PROFILE:

• Highly experienced Project Manager with in depth understanding of Project Management Methodologies like PMP/PRINCE2, Agile, Scrum, and systems development lifecycle (SDLC).
• Worked in Big companies such as Confidential with global exposure, worked in/with projects.
• Proficiency in managing & driving end to end project life cycle & successful Project Delivery.
• Worked as Consultant & Contractor with Government agencies.
• Worked as Project manager delivered large Transformational, Infrastructure, App development, Digital Transformation projects for Government agencies.

SPECIALTIES:

Scrum Master, Agile, Technical Leadership/Management, Project Management, PMBOK, PRINCE2, Service Desk Excellence, Team Collaboration/Team building, Change Management, Problem Management, ITIL v3, Building valued relationships (vendors/customers/stakeholder/external suppliers), Business Analysis/Intelligence, Digital Environment, Digital Projects.

SKILL:

Agile & Scrum

Stakeholder Management

Change Management

ITIL v3

Service Desk Management

SDLC / Waterfall

Problem solving

Digital Strategy

Project Management

Prince2 & PMBOK

Technical Leadership

ITSM/Service Improvements

Business Analysis

Software Development

Application Development

EXPERIENCE:

Deployment Project Manager

Confidential

Responsibilities:

• Responsible for transforming a site from end to end for all sites under TfNSW cluster (RMS, Sydney Trains, NSW Trains, STA) state wide (Metro & Regional NSW).
• Responsible for entire Network Deployment and Network transformation for the site. (Site Survey, Network Design, Staging, Deployment, Commissioning, Migration & Decommissioning )
• Leading & driving successful Deployment & Transformation of the site. Preparing Installation, deployment, Migration & Decomm plans.
• Providing technical review and acceptance of all technical documentation and all deliverables.
• Preparing & executing Detailed implementation plans, changes, RFC, releases, onboarding, network acceptance, etc.
• Conducting through Risk & Impact analysis, managing Risks & Issues as they arise and mitigating them on timely manner to meet the deadlines and schedule.
• Managing & liaising with all stakeholders like Business, agency team, MNS vendors, deployment vendors, third party suppliers etc.
• Guiding and driving vendors and contractors to deliver the Sites on given time, budget and scope.
• Practising efficient Stakeholder management. Managing business relationship (with business stakeholders, PMO, Ministerial stakeholders, vendors, etc.)
• Facilitating Stakeholders meeting, Steering meeting, preparing agenda, taking minutes, updating stakeholders & senior leadership, providing assistance to Program Managers.
• Working & Liaising with various IT teams like IT Service Management, IT Release Management, IT Change Management, Service Delivery, Agency System Support team, etc.
• Attending & working with Approval/Board meetings like ECRG, EnCAB, CAB, Change management meetings, Release Board, RTAG, etc. Representing project/change and seek approvals.
• Work with Program managers / Portfolio Managers to help other business units delivery and attract more projects.
• Managing & Maintaining Project Schedule, report, budget & risks. Providing weekly reports and progress reports to leadership team.

Junior Project Manager/ Senior Programs Coordinator

Confidential

Responsibilities:

• Lead and helped delivery Minor works/Infrastructural projects for Government agencies.
• Worked closely with Program Manager & Business to manage the scope & delivery of projects.
• Help Project team adapt Agile techniques & practices in project delivery.
• Practising efficient Stakeholder management. Managing business relationship (with business stakeholders, PMO, Ministerial stakeholders, vendors, etc.)
• Facilitating Stakeholders meeting, Steering meeting, preparing agenda, taking minutes, updating stakeholders & senior leadership, providing assistance to Program Managers.
• Managing projects in Agile, SDLC and Waterfall development environments.
• Working & Liaising with various IT teams like IT Service Management, IT Release Management, Agency System Support team, etc.
• Attending & working with Approval/Board meetings like ECRG, EnCAB, CAB, Change management meetings, Release Board, RTAG, etc. Representing project/change and seek approvals.
• Working with vendors, IT Service management & Release management for production release, and Data Centre hosting.
• Managed end to end project delivery in Agile & Waterfall project (PEFm)models. Experience using Project tools such as MS Project, JIRA, OpenWorkbench, Confluence, etc.
• Work with Program managers / Portfolio Managers to help other business units delivery and attract more projects.

Senior Project Coordinator

Confidential

Responsibilities:

• Coordination of all aspects of project, interacting with Project managers, products managers and programme managers.
• Allocation, scheduling and invoicing of technical resources in an IT Service Delivery environment.
• Following up all phases of project and making sure activities were according to schedule. Communicating & liaising with Vendors & 3rd party suppliers.
• Assessing and evaluating risks and understand the implications. Raise Issue, Change or Risk effectively
• Managing time in a manner to ensure all tasks are completed within specified time frames to meet role utilization target set as part of a work plan.
• Creating technical documentation and project plan for Project managers and engineers.
• Co - ordination and scheduling of project meetings, taking, collating and distribution of minutes, monitoring and reporting on actions. Presentation and demonstration as required.
• Preparation and facilitation of project risk workshops and maintenance of risks and issues using Project Management tools such as Clarity, JIRA, MS Project, etc.
• Responsible for all on boarding of all project resources, permanent employees, contractors, consultants and Business SME’s to the projects. Both onshore and offshore. Looking after Financial, technical and logistics support.
• Responsible as part of the Program Management team, for providing program support as requested by Program Manager, including Program Governance and process and Implementation estimation and Cost Summary.

IT Operations Team Lead

Confidential

Responsibilities:

• Building, Leading & Managing team of highly experienced 12 ICT Support Engineers & Service Desk team that deliver consistent and effective IT Support to end users globally.
• Managing scheduling, staffing, leave approvals, recruiting, Project/work assignments, Performance review & evaluation for the Team. Managing budget, procurement, inventory for the team.
• Provide constant Motivation, Mentorship and Learning improvements within the team.
• Providing technical & operational guidance to all team members. Handling all urgent & operational escalations from Service Desk and other team.
• Working & collaborating with other ITS teams as Infrastructure support/development, Change Management, Release management, PMO, Vendors, etc.
• Ensuring Service Availability of team, Measuring & Monitoring all SLA & OLA are met. Contributing constant improvements in day to day operations and maintaining Business as Usual BAU Support.
• Perform Problem Solving & deep Analytical diagnosis and troubleshooting to incidents.
• Handling Change & Problem Management tickets to find out the root cause of the issue and work on Resolution. Work & coordinating with Release Management for roll-out/deployment.
• Brainstorming and updating ITS strategies & updating ITS management team about changes/suggestions/co ordinations/new processes-policies. Driving ITSM Service Management to improve Service delivery using ITIL v3 Methodologies.