SUMMARY:

Collaborative problem solver who uses project management, process improvement, and analytical strengths to deliver world class engineering products and solutions. Expert in identifying and remediating issues and translating complex processes into clear, understandable and actionable steps. Enthusiastic leader who consistently meets commitments with integrity.

EXPERTISE IN:

• Agile, Waterfall and Hybrid methodologies
• Release Management and Program Governance
• Security and Regulatory compliance
• Design, Implementation, Deployment and Sustained Engineering Initiatives
• Enterprise Applications, Operating Systems, Data Center, Web/e - Commerce and Desktop Application projects

TECHNICAL SKILLS:

Productivity and Workflow Tools: MS Office Suite, MS Project, TFS, Leankit, Rally, HP Quality Center, Bugzilla, Documentum

Programming Languages: C#/.NET, C/C++, VB family

DB: MS SQL, MS SQL Lite, Access, Tableau

Scripting: VBS, PowerShell, Power Query

ENGINEERING EXPERIENCE:

Confidential - Redmond, WA

Program Manager

Responsibilities:

• Scrum Master and PM for ECM Service Engineering, responsible for managing over 300,000 company owned and personal devices globally.
• Sprint planning and execution for 7 Service Engineering Teams.
• Transitioned from on Premise SCCM to Azure hosted SCCM.
• Implemented multiple features and policies for Modern Device Management (MDM) across all platforms - IOS, Android, Windows Phone and Windows.
• Implemented multiple features and policies via SCCM for all corporate owned devices.

Confidential, Bellevue, WA

Program Test Manager

Responsibilities:

• Initiated and lead a proactive, continuous customer experience improvement program across multiple Confidential entities for Confidential ’s Identity management solution.
• Monitiored a variety of data sources to find initiatives to improve the overall customer experience.
• Regularly reported on KPI’s and project status to Sr. leadership and other stakeholders.
• Managed the Confidential Identity Management SQA effort. Increased test coverage and test automation for the Confidential Identity Management Solution by over 40% by categorizing test cases and re-organizing test cases.
• Coordinated integration and testing efforts across all Confidential entities that adopted the Confidential Identity Management Solution.

Confidential - Seattle, WA

Sr. Global Program Manager

Responsibilities:

• Contributed to defining KPI’s for measuring continuing quality improvements.
• Managed 10-15 concurrent projects targeted at specific quality improvements across 4 teams across the entire company.
• Regularly reported on KPI’s and project status to business unit and corporate executives.
• Mentored other business units within Confidential in adopting Confidential methodologies and practices.
• Global PM for Confidential ’s In-market Software, provided program governance and release management for 4-6 quarterly projects related to changes to Confidential ’s supported software products, addressing customer satisfaction, new revenue opportunities, security and regulatory compliance.
• Global PM for Confidential ’s In-market Hardware, provided program governance and release management for 4-6 quarterly projects related to changes to Confidential ’s hardware platforms, firmware and manufacturing processes addressing customer satisfaction, business continuity, cost reduction, new revenue and customer satisfaction.
• Engineering PM for Confidential HW and SW security and compliance remediation.
• Excellence at Confidential award winner for security remediation efforts for rapid response and remediation planning to zero-day vulnerabilities.

Confidential, Bellevue, WA

Project Manager Lead

Responsibilities:

• Managed 2-3 Project Managers and up to 12 Testers for 5 annual major releases and various minor releases of tools used to sell, activate mobile devices, accessories and services based on enterprise and channel requirements.
• Responsible for interaction between Sr. leadership, internal and external partner teams and organizations.
• Implemented process changes and built tools to improve productivity, resulting in a 175% increase in scenario coverage and an 80% decrease in daily backlog.

Confidential, Redmond, WA & Bellevue, WA

Program Manager

Responsibilities:

• Defined Windows Embedded Standard Out of Band (OOB) release strategies across multiple SKUs of Windows Embedded Standard, balancing customer needs and corporate strategic objectives.
• Provided Release Management duties for 3-6 OOB releases 8 times per year.
• Silver Star award winner for technical innovation for engineering effort for the Windows Embedded Foundation, which serves as the foundation for embedded devices in the retail, enterprise, industrial automation, medical and consumer segments of Windows Embedded Standard.
• Technical PM for componentization effort for Windows Embedded Standard. Designed Embedded Windows packages balancing market needs and design constraints, and the necessary tools to aid in the overall componentization effort.
• Drove security and compliance initiatives for all Embedded vertical channels.
• Improved team productivity through process definition, maintained TFS for application lifecycle tracking, SharePoint site build out, training and content production for new hires.

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Technical Program Manager in Windows Server UA Infrastructure.
• Technical liaison between various Windows Server content publishing teams and tool authors to drive publishing tool requirements developed by external team.
• Technical PM for virtual team to implement publishing solutions for on and offline content.

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Technical PM of an enterprise-wide automated deployment tool allowing self-service data center server provisioning and deployment, with multiple stakeholders.
• Gathered requirements, defined scope, collaborated on architecture and design, wrote functional specifications for multiple features.