Research Analyst Resume Profile

Objective:

Obtain a position as a SW Engineer, Project Manager, or System Analyst which
will utilize my prior experience and success in a variety of IT technical and management roles.

Experience:

Confidential

Worked with companies' Logistics management to gather and define requirements, design, and
develop a system to track driver performance.
Used UML design diagrams to document the proposed design.
System was integrated with parent companies' driver routing system to capture real time delivery
GPS information and report driver performance statistics.
Designed database to store driver / delivery information implemented with Java and MYSQL.
Web based online system was developed with PHP / CSS / Javascript.
Management reports were generated in Excel format using Java Excel API, and HTML with CSS.

Confidential

Continued substitute teaching in Wake County as I completed graduate school in Software Engineering.

Confidential

Project Manager:

Managed staff of development and support resources in the Remote Work
Management E-business practice. Served as prime liason between clients and technical staff.
Managed projects in a variety of environments Web, Client/server, and Mainframe .
Managed a staff that varied in size from 12 - 25.
Represented IT as member of client driven BIR Business Investment Review team to perform system analysis and define requirements for new systems or existing application enhancements.
Presented proposed project requirements or work requests to ARCB Application Release Control
Board . Led team to implement CMM / SDLC software processes in IT organization.

Confidential

management roles in support of the Supply chain, Operations, and Logistics areas.

Application Support Manager:

Prime for communications between IT and client communities.
Led team that improved overall system availability metrics from mid 80 to high 90 levels.
Single point-of-contact responsible for supporting a 24x7 production environment with mission critical applications.
Delivered presentations at IT and client operations reviews.
Led cross functional team to review system issues and determine root causes and
implement action plans to solve them.
Led support teams that significantly improved performance to service level agreements and customer satisfaction.

Job Experience continued :

Project Manager:

Successfully managed project to modify large suite of legacy applications in preparation for Y2K.
Worked closely with manufacturing and logistics user community to perform Systems Analysis to define requirements for new projects and improvements to existing applications. Served as IT
prime on client project teams to evaluate new systems Baan and SAP to replace legacy applications and develop system design to fit new systems into existing application framework.

Systems Analyst / Operations Research Analyst

Worked closely with user community to gather and document business processes and system
requirements for migration of legacy shipping and packing applications to Global Packing and
Shipping application.
Member of project team that migrated manufacturing and logistics areas from legacy
applications to Baan application suite.
Developed overall test plans, individual test cases, and managed the execution of test plans.
Wrote specifications for projects and work requests.

Systems Analyst / Programmer Analyst

Performed System Analysis and Requirements Definition and used UML to document the requirements and system design for several large scale applications.
Developed IQ Installation Query and WebIQ systems to allow installers in the field to obtain real time parts / shortages information. Development was in Java / JSP / HTML / CSS.

Confidential

Analyst, Applications Development Manager.

Worked closely with laboratory management to gather requirements and document proposed
changes to LIMS systems. Developed systems to integrate the Laboratory Management systems with
lab automation equipment and workstations.
Developed the environmental site profile system and traveled extensively with marketing reps to client sites to demonstrate the system and train customers.