Project Manager Resume
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SUMMARY
- She is an Information Technology professional with over 25 years of progressive experience in all phases of the project life cycle.
- She is an experienced Project Manager with success leading all phases of diverse technology projects. She has managed multiple project implementations of (EIM) Enterprise Incentive Management systems.
- She has delivered quality solutions within budget using excellent organizational skills, communication skills, customer relationship skills, team management and strong project governance processes.
- She has excellent development and analytical skills and has delivered above quality standards.
- She is capable of working under pressure and deliver quality work and within budget.
- She is a good team player, mentor and an asset to the company.
TECHNICAL SKILLS
Databases: Oracle 9i/10g/11g, DB2v7.x, MS - Access, MS SQL Server 2000
Programming Languages: Actuate, Visual Basic, SQL,PL/SQL, JavaScript, Java, C, Proc*C
Operating Systems: MS DOS, Windows 95/NT/XP, Windows 10
Software Applications: Microsoft Project, QuickBase, OpenAir, Netsuite, Visio, MS-Office, SmartSheet, Confidential Commissions, Crystal Reports 2008, BusinessObjects, Informatica, WebSphere Studio Application Developer (WSAD), IBM WebSphere Application Server.
PROFESSIONAL EXPERIENCE
Confidential
Project Manager
Responsibilities:
- Handling project solution delivery by coordinating with customer, partner, and internal team to assure successful implementations of Confidential solutions.
- Responsible for financial management of the project including budget tracking, manage Change Request (CR), update project documents, plan for successful project milestone, project financials etc.
- Consult management on any escalations and provide a set path for issue resolution to customer and project team members.
- Conduct internal and customer interacting daily project calls
- Conduct weekly/bi-weekly/monthly Executive Project Sponsor calls to review project status and discuss risks and propose risk management options.
- Managing project plan, resource assignment, project profit and loss and change requests
- Updating project financials, budgets, hours, resources and issues using tools like OpenAir, NetSuite, QuickBase. Microsoft Project, Visio, SmartSheet etc.
- Responsible for monitoring project financials, Project forecasting.
- Reviewing and approving resource timesheets.
- Responsible for acquiring and managing resources for successful completion of project
- Responsible for project risk management, conducting risk assessment meetings and coming up with a mitigation plans
- Responsible for keeping project related documents updated and organized. Managing, designing and implementing a successful solution.
- Support pre-sales activities, involving project scoping, budgeting, SLA set up, resource work effort estimation.
- Develop best practices, reusable process documents, customer run books for each customer
- Leading on-shore and offshore teams in a way that brings out 100% efficiency and a 24/7 work coverage
- Setting standard processes for handover of daily process monitoring and operation
- Collaborating with other teams and groups like engineering, technical support, sales etc. to build new business processes
- Building strong relationships with customers and other team members to accurately understand business needs and provide solutions
- Expertise in conflict resolution
- Performing an active role in implementation project by leading business analysis, requirements gathering, design, coding and testing based on Confidential Guidelines
- Partnered with internal product engineering groups to deliver product enhancements to customers
- Assisting in interviewing/hiring consultants and project managers
- Developed onboarding process and mentorship to new hires within group
- Ability to influence critical business outcomes
- Implementing group activities to foster team work in a growing, fast-paced organization
