SUMMARY

• 17 years of Systems Administration in Various Windows Enterprise Level Environments
• 13+ years of Expertise in Citrix, VMWare, Windows Server, Active Directory and Exchange
• 13+ years of experience wif MS Exchange (Server 5.5 - Server 2016) (13+ MS Office, Office 365 5+)
• Excellent organization skills, wif teh ability to prioritize tasks, in a fast paced changing environment.
• Excellent written and verbal communications skills, wif teh ability to effectively communicate at multiple levels of an organization.
• Cloud Migration Experience includes (AWS, AZURE, Citrix)
• PowerShell Script Writing 6+ years
• Proven track record of taking initiative and delivering solution oriented results. 17+years
• Demonstrated ability to work independently, as well as wifin teams. (8+ years as Level 3 Lead Engineer)
• Ability to work required shifts including weekend, evening, and on-call as necessary.
• Bachelor’s Degree Penn State University (Corporate Communications wif an Influence in Information Technology
• Experience wif service desk, service delivery and complex help desk environments.
• Active Directory experience includes GPO (Creation and Management), ADFS, and PKI\Certificates
• VMWare experience includes: ESXi 6.0, and VSphere (13+ years)
• Windows Server experience covers Server NT through Server 2016
• DFS\FRS, NTFS, Terminal Server Management
• Monitoring tools include: Solar winds, SCOM, Kase and Managed Engine
• SAN Storage Solutions 13+ years includes NetApp
• Microsoft Key Management service
• Virtual Desktop Infrastructure Management (Hyper V 8+ years and VMWare 13+ years)
• Excellent customer service orientation and follow up skills.

TECHNICAL SKILLS

Software: Windows Server 2016/Windows10 and respective services (DNS, WINS, IIS, DFS, AD), MS Exchange 2016, Microsoft Office Suite 2016, Office 365, Citrix, Xen App 6.5 Xen Desktop 7.0, Robocopy, VMware 6.5, App V, Hyper-V, vSphere, Lotus Notes, Hyena, LAN Desk, SharePoint, Remedy, Webroot Virus Removal, Commvault, SCCM, Shavlik, Team Viewer, Managed Engine, SCOM, NetBackup, Dame ware, DFS, Blackberry Enterprise Server, Apple & Android Cell Phone Management, Networked Print Server, IIS, Symantec Endpoint Protection, and McAfee Virus Suites

Hardware: Intel workstation, blade solutions (Dell, IBM, HP), network attached storage, Android, iPhone, Blackberry communication devices, Cisco, HP/Dell Servers Various SAN Solutions

Protocols: TCP/IP, DHCP, SMTP, SNMP, FTP, VLAN, VPN, WLAN, Telnet, OSI model, DMZ, routing concepts

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

• Exchange 2016 & 2010 (Mixed Environment) and Office 365 Engineering and Administration
• Windows Server 2016 Architecture
• Implemented IT Infrastructure Library (ITIL) Processes and Standards for Best Practices
• Exchange Migration from Exchange 2010 to 2016
• Lead Engineer Windows Server 2016
• Installed/Configured Exchange 2016
• Managed Symantec Endpoint Protection
• Support for Apple iPhones and Android (Samsung) Cell Phones
• High Profile Client Facing (Share Holders, VIP’s)
• Symantec Spam Protection
• Group Policy Management
• One Drive Support wif Office 365 Administration
• UE-V (User Experience Virtualization)
• Administered/Engineered/ VMware Server Virtualization for Enterprise Domain Environments
• Multiple Virtual Server Enterprise Environment Vmware/VSphere
• SEP Anti-Virus solutions
• Citrix Application Integration
• Engineer and Support Desktop Auto Deployments
• Engineered/ Administrated Active Directory 2012
• San Storage Management
• Kase Systems Management Appliance /WSUS Patch Management/SCCM Patch Management
• Bitlocker File Encryption
• Engineered/Administer Office 365
• Apple/PC Desktops
• Windows 7/8.1/10 Desktop OS administration
• Tier 3 Support Engineer
• Power Shell VB Script Writing
• Disaster Recovery Document Process

Confidential Bristol, PA

Project Manager

Responsibilities:

• Exchange 2013 and Office 365 Engineering and Administration
• Lead Engineer Windows Server 2012 R2
• Implemented IT Infrastructure Library (ITIL) Processes and Standards for Best Practices
• Managed Symantec Endpoint Protection
• Group Policy Management
• Support for Apple iPhones and Android (Samsung) Cell Phones
• Designs and Implements Virtual Desktop Solutions
• Administered/Engineered/ Hyper V Server Virtualization for Multiple Domain Environments
• Multiple Virtual Server Enterprise Environment VMware/VSphere
• Implemented Various Anti-Virus solutions
• Citrix Application Integration
• Engineer and Support Desktop Software Deployments
• Configured Administered/Engineered/ Citrix Xen Desktop VDI /XenApp 7.5
• Engineered/ Administrated Active Directory 2012
• San Storage Management
• Shavlik/SCCM Patch Management
• System Center 2012 R2 (SCOM) Configuration/Administration
• Engineered/Administer Office 365
• Apple/PC Desktops
• Windows 7/8.1/10 Desktop OS administration
• Tier 3 Support Engineer
• Power Shell VB Script Writing
• Document Process

Confidential, Philadelphia PA

Senior Systems Exchange Migration Engineer

Responsibilities:

• Responsible for Day to Day Email Administration and Support for Users and Servers Exchange 2010 and Office 365 Pre/Post Migration
• Migration Project Planning using Skype for Business
• Lead Engineer Windows Server 2012 R2
• Implemented IT Infrastructure Library (ITIL) Processes and Standards for Best Practices
• Group Policy Management
• 65,000 users Multiple Domain (over 30) Enterprise Server 2012
• Support for Apple iPhones and Android (Samsung) Cell Phones
• Application Integration in Multi Domain Citrix Environment
• Administered/Engineered/ Hyper V Server Virtualization for Multiple Domain Environment
• Virtual Server Enterprise Environment
• Symantec Endpoint Protection 12.1
• Administered/Engineered/ Citrix Xen Desktop VDI /XenApp 6.5, environment for Multiple Domain Environment
• Active Directory 2012 Environment
• Engineer and Support Desktop Software Deployments
• San Storage Management
• Engineered/Administer Office 365
• Apple/PC Desktops
• Windows 7/8.1/10 Desktop OS administration
• Tier 3 Support Engineer
• Power Shell/VB Script Writing
• Document Process

Confidential, Essington PA

Senior Infrastructure Migration Planning Architect/Engineer

Responsibilities:

• Responsible for Infrastructure Design, ensuring availability, reliability and manage all IT related systems and infrastructure including servers, desktops, laptops, and printers
• Lead Project Planning Infrastructure Active Directory from Windows Server 2003 to Windows Server 2012
• Implemented IT Infrastructure Library (ITIL) Processes and Standards for Best Practices
• Support for Apple iPhones and Android (Samsung) Cell Phones
• Group Policy Planning and Testing in Prep for Migration
• Designs and Implement Desktop Software Deployments
• System Center 2012 R2 (SCOM) Configuration/Administration
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• Site Migration of Windows 7 End users to Windows 10
• Linux Red Hat Administration
• Build Exchange Environment 2013 for email and messaging Systems
• Administered/Engineered/ Hyper V Server Virtualization for Multiple Domain Environment
• Virtual Server Enterprise Environment
• Office 365 Administrator
• Disaster Recovery Planning/Writing
• Power Shell Script Writing
• Webroot Virus Protection
• Administered/Engineered/Citrix Xen Desktop/XenApp 6.5, environment for Multiple Domain Environment
• Active Directory 2012 Environment
• San Storage Management
• Engineered SharePoint 2013 Server
• Application integration
• PowerShell VB script writing
• Windows 7/8.1/10 Desktop OS administration
• Managing relationships wif IT Vendors for various products
• Project Lead Escalation Point to Help Desk Engineer
• Migration Documentation
• Apple/PC Desktops
• Take part in/oversee design of new services & projects
• SQL Server 2012
• Server Level and file level provision services as requested by management or user base

Confidential, Wynnewood PA

Senior Desktop Infrastructure/Citrix VMware Engineer/ Project Manager

Responsibilities:

• Responsible for Infrastructure Design, ensuring availability, reliability and manage all IT related systems and infrastructure including servers, LAN/WAN
• Mixed Exchange Environment 2010 and 2007Administration/Engineering
• Administered/Engineered/ Citrix Xen Desktop/XenApp 6.5, Citrix Mobile in a Citrix Center Virtualized environment for Multiple Domain Environment
• 300 Virtual Server Enterprise Environment
• Prepares Reports Suggest New Technology Integration to Management.
• Active Directory 2012 Environment
• deploys applications & manages workstations using enterprise management tools.
• Application integration in a Multi Domain Enterprise Environment
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• Architecting, migrating and operating on VMware ESXi infrastructure
• Backup Exec 2012
• Office 365 Email Archiving Engineer
• Windows 7/8.1/10 Desktop OS administration
• San Storage Management
• System Center 2012 R2 (SCOM) Configuration/Administration
• Linux Red Hat Administration
• Disaster Recovery Planning/Writing
• CommVault Backup
• Managing relationships wif IT Vendors for various products
• SCCM Patch Management
• Project Lead Escalation Point to Help Desk Engineer
• Group Policy Management
• Develops and Implements Documentation for Servers and Desktops
• PowerShell script writing
• Coordinating and monitoring troubleshooting on protocols SNMP and SMTP.
• Take part in/oversee design of new services & projects
• SQL Server 2012
• Apple/PC Desktops
• Server Level and file level provision services as requested by management or user base

Confidential PA

Senior Infrastructure/Citrix VMware Engineer/Project Manager

Responsibilities:

• Responsible for Infrastructure Design, ensuring availability, reliability and manage all IT related systems and infrastructure including servers, LAN/WAN
• Build new Exchange Server 2010 Environment for email and messaging Engineer/Administrator activities for up keep
• SAN Storage Management
• SCCM Patch Management
• Develops and Implements Documentation for Servers and Desktops
• Administered/Engineered/ Citrix Xen Desktