driven Methodology, Iterative & Waterfall

Mobile Solutions & Tools: Native, Web based and hybrid apps for Apple, Android and Windows devices, Xamarin (Core, iOS, Android & Windows), Jenkins, AppCenter, Stash and InTune, SSO, MAM Integration

Web Solutions: ASP .NET Web API, ADO .NET, MVC, HTML5, WCF

API Integration: SAP HANA, APIGEE, Azure AD, Web/Mobile APIsDatabase SQL Server, Data Scripts, Data Porting and Modelling

Digital Analytics Tools: Adobe Analytics Site Catalyst/Omniture, Web Trends

ETL & Reporting Tools: Microsoft BI toolkit (SSIS, SSRS, SSAS), Seagate Crystal Report

Call Tracking System: Service Now, Unicenter Service Desk, Remedy, Vantive

PROFESSIONAL EXPERIENCE

Confidential, Nashville TN

Technical Project Manager

Responsibilities:

• Guides the strategic direction, operations, and maintenance for assigned projects.
• Leads and oversees all software development projects for a product portfolio.
• Manages all design, development and QA aspects of the Agile SDLC for multiple projects.
• Directs, evaluates and monitors the progress of projects and facilitates discussions with various departments around business objectives, functionality, architecture, and product development.
• Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.
• Performs a combination of professional and management duties over work staff. Serve internal and external clients
• Oversee product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
• Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.
• Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
• Work with Business System Analysts and Solution Architects to develop high level understanding of scope and feasibility of technical solutions.
• Guides the strategic direction, operations, and maintenance for assigned products or applications. Leads and oversees all software development projects for a product portfolio.
• Monitors and prepare development product work plans, budget, and schedules.
• Directly manage the budget and project timeline. Also, engage leadership in the budgeting and planning process and provide leadership with status updates and potential issues.
• Oversees and conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future.
• Seek ways to reduce application related costs and increase efficiencies of applications in production.
• Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
• Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.
• Work with channel and business leadership to develop a strategy for execution of product roadmaps.
• Leads the design, development and delivery aspects of a product(s). Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions.
• Lead all development aspects of SDLC for our projects in partnership with PMO.
• Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.
• Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
• Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort.
• Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions.
• Develop project documentation in collaboration with PMO—e.g., project initiation documentation, budget, project plan, and resource plan.
• Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
• Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
• Monitor progress and status of deliverables.
• Ensure proper functioning of the Products / Applications and recommend upgrades as necessary.
• Review projects for completeness of thought and consistency of approach and interface.
• Own product releases and provide status to clients and ITS leadership; escalate issues proactively.
• Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
• Communicate development and production status and issues to management and stakeholders.
• Organize and manage multiple product development teams
• Partner with PMO to prepare overall project schedule, milestones, tasks, and estimates.
• Participate in technology/solution decisions with architecture and product teams for projects.
• Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
• Partner with Business System Analysts (BSA) to analyse business and functional requirements which have a impact on business applications.
• Work with offshore Technical Delivery Manager to optimize the mix of the development resources.
• Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design.
• Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed
• Motivate and lead project delivery teams and instil a mind-set of continuous process improvement.
• Recruit, coach, counsel and retain the team along with performance management responsibility.
• Manage daily progress and status of deliverables on projects.
• Manage both internal teams and offshore team’s project delivery, plans, and ensure proper staffing.
• Ensure that all project resources are focused on the effort they are aligned to.
• Closely monitor workload of all employees and offshore vendor resources assigned to project.
• Promote effective teamwork and spirit of partnership.

Confidential

Development Manager/ Application Manager

Responsibilities:

• Build, coach, mentor, counsel and Lead cross-functional teams to meet the projects requirements.
• Guiding team members at all stages of the project from initiation through final delivery and post-delivery support.
• Defining resource criteria, conducting interviews for the open requirements and conducting performance appraisal reviews to the team and deciding upon rating/promotions.
• Review Technical and functional documentations
• Involved in Client discussions on requirement gathering, requirement changes, etc.
• Skilled at assessing client needs, working in a group, suggesting ideas that enhance efficiency and maximize performance, implementing cutting-edge technology solutions, and supporting end users.
• Good Business and System Analysis skills to understand the requirements and design application to satisfy customers.
• Worked with Application Developers to design databases, Schema and tables to support Development activities like Designing, architecting and leading development for new in house applications.
• Involved in entire lifecycle of the project from requirement gathering to development and installation of the project.
• Worked closely with delivery team in leading, directing, and reviewing all activities associated with delivering products.
• Mentor resources to discuss their professional development
• Involved in the job interview and recruitment process.
• Resource and Task Management for day to day project works.
• Involved with the PMO in assisting with the project management process to ensuring the reduction of delivery costs
• Documented the requirements and the solutions for all Change Requests submitted by the business.
• Review existing environment, recommended and implemented required measure to improve the performance for existing environment.
• Managing various projects simultaneously
• Created and managed the project plan, schedule and the deliverables based on the bench marks set in the project plan while utilizing agile project management techniques.
• Interact with Business and consolidating the business requirements into technical requirement and Help implementing them for new Applications.
• Worked as a Subject Matter Expert on the different Applications and the various areas across multiple products.
• Experienced in managing offshore team to bridge the efforts between onshore and offshore
• Monitor and update regular activities as a Scrum Master in the Agile Scrum environment.
• Participate in Gap Analysis between information requirements and vendor purchased package solutions to ensure integration of in-house developed
• Analysed data sources and assess their ability to satisfyrequirements
• Reconciled relationships between various sources of data. Standardized processes for collecting data fromvarious sources and for loadinginformation to the Enterprise Metadata Repository.
• Define and lead feature requirements (Epics & stories or FRD, UML, Use cases, workflows, wireframes); manage scope of release/product backlogs; act as product owner in Scrums

Confidential

Technical Lead/ Assistant Manager

Responsibilities:

• Understanding Functional Specification.
• Providing solutions and preparing Design specification document.
• Preparing Technical Design specification document.
• Involved in gathering the requirements from Client
• Involved in Estimations, WBS, Task allocation & Project Scheduling
• Responsible for mentoring team member and conduct technical session weekly
• Perform code review, and performance review
• Design and development of SSRS Reports
• In depth knowledge of database design and file organization structure
• Experience in Performance Tuning, Query Optimization, Client/Server Connectivity, Database consistency
• Administer, maintain, develop and recommend policies and procedures for ensuring the security and integrity of the databases
• Experience in Database Backup, Recovery and Disaster Recovery procedures
• Writing SQL queries to test data integration and performed Database Testing for the Application
• Developed Logical Data Models and generating Physical Data Models from the based on the data requirements gathered.
• Maintain documentation of data models, including relationships, constraints and metadata
• Involved in Acceptance Testing, checking integrity and consistency of data received and generated reports.
• Developed Data Dictionary, which created easy access for future references
• Involved in the Requirement Analysis & Specification, Systems analysis & specification, data modeling, business process design, systems design, database design and documentation.
• Created reports out of the database by writing SQL Queries

Confidential

Technical Lead/ Assistant Manager

Responsibilities:

• Design, develop, and implement solutions for complex projects
• Extracting and transforming data using DTS/SSIS Import/Export Data, Bulk Insert, BCP and DTS/SSIS Packages
• Support, maintain and document software functionality
• Manages the entire Boots Account (Boots UK Limited, is a pharmacy chain in the United Kingdom and Ireland, with outlets in most high streets, shopping centers and airport terminals)

Confidential

Software Developer/ Integration Engineer

Responsibilities:

• Understand requirements, designing, coding and bug fixing
• Unit testing and system testing of modules that have been developed
• Work with senior programmers, support staff to plan program code enhancements and changes.
• Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
• Development of modules.
• Test Plans & Implementation Procedures