Technical Project Manager Resume
Nashville, TN
SUMMARY
- 17+ years of rich experience in ITES industry that includes Managing clients, portfolio\engagements, project team, delivering Projects and Products in a diverse range of technologies.
- Significant exposure of working in an international delivery environment with expertise in handling cross functional and technology stacks projects and products.
- Extensive experience in Agile/Iterative/Waterfall Project Management with in depth knowledge and understanding of application development, business process analysis, design, UI/UX, customer insights, reporting, database, architecture, domain & technology.
- Successfully set up 10+ Call Centres and BPOs at various locations in India.
- Coach and lead the executives at Call Centres/BPOs for better performance and quality
- Leading Scrum Master Center of Practice Communications
- Evangelist of agile, scrum & Kanban principles and methodology
- Facilitated Agile Adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
- Developed proactive escalation process to leadership resulting in early delivery of customer issue solution.
- Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
- Prepared and rolled out a well - defined Knowledge/Project Transition Process
- Led IT Development and Project Management Audit Process.
TECHNICAL SKILLS
Product & Team Collaboration Tools: JIRA, VSTS, MS Project, Confluence, Slack, Microsoft Teams, MS Office Suite, SharePoint 2013, MS TFS, MS Visio, Invision, OneNote, HP Quality Center, Test director, PPM Demand
SDLC: Agile Methodology using Scrum and Kanban, Test Driven Methodology, Iterative & Waterfall
Mobile Solutions & Tools: Native, Web based and hybrid apps for Apple, Android and Windows devices, Xamarin (Core, iOS, Android & Windows), Jenkins, AppCenter, Stash and InTune, SSO, MAM Integration
Web Solutions: ASP .NET Web API, ADO .NET, MVC, HTML5, WCF
API Integration: SAP HANA, APIGEE, Azure AD, Web/Mobile APIsDatabase SQL Server, Data Scripts, Data Porting and Modelling
Digital Analytics Tools: Adobe Analytics Site Catalyst/Omniture, Web Trends
ETL & Reporting Tools: Microsoft BI toolkit (SSIS, SSRS, SSAS), Seagate Crystal Report
Call Tracking System: Service Now, Unicenter Service Desk, Remedy, Vantive
PROFESSIONAL EXPERIENCE
Confidential, Nashville TN
Technical Project Manager
Responsibilities:
- Guides the strategic direction, operations, and maintenance for assigned projects.
- Leads and oversees all software development projects for a product portfolio.
- Manages all design, development and QA aspects of the Agile SDLC for multiple projects.
- Directs, evaluates and monitors the progress of projects and facilitates discussions with various departments around business objectives, functionality, architecture, and product development.
- Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.
- Performs a combination of professional and management duties over work staff. Serve internal and external clients
- Oversee product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
- Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.
- Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
- Work with Business System Analysts and Solution Architects to develop high level understanding of scope and feasibility of technical solutions.
- Guides the strategic direction, operations, and maintenance for assigned products or applications. Leads and oversees all software development projects for a product portfolio.
- Monitors and prepare development product work plans, budget, and schedules.
- Directly manage the budget and project timeline. Also, engage leadership in the budgeting and planning process and provide leadership with status updates and potential issues.
- Oversees and conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future.
- Seek ways to reduce application related costs and increase efficiencies of applications in production.
- Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
- Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.
- Work with channel and business leadership to develop a strategy for execution of product roadmaps.
- Leads the design, development and delivery aspects of a product(s). Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions.
- Lead all development aspects of SDLC for our projects in partnership with PMO.
- Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.
- Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
- Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort.
- Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions.
- Develop project documentation in collaboration with PMO—e.g., project initiation documentation, budget, project plan, and resource plan.
- Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
- Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
- Monitor progress and status of deliverables.
- Ensure proper functioning of the Products / Applications and recommend upgrades as necessary.
- Review projects for completeness of thought and consistency of approach and interface.
- Own product releases and provide status to clients and ITS leadership; escalate issues proactively.
- Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
- Communicate development and production status and issues to management and stakeholders.
- Organize and manage multiple product development teams
- Partner with PMO to prepare overall project schedule, milestones, tasks, and estimates.
- Participate in technology/solution decisions with architecture and product teams for projects.
- Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
- Partner with Business System Analysts (BSA) to analyse business and functional requirements which have a impact on business applications.
- Work with offshore Technical Delivery Manager to optimize the mix of the development resources.
- Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design.
- Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed
- Motivate and lead project delivery teams and instil a mind-set of continuous process improvement.
- Recruit, coach, counsel and retain the team along with performance management responsibility.
- Manage daily progress and status of deliverables on projects.
- Manage both internal teams and offshore team’s project delivery, plans, and ensure proper staffing.
- Ensure that all project resources are focused on the effort they are aligned to.
- Closely monitor workload of all employees and offshore vendor resources assigned to project.
- Promote effective teamwork and spirit of partnership.
Confidential
Development Manager/ Application Manager
Responsibilities:
- Build, coach, mentor, counsel and Lead cross-functional teams to meet the projects requirements.
- Guiding team members at all stages of the project from initiation through final delivery and post-delivery support.
- Defining resource criteria, conducting interviews for the open requirements and conducting performance appraisal reviews to the team and deciding upon rating/promotions.
- Review Technical and functional documentations
- Involved in Client discussions on requirement gathering, requirement changes, etc.
- Skilled at assessing client needs, working in a group, suggesting ideas that enhance efficiency and maximize performance, implementing cutting-edge technology solutions, and supporting end users.
- Good Business and System Analysis skills to understand the requirements and design application to satisfy customers.
- Worked with Application Developers to design databases, Schema and tables to support Development activities like Designing, architecting and leading development for new in house applications.
- Involved in entire lifecycle of the project from requirement gathering to development and installation of the project.
- Worked closely with delivery team in leading, directing, and reviewing all activities associated with delivering products.
- Mentor resources to discuss their professional development
- Involved in the job interview and recruitment process.
- Resource and Task Management for day to day project works.
- Involved with the PMO in assisting with the project management process to ensuring the reduction of delivery costs
- Documented the requirements and the solutions for all Change Requests submitted by the business.
- Review existing environment, recommended and implemented required measure to improve the performance for existing environment.
- Managing various projects simultaneously
- Created and managed the project plan, schedule and the deliverables based on the bench marks set in the project plan while utilizing agile project management techniques.
- Interact with Business and consolidating the business requirements into technical requirement and Help implementing them for new Applications.
- Worked as a Subject Matter Expert on the different Applications and the various areas across multiple products.
- Experienced in managing offshore team to bridge the efforts between onshore and offshore
- Monitor and update regular activities as a Scrum Master in the Agile Scrum environment.
- Participate in Gap Analysis between information requirements and vendor purchased package solutions to ensure integration of in-house developed
- Analysed data sources and assess their ability to satisfyrequirements
- Reconciled relationships between various sources of data. Standardized processes for collecting data fromvarious sources and for loadinginformation to the Enterprise Metadata Repository.
- Define and lead feature requirements (Epics & stories or FRD, UML, Use cases, workflows, wireframes); manage scope of release/product backlogs; act as product owner in Scrums
Confidential
Technical Lead/ Assistant Manager
Responsibilities:
- Understanding Functional Specification.
- Providing solutions and preparing Design specification document.
- Preparing Technical Design specification document.
- Involved in gathering the requirements from Client
- Involved in Estimations, WBS, Task allocation & Project Scheduling
- Responsible for mentoring team member and conduct technical session weekly
- Perform code review, and performance review
- Design and development of SSRS Reports
- In depth knowledge of database design and file organization structure
- Experience in Performance Tuning, Query Optimization, Client/Server Connectivity, Database consistency
- Administer, maintain, develop and recommend policies and procedures for ensuring the security and integrity of the databases
- Experience in Database Backup, Recovery and Disaster Recovery procedures
- Writing SQL queries to test data integration and performed Database Testing for the Application
- Developed Logical Data Models and generating Physical Data Models from the based on the data requirements gathered.
- Maintain documentation of data models, including relationships, constraints and metadata
- Involved in Acceptance Testing, checking integrity and consistency of data received and generated reports.
- Developed Data Dictionary, which created easy access for future references
- Involved in the Requirement Analysis & Specification, Systems analysis & specification, data modeling, business process design, systems design, database design and documentation.
- Created reports out of the database by writing SQL Queries
Confidential
Technical Lead/ Assistant Manager
Responsibilities:
- Design, develop, and implement solutions for complex projects
- Extracting and transforming data using DTS/SSIS Import/Export Data, Bulk Insert, BCP and DTS/SSIS Packages
- Support, maintain and document software functionality
- Manages the entire Boots Account (Boots UK Limited, is a pharmacy chain in the United Kingdom and Ireland, with outlets in most high streets, shopping centers and airport terminals)
Confidential
Software Developer/ Integration Engineer
Responsibilities:
- Understand requirements, designing, coding and bug fixing
- Unit testing and system testing of modules that have been developed
- Work with senior programmers, support staff to plan program code enhancements and changes.
- Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
- Development of modules.
- Test Plans & Implementation Procedures