We provide IT Staff Augmentation Services!

Technical Project Manager Resume

5.00/5 (Submit Your Rating)

Nashville, TN


  • 17+ years of rich experience in ITES industry that includes Managing clients, portfolio\engagements, project team, delivering Projects and Products in a diverse range of technologies.
  • Significant exposure of working in an international delivery environment with expertise in handling cross functional and technology stacks projects and products.
  • Extensive experience in Agile/Iterative/Waterfall Project Management with in depth knowledge and understanding of application development, business process analysis, design, UI/UX, customer insights, reporting, database, architecture, domain & technology.
  • Successfully set up 10+ Call Centres and BPOs at various locations in India.
  • Coach and lead the executives at Call Centres/BPOs for better performance and quality
  • Leading Scrum Master Center of Practice Communications
  • Evangelist of agile, scrum & Kanban principles and methodology
  • Facilitated Agile Adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
  • Developed proactive escalation process to leadership resulting in early delivery of customer issue solution.
  • Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
  • Prepared and rolled out a well - defined Knowledge/Project Transition Process
  • Led IT Development and Project Management Audit Process.


Product & Team Collaboration Tools: JIRA, VSTS, MS Project, Confluence, Slack, Microsoft Teams, MS Office Suite, SharePoint 2013, MS TFS, MS Visio, Invision, OneNote, HP Quality Center, Test director, PPM Demand

SDLC: Agile Methodology using Scrum and Kanban, Test Driven Methodology, Iterative & Waterfall

Mobile Solutions & Tools: Native, Web based and hybrid apps for Apple, Android and Windows devices, Xamarin (Core, iOS, Android & Windows), Jenkins, AppCenter, Stash and InTune, SSO, MAM Integration

Web Solutions: ASP .NET Web API, ADO .NET, MVC, HTML5, WCF

API Integration: SAP HANA, APIGEE, Azure AD, Web/Mobile APIsDatabase SQL Server, Data Scripts, Data Porting and Modelling

Digital Analytics Tools: Adobe Analytics Site Catalyst/Omniture, Web Trends

ETL & Reporting Tools: Microsoft BI toolkit (SSIS, SSRS, SSAS), Seagate Crystal Report

Call Tracking System: Service Now, Unicenter Service Desk, Remedy, Vantive


Confidential, Nashville TN

Technical Project Manager


  • Guides the strategic direction, operations, and maintenance for assigned projects.
  • Leads and oversees all software development projects for a product portfolio.
  • Manages all design, development and QA aspects of the Agile SDLC for multiple projects.
  • Directs, evaluates and monitors the progress of projects and facilitates discussions with various departments around business objectives, functionality, architecture, and product development.
  • Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.
  • Performs a combination of professional and management duties over work staff. Serve internal and external clients
  • Oversee product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
  • Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.
  • Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
  • Work with Business System Analysts and Solution Architects to develop high level understanding of scope and feasibility of technical solutions.
  • Guides the strategic direction, operations, and maintenance for assigned products or applications. Leads and oversees all software development projects for a product portfolio.
  • Monitors and prepare development product work plans, budget, and schedules.
  • Directly manage the budget and project timeline. Also, engage leadership in the budgeting and planning process and provide leadership with status updates and potential issues.
  • Oversees and conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future.
  • Seek ways to reduce application related costs and increase efficiencies of applications in production.
  • Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
  • Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.
  • Work with channel and business leadership to develop a strategy for execution of product roadmaps.
  • Leads the design, development and delivery aspects of a product(s). Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions.
  • Lead all development aspects of SDLC for our projects in partnership with PMO.
  • Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.
  • Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
  • Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort.
  • Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions.
  • Develop project documentation in collaboration with PMO—e.g., project initiation documentation, budget, project plan, and resource plan.
  • Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
  • Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
  • Monitor progress and status of deliverables.
  • Ensure proper functioning of the Products / Applications and recommend upgrades as necessary.
  • Review projects for completeness of thought and consistency of approach and interface.
  • Own product releases and provide status to clients and ITS leadership; escalate issues proactively.
  • Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
  • Communicate development and production status and issues to management and stakeholders.
  • Organize and manage multiple product development teams
  • Partner with PMO to prepare overall project schedule, milestones, tasks, and estimates.
  • Participate in technology/solution decisions with architecture and product teams for projects.
  • Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
  • Partner with Business System Analysts (BSA) to analyse business and functional requirements which have a impact on business applications.
  • Work with offshore Technical Delivery Manager to optimize the mix of the development resources.
  • Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design.
  • Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed
  • Motivate and lead project delivery teams and instil a mind-set of continuous process improvement.
  • Recruit, coach, counsel and retain the team along with performance management responsibility.
  • Manage daily progress and status of deliverables on projects.
  • Manage both internal teams and offshore team’s project delivery, plans, and ensure proper staffing.
  • Ensure that all project resources are focused on the effort they are aligned to.
  • Closely monitor workload of all employees and offshore vendor resources assigned to project.
  • Promote effective teamwork and spirit of partnership.


