SUMMARY

• Management professional with 15 + years of combined experience managing teams, by motivating and building cohesiveness, providing technical expertise and leadership in program, project, system engineering, contract, and compliance, along with operations management for both the Corporate and Healthcare industries. Qualified to support state - of-the-art technologies to improve processes using various methodologies such as agile along with change management as it relates to organizational structures matrix, functional, and project.
• Excel in managing multiple projects concurrently with sharp detail, problem-solving and follow-through capabilities. Skilled systems and IT Program and project manager with direct involvement providing project, program, business analysis, engineering management and support for web applications and systems development Experienced in facilitating change in a workforce to support re-engineering initiatives and meet organizational operating, financial and quality objectives.

PROFESSIONAL EXPERIENCES

Healthcare Management

Confidential Georgia

Responsibilities:

• Wrote strategic plans on increasing funding for non-profit hospitals through Managed Care reimbursement contracts
• Strategize how the health delivery system can be enhance through work force retention and accountability
• Knowledgeable of Medicare and Medicaid reimbursements
• Knowledgeable of Financial and Managerial Accounting methodologies and federal regulations
• Knowledgeable of Healthcare legalities as in terms of patient care
• Lead project teams, wrote medical business cases, give oral presentations on health delivery systems: enhancing patient quality in rural areas and nonprofit health organizations
• Used SQL to pull reporting illustrating latest health care trends and statistics regarding, patient safety, quality and, cost and interpret data and providing recommendations

Senior Business Analyst

Confidential, Phoenix, AZ

Responsibilities:

• Managed business transition projects for healthcare and coporate methologies
• Gathered system requirements for business cases and project development
• Built and managed successful client relationships with Confidential and Miller Coors in a matrix organization ensuring all business requirements were met
• Analyzed and improved departmental operations Established new procedures are resulting in increased productivity and more efficient resource utilization
• Developed TEMPeffective systems for accomplishing project goals, in the context of convention planning, to meet client project time frames and outcomes successfully
• Implemented change management processes and communications, and fostering strong business relationships and continued client engagement
• Provided systems analysis and recommendations to senior leadership
• Participated in reorganization studies with a focus on shared services and knowledge management
• Briefed team members on expectations and project progress, and educated groups of end-users in the operation and nuances of system/software capabilities
• Knowledgeable of quality management systems
• QA testing for Sail point identity IQ
• Ensured incidents were resolved in compliance with the master terms of the agreement by adhering to the SLA’ guidelines set forth

Business Operations and Resource Manager

Confidential, Tucson, AZ

Responsibilities:

• Facilitated teams in identifying process improvements and service level changes that resulted in reductions in nation-wide operating costs
• Recommended process and systems in a matrix organization and Agile environment
• Supervised the project tasks of 140 vendor personnel and internal IT departments improvements such as the business systems upgrades to better capture priority incident information and SLA’s for internal cross-functional teams and external clients (Arise, TeleTech, Sutherland, IBM)
• Promoted team building through TEMPeffective methodologies and communication skills, with proven, resulted in positive organizational culture change and build morale exceeding year ends objectives
• Business generalist with a record of achievement in applying marketing, administrative and human resource skills to TEMPeffectively manage projects and ongoing operations
• Established goals and objectives, developed policies and procedures, trained staff, and initiated and enhanced systems.
• Coordinated process improvements, staff development, and policy implementation to increase ownership and enhance employee competence for cross-functional responsibilities.
• Streamlined coordination of multiple infrastructure projects simultaneously for behalf Intuit and its clients (Arise, TeleTech, Sutherland, IBM) overseeing all phases of the project management process
• Served as a single escalation point for all requests and issues internally (infrastructure) and externally (Intuit business partners/vendors)
• Developed action plans and facilitated meetings with department executives, vendors, and project management office to review project status and proposed changes
• Designed new analytics tool to allow senior management to understand the impact of each projected line acquisition
• Utilized, SAP, Remedy) to develop, analyze, implement, manage systems projects/resources; prepare technical feasibility analysis; develop work plans and schedule
• Facilitated sprint to ensure customer requirements are adhered to at every phase of the SDLC
• Utilized, SAP, Remedy) to develop, analyze, implement, manage systems projects/resources; prepare technical feasibility analysis; develop work plans and schedules
• Researched, recommend, and implement new products/services/methodologies to maximize resource availability and Intuit (Turbo Tax) productivity for clients
• Utilized WebEx technologies to facilitate training and weekly sprint meeting between Intuit and offshore clients
• Utilized pivotal tables, data tools and forecasting within Excel to export data from External sources such as Business Objects and SAP
• Utilized (OneNote, Excel, SharePoint) for Resource Management
• Utilized resources identical to Gantt charting to assist with planning and scheduling multiple projects

Healthcare Business Analyst

Confidential, Tucson, Az

Responsibilities:

• In a matrix environment,streamlined process management and total quality management principals and methodologies for healthcare management.
• Prepared project events transition information to clients and project team.
• Responsible for the design and implementation of policies and procedures to ensure that quality standards are met via requirement management plan.
• Coordinated with all management levels and other cross-functional teams to gather, analyze, summarize, and prepare recommendations regarding trended future requirements, and operating forecasts
• Managed specialized technical projects, monitoring progress, and providing status reports
• Sphere headed QA testing for requirement accuracy and project performance

Remote Senior Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• In a matrix environment, ensured company operations adhere to the laws regulating the insurance and healthcare industry.
• Analyzed the functional requirements of the information systems department and developed technical standards, procedures, and guidelines to support those requirements
• Analyzed and improved departmental operations. Established new procedures resulting in increased productivity and more efficient resource utilization
• Developed and executed training and development strategies, motivating and mentoring for stateside and offshore employees to comply with the service level agreementcontract
• Prioritized, delegated and controlled administrative workflow to manage projects successfully achieved milestones, ensuring projects complied with project objectives and scope specifications.
• Implemented changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and change calendar
• Experienced in establishing, leading, and working with cross-functional teams within business units

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• In a project-based environment, researched plans for data gathering and analysis.
• Dynamically participated in analyzing data, developing recommendations, action plans.
• Responsible for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices.
• Analyzed the functional requirements of the information systems department and developed technical standards, procedures, and guidelines to support those requirements

Contract Manager

Confidential

Responsibilities:

• In a project-based environment, prepared quotes for million dollars contracts up for renewal and warranty expirations using SAP, SQL, MS Excel
• Used Siebel to validate contract terms, conditions &pricing according to company best practice
• Served as the point of contact for base sales rep and clients on contractual approval and reconciliation of variations.
• Knowledgeable of SAP Validation via validation rules system auto check prerequisite and check statements
• Maintained contractual records and control of all contract correspondence for all projects.
• Coordinated with Finance to ensure the overall financial health of contracts.
• Monitor contract performance to completion
• Identified opportunities for acquisition execution process improvement
• Conducted Contract Reviews and satisfy reporting requirements