SUMMARY:

Senior project manager and program manager with over 30 years’ experience in the financial, publishing and insurance industries using both Waterfall and Agile methodologies. Proven ability to successfully manage multiple projects through all phases. Skilled in developing statements of work, managing project resources, developing project plans, timelines, objectives, project issues and project risks using Microsoft Word, Excel, Project, Primavera, Salesforce, JIRA, HP PPM and SharePoint.

AREAS OF EXPERTISE:

• Leadership
• Problem solving
• Attention to detail
• Self directed
• Organization
• Ability to multi task

TECHNICAL SKILLS:

Experienced in the following: Word, Excel, PowerPoint, Visio, Microsoft Project, ITIL, Primavera Team Play, Six SigmaHP PPM/Clarity, SAP, SharePoint, Salesforce, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Developed and managed the project plan, the issues and risk log and conduct regular meetings with the project team members to discuss the overall project status.
• Responsible for the weekly executive status reporting.

Confidential, Columbus, Georgia

Project Manager

Responsibilities:

• The Infrastructure and Release Management work stream is responsible for the oversight of the infrastructure, release management, security standards, performance testing and disaster recovery projects and the Invoice and Remittance Processing work stream has the responsibility for providing an enterprise platform with the capability to process invoicing and remittance transactions electronically with the capability to reconcile and balance transactions.
• Attended daily standup meetings as well sprint planning and refinement meetings with the scrum master.
• Developed and managed the project plan for both work streams, the issues and risk log and conduct regular meetings with the project teams and technical resources to discuss the overall project status.
• Responsible for the weekly executive status reporting for the Project Management Office and preparation of the monthly Steering Committee documents.
• Worked with the Security engineers on the development of Security Standards checklists for Vulnerability Assessment, Data Encryption, Data Security, Baseline Security Standards, Application Systems Standards and met with 18 different project teams to walk through the checklists and conduct follow up meetings as needed.

Confidential, Columbus, Georgia

Senior Project Manager

Responsibilities:

• Developed and manage the project plan, participated in daily standup meetings held with the Agile team, completion of the governance documents, issues and risk log and conduct weekly meetings with the project team and technical resources to discuss the overall project status.
• Responsible for the bi - weekly executive status reporting for the Project Management Office and preparation of the monthly Steering Committee documents.

Confidential, Richmond, Virginia

Senior Project Manager

Responsibilities:

• Serve as project lead during the assessment phase of the replacement of the Commercial Confidential Systematics application suite with a vendor/product that has not yet been determined.
• Confidential no longer supports upgrades for Systematics due to a new product suite that they now offer.
• Developed and manage the project plan, issues and risk log and conduct weekly meetings with the project team to discuss the overall project status.
• Responsible for the weekly and monthly status reporting for the Project Management Office.

Confidential, Atlanta, Georgia

Senior Project Manager

Responsibilities:

• Serve as project lead using the Agile methodology on the replacement of the internally developed SAFE application which is used to manage the access provisions of the identities within the enterprise for associates, contractors and vendors on pc’s and mobile devices.
• The access management processes are being moved to a redesigned solution built from a commercial off-the-shelf product from Oracle (Oracle Identity Governance).
• This application will be used to create and maintain security access requests.
• Managed the enhancement of the identity management infrastructure that included server upgrades and automation functionality offered by the application to create a foundational platform to allow for the management and monitoring of user accounts and related access permissions of Home Depot’s data and systems.
• Developed and managed the project plan, issues and risk log and conducted weekly meetings with the project team to discuss the overall project status.
• Responsible for the weekly and monthly status reporting including financials for the Project Management Office.

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Manage and oversee requirements analysis, gap analysis, testing, client training, and production conversions based on scope of assigned project, including new implementation of the Confidential Loan Origination System.
• Developed project plans, schedule resources and conduct weekly conference calls to provide project status to internal and client management and project sponsors.

Confidential, Norcross, Georgia

Project Manager and Program Manager

Responsibilities:

• Serve as program manager, project lead and primary client contact, manage and oversee requirements analysis, gap analysis, testing, software release management, client training, and production conversions based on scope of assigned project, including new implementations, enhancements, upgrades including ongoing virtual support to financial institutions.
• Develop, manage and track detailed project plans and schedule resources for successful implementation of Confidential Reporting, Fraud and Alerts/Messaging/Forms/Enrollment fields) providing a comprehensive set of internet banking services for banks of all sizes along with implementations of Mobile for Phones and Tablet, Deposit Ticket Image, Trusteer Pinpoint and Confidential .
• Lead or coordinate teams with 5-15 participants made up of internal representatives (legal, development, quality assurance, networking, service bureau, and disaster recovery departments), other software providers, and client’s internal representatives, including management and executives in IT, Operations, Treasury Management, Risk, Product Managers and Project Managers. Work with Product Specialist, Product Manager, and Sales Representative to resolve client issues; manage weekly incident review calls during acceptance testing phase to resolve priority issues prior to implementation.
• Analyze customer’s Payment, Reporting and Fraud Prevention needs, identifying opportunities for product enhancements and new/upgraded services along with identifying any additional forms, messaging, alerts, portals or enrollment features.
• Utilizing Salesforce.com, provide input to incident tracking and reporting.
• Conduct weekly conference calls to provide project status to internal and client management and sponsorship.

Confidential, Birmingham, Alabama

Contractor, Senior Project Manager

Responsibilities:

• Developed and managed the development of the Conversion implementation plan that is being used for the conversion tests and migrations for the bank deployments located in seven states.
• Conducted the department interviews with the Business Units to determine the security access needs for the new Alnova applications and completed the necessary documentation.
• Participated in User Acceptance Testing to validate the mapped security access for several user roles on the following Alnova Applications: Deposits, Loans, General Ledger, Report Management, Customer Information Files and Cards.

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• for leading project teams and managing activities for the transition from existing Bank products to the go-forward platform following the Treasury Management customer conversions.
• Managed the beginning of the End-to-end Treasury Management customer conversion planning & execution across products and events
• Assessed and analyzed account activity to identify irregularities and determine issue resolution.

Confidential, Atlanta, Georgia

Senior Project Manager

Responsibilities:

• Managed several projects including introduction of 2 new niche products for the Confidential .
• Managed the Payments Card Industry (PCI) Compliance project to validate that the paper was complying with the industry standards in each of the departments when Credit Cards were used as a payment option. This project also included the documentation of the remediation of the departments that were not compliant.
• Implemented a new sales automation tool for 80 sales employees to assist in tracking of sales calls.
• Reduced maintenance costs and staff by supervising and managing the transition of 592 workstations, servers and related tools across 8 departments from the Macintosh platform to the PC platform.
• Managed the transition from internal News drives to the AGFA Architex system.
• Supervised the conversion and training from Lotus Notes to Microsoft Outlook for 1100 users enterprise wide.
• Participated in the development, pilot, training and rollout of the Clarity PPM project management tool.
• Launched companywide project management training by analyzing existing project management material and developing the training curriculum and training material that would expand the project management capability within the organization.

Confidential, Atlanta, Georgia

Senior Project Manager and Program Manager

Responsibilities:

• Responsible for managing and implementing application and infrastructure client and IT projects.
• Managed several multi-million dollar projects.
• Lead projects for new web based products to be introduced via the Internet for wire transfer, Deposits, ACH and ARGO Teller.
• Served as Program Manager for the General Ledger, Fixed Assets, Accounts Payable, CPCS and Vector Sort migration projects for the Confidential /Crestar Merger Project.
• Reduced maintenance costs and staff by implementing multi-regional hardware replacements of workstations and servers along with training materials to over 200 branches which included an upgrade to the ARGO Teller application in the branches.
• Implemented hardware replacements for Cisco routers in eight operations centers and upgraded the Windows operating systems and servers which impacted over 300 applications for 2,000 employees.
• Upgraded change management tool software to include the automation enhancement functionality which impacted over 200 users of the application in five states; and upgraded outdated circuit and telecom equipment in 50 locations.
• Analyzed and reviewed project management processes and procedures and made necessary recommendations for improvements.
• Mentored several junior level Project Managers for 3 years on all aspects of project management and project deliverables.
• Provided on-site conversion support including problem identification and resolution, development and management of system and client test plans, test scripts along with testing and training of impacted applications.
• Coordinated and provided command center support for clients and applications during Y2K, equipment replacements and also bank merger events including after hours and weekend support.
• Provided daily management support for in-store branch staff in banking industry.
• Responsibilities also included development of additional training materials for staff.
• Managed initial set up and day to day operations for Confidential Branches located in Publix Supermarkets in six affiliate Georgia cities. Responsible for managing 40 In-Store branch staff daily on operations procedures.
• Provided on-site support weekly to each of the In-Store Branches. Also performed random surprise cash counts, held monthly meetings with six Assistant Managers, developed additional training tools for the Financial Services Representatives, follow up training as needed on the ARGO Teller application, researched daily over and short occurrences, and conducted performance reviews.

Confidential

Senior Business Analyst

Responsibilities:

• Facilitated development of test plans and training plans for system conversion and bank merger projects.
• Served as subject matter expert and responsible for system data migration conversions for four banks on multiple mainframe and client/server applications impacting over 7,000 customers of the banks. Assisted in development of business test plans and test cases for system conversion projects.
• Coordinated and conducted conversion meetings with Business Units within four banks.
• Also assisted in development of training materials for new applications.
• Responsible for setting up configuration files, data mapping of conversion tables and balancing of the dollars moved in the conversion of the bank’s files.
• Assisted in re-engineering of back room operational areas.