Development Manager/ Application Manager


  • Build, coach, mentor, counsel and Lead cross-functional teams to meet the projects requirements.
  • Guiding team members at all stages of the project from initiation through final delivery and post-delivery support.
  • Defining resource criteria, conducting interviews for the open requirements and conducting performance appraisal reviews to the team and deciding upon rating/promotions.
  • Review Technical and functional documentations
  • Involved in Client discussions on requirement gathering, requirement changes, etc.
  • Skilled at assessing client needs, working in a group, suggesting ideas that enhance efficiency and maximize performance, implementing cutting-edge technology solutions, and supporting end users.
  • Good Business and System Analysis skills to understand the requirements and design application to satisfy customers.
  • Worked with Application Developers to design databases, Schema and tables to support Development activities like Designing, architecting and leading development for new in house applications.
  • Involved in entire lifecycle of the project from requirement gathering to development and installation of the project.
  • Worked closely with delivery team in leading, directing, and reviewing all activities associated with delivering products.
  • Mentor resources to discuss their professional development
  • Involved in the job interview and recruitment process.
  • Resource and Task Management for day to day project works.
  • Involved with the PMO in assisting with the project management process to ensuring the reduction of delivery costs
  • Documented the requirements and the solutions for all Change Requests submitted by the business.
  • Review existing environment, recommended and implemented required measure to improve the performance for existing environment.
  • Managing various projects simultaneously
  • Created and managed the project plan, schedule and the deliverables based on the bench marks set in the project plan while utilizing agile project management techniques.
  • Interact with Business and consolidating the business requirements into technical requirement and Help implementing them for new Applications.
  • Worked as a Subject Matter Expert on the different Applications and the various areas across multiple products.
  • Experienced in managing offshore team to bridge the efforts between onshore and offshore
  • Monitor and update regular activities as a Scrum Master in the Agile Scrum environment.
  • Participate in Gap Analysis between information requirements and vendor purchased package solutions to ensure integration of in-house developed
  • Analysed data sources and assess their ability to satisfyrequirements
  • Reconciled relationships between various sources of data. Standardized processes for collecting data fromvarious sources and for loadinginformation to the Enterprise Metadata Repository.
  • Define and lead feature requirements (Epics & stories or FRD, UML, Use cases, workflows, wireframes); manage scope of release/product backlogs; act as product owner in Scrums


Technical Lead/ Assistant Manager


  • Understanding Functional Specification.
  • Providing solutions and preparing Design specification document.
  • Preparing Technical Design specification document.
  • Involved in gathering the requirements from Client
  • Involved in Estimations, WBS, Task allocation & Project Scheduling
  • Responsible for mentoring team member and conduct technical session weekly
  • Perform code review, and performance review
  • Design and development of SSRS Reports
  • In depth knowledge of database design and file organization structure
  • Experience in Performance Tuning, Query Optimization, Client/Server Connectivity, Database consistency
  • Administer, maintain, develop and recommend policies and procedures for ensuring the security and integrity of the databases
  • Experience in Database Backup, Recovery and Disaster Recovery procedures
  • Writing SQL queries to test data integration and performed Database Testing for the Application
  • Developed Logical Data Models and generating Physical Data Models from the based on the data requirements gathered.
  • Maintain documentation of data models, including relationships, constraints and metadata
  • Involved in Acceptance Testing, checking integrity and consistency of data received and generated reports.
  • Developed Data Dictionary, which created easy access for future references
  • Involved in the Requirement Analysis & Specification, Systems analysis & specification, data modeling, business process design, systems design, database design and documentation.
  • Created reports out of the database by writing SQL Queries


Technical Lead/ Assistant Manager


  • Design, develop, and implement solutions for complex projects
  • Extracting and transforming data using DTS/SSIS Import/Export Data, Bulk Insert, BCP and DTS/SSIS Packages
  • Support, maintain and document software functionality
  • Manages the entire Boots Account (Boots UK Limited, is a pharmacy chain in the United Kingdom and Ireland, with outlets in most high streets, shopping centers and airport terminals)


Software Developer/ Integration Engineer


  • Understand requirements, designing, coding and bug fixing
  • Unit testing and system testing of modules that have been developed
  • Work with senior programmers, support staff to plan program code enhancements and changes.
  • Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
  • Development of modules.
  • Test Plans & Implementation Procedures

We'd love your feedback!