PROFESSIONAL SUMMARY:

Project Management Professional with over 20 years of comprehensive business/technical skill set including project management, process improvement, change management, communications, systems integration, best practices, strategic consulting, requirements analysis, workflow design, leadership and team building, testing/quality assurance, software development and customer service. Extensive experience in Project Management for large multi - national corporations with demonstrated ability to effectively manage teams, staff, and complex projects within critical time constraints. Experience team leader for all complex implementation projects. Experience in HCM, Confidential Products, ERP, SAP and PeopleSoft. Experience in Telecommunication, Cisco products, IVR, Contract Call Center, VOIP and Upgrades.

EXPERIENCE:

Project Manager, Implementation

Confidential

Responsibilities:

• Manage all ERP and CRM implementation for our clients.
• Drive project execution activities from initiation through post go-live support.
• Primary interface with customer stakeholders to successfully impact their technology roadmap.
• Support and help prioritize projects requiring changes to ERP/CRM systems and interfaced systems.
• Overseeing and prioritizing resource workload for current programs, and enhancement/change requests.
• Effectively manage delivery of ERP and CRM solutions to support business growth.
• Active listener with ability to communicate with all team members (internal & external) including project management concepts, value statements, and high level technical concepts.
• Build relationships/alliances with vendors, department leadership, and project teams.

Sr. Project Manager, Implementation

Confidential, Alpharetta, GA

Responsibilities:

• Manage complex, multi-dimensional customer specific engagements to implement HCM Solution.
• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project.
• Builds a constructive working relationship with the customer and is accountable for deliverables, timelines and budgets as well as coaching the project team to success.

Manager, Implementation Delivery

Confidential, Alpharetta, GA

Responsibilities:

• Manage a team of Project Managers and Implementation Consultants for TLM Product.
• Manage over 8 Million in Revenue for NAS Implementation Project Services.
• Provide mentoring, guidance, and performance counseling on a regular basis.
• Provide feedback through the annual review process and develop individualized development plans.
• Responsible for recruiting, interviewing, hiring and retention of a highly talented and professional staff.

Manager of Project Services

Confidential, Alpharetta, GA

Responsibilities:

• Managed a team of Implementation Consultants for our Operational Clients.
• Provided mentoring, guidance, and performance counseling on a regular basis.
• Provided feedback through the annual review process and develop individualized development plans.
• Responsible for recruiting, interviewing, hiring and retention of a highly talented and professional staff.

Lead Sr. Project Manager

Confidential, Alpharetta, GA

Responsibilities:

• Manage projects for our operational clients
• Manage a pod of Project Managers for all escalation and project management assistance.
• Implement project plan, resource requirements and integration efforts of third party products.
• Provide functional best practices for all clients.
• Motivate and direct internal and external project team; sets goals, objectives and priorities; assigns and reviews work.
• Act as primary interface with the customer on issues regarding the project deliverable.
• Train new Project Managers and monitor team.
• Ensure client fully understand functional specifications before implementation.
• Ensure approved methods, processes and tools are consistently used.
• Commendation from customer published in Confidential newsletter.
• Time Keeping Systems
• Upgrades for Enterprise Systems
• Contact Center, IVRs for Confidential clients.
• Pay-frequency changes
• Acquisitions and Mergers
• Divestitures
• Outbound and Inbound interfaces with 3rd party vendors

Sr. Project Manager, Implementation

Confidential, Atlanta, GA

Responsibilities:

• Managed a team of project managers, provided escalation point of contact and handled all human resource issues.
• Established project management methodology and successfully trained and mentored the team members on best practices for our PMO.
• Worked with sales team to assist with bidding on large projects (RFP and RFI).
• Prepared and delivered complex consulting bids to prospective and existing clients.
• Responsible for performing financial analysis, planning and reviewing all contracts and proposals.
• Ensured that each element of projects is professionally defined and initiated, such as: work breakdown structure, resource requirements, task accomplishments, project deliverables, critical paths and dependencies, communication and critical success factors.
• Worked closely with team to ensure Cisco equipment is installed correctly both domestic and international.
• Supported project accounting initiatives and managed out of scope work to ensure change management.
• Received commendation for process improvement for major Confidential customer.

Sr. Project Manager, Implementation

Confidential, Atlanta, GA

Responsibilities:

• Managed new implementation of customer contact center technology including predictive dialer, ACD with an open platform, scripting tools, center resource management, IVR, installation of Cisco equipment and real-time reporting.
• Developed project plans, managed and coordinated the resources required for the implementation of predictive dialers for contact centers, primarily for telemarketing and collection contact centers.
• Managed all software developed based on the scope of the project and customer expectations.
• Coordinated the onsite meetings with the client and worked jointly with the clients to define the timelines.
• Managed client expectations and Noble resources to ensure those expectations are met.