SUMMARY

• Accomplished program, project manager and Certified Scrum Master (CSM) with experience delivering complex and diverse projects.
• Technical, program and project management skills leading cross - functional teams in application development and enterprise infrastructure projects.
• Collaborates with Clients and stakeholders for achievement of goals, budgets and timeframes. Strengths in Waterfall and Agile methodologies.
• Vendor management skills driving results and satisfaction.Risk, scope management, problem and conflict resolution skills. Expert knowledge of Data Center Services.

TECHNICAL SKILLS

• Business Analysis
• Project Engagement
• Continuous Process
• IT Strategy
• Software Development
• Training
• Integration
• Team Leadership
• Program Management
• Stakeholder Management
• Cross Functional Team

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager / Consultant

Responsibilities:

• Develop and deploy Uninterrupted Power Supply solutions across RMR enterprise. Led effort to discover, research and capture inventory of current state. Design, provision, deploy and validate subsequent solution across 50 locations nationwide.
• Project to upgrade IOS on all Cisco devices in nationwide locations, developed upgrade and validation process for technical teams. Conducted upgrade, final validation and turn up.

Confidential

Senior Project Manager / Business Analyst Consultant

Responsibilities:

• Project Managed implementation of PCI DSS standard to achieve Report of Compliance certification for eComm and Retail application and business lines. Collaborate with external consultants to collect evidence, assess gaps and remediate. Develop Compensating Controls and vulnerability remediation. Implementation of monitoring and control mechanisms. With consultants and internal technical team develop solutions to harden diverse platform, systems and networks. Used Jira for Issue and overall project tracking.
• Managed a team of 8 Environment and Platform engineers for SSI Refresh project, effort to replace aging hardware (running critical applications with End of Life OS) from shared P770 with newer P870. Provisioned all IBM hardware, Network capacity, SAN peripherals, Firmware and OS Upgrades. Led successful effort to migrate all applications from older platform to newer hardware maintaining all functionality. Realized cost savings of $2+ million.
• Demonstrated a proven track record in managing projects with cross-functional teams, establishing standards, processes and procedures, delivering on-time and on-budget to meet requirements
• Project Manager responsible for section of Office 365 Migration - management and creation of mail security groups, Migrations for email, calendars and contacts. Routing verification, cutover, Training, support and troubleshooting.
• Managed DCIM Implementation - Deploy DCIM solution into the main data center for automated DC management. Led discovery, setup, conversion, validation and implementation.
• Implement and upgrade Staples Data Centers to CISCO Firepower 2100 & 4100 Series Network Appliances. Included Networking support configuration changes along with FW Configuration and validation prior to cutover and transition
• Retire aging ESX hardware while upgrading& migrating 1100+ devices to new version of ESX
• Managed 3rd Party Vendor Circuits Provisioning - provision and implementation of external vendor circuits into new datacenter. Discovery, vendor management, implementation and validation of circuits. Managed activities for Network and Firewall Engineering and Application owners for coordinated turn-up and validation
• Ace load balancers migration to new F5 platform, coordinate upgrade, implementation and validation activities with Network Engineering, Security and Application owners.
• Upgrading the IOS version on all Cisco devices in the corporate Data Center, Developed Upgrade and validation process for technical and application teams.

Confidential

Project Manager / Analyst Consultant

Responsibilities:

• Project administration, client and cross-functional team activities from development to implementation and transition.
• Daily Standup Scrum sessions on deliverable iterations; current status, changes and validation / QA status to ensure relevance.
• Manage budget, spend and run rate to ensure adherence to budget guidelines and limitations

Confidential

Senior Project Manager / Analyst Consultant

Responsibilities:

• Managed Unified Communication project. Developed strategy, selected components and led tactical implementation of Unified Communication solution that fit into operational & professional profiles.
• Project Managed Wireless Carrier Migration. Converted Hanover wireless environment from Sprint to Confidential . Implemented In-building DAS Cellular Signaling solution to IOS devices companywide, managed conversion of 1000+ cellular devices over to Apple iPhones.
• Implement Cloud Based ShareFile solution - Initiative to provision and implement secure file sharing cloud-based solution. Responsible for project planning, reporting, deployment cutover and final validation of application components. Result gave business entities ability to share business artifacts seamlessly while reducing security exposure.
• Project Managed Perimeter Security Implementation - Project implementing Intrusion Protection Services with augmented operations support processes. Reclaimed and re-used IP entities and addresses resulting in a streamlined firewall environment and operation.
• Authored and delivered RFP for new IVR platform with VOIP capabilities managed vendor responses and led selection activities of partner and integrators.

Confidential

Program Manager

Responsibilities:

• Led discovery, requirements analysis, operational processing identification and working timeframe for full end-state production implementation. Manage resulting project-plan and tasks, used Jira for Issue and overall project tracking.
• Translate requirements to design components and storyboards for custom development. Led sprint review sessions and retrospectives. Define User stories, document requirements and track sprint status
• Confidential - analysis, design, provisioning, development, integration, testing and implementation.
• Conduct bi-Weekly Sprint planning and Customer Progress sessions, prepared agenda, plans, issue logs and status reports. Conduct Postproduction review for signoff and product transition.
• Conduct Daily Standup Scrum sessions with cross-functional team on deliverable iterations; status and requirement changes.
• Implement iterations of Seibel CRM Book of Business application for sales and service operations (1500 agents) across branches and Contact Centers.

Confidential

Program Manager / Business Analyst Consultant

Responsibilities:

• Confidential Communications Manager & CMS Upgrade - Vendor engagement, product and services provisioning, proposal creation & distribution, project planning, license & hardware provisioning, installation, implementation and cutover.
• Personal Market Claims Move - consolidate 3 large call centers to single core site and ACD Phone switch. Managed solution design, vendors, project plan, license, hardware provisioning and installation, implementation coordination. Designed cutover & transition done without loss of service or capacity.
• Personal Market Trusted Network - manage procurement, configuration, validation and implementation and cutover of Data Power appliances for authentication and load balancing services on internal Network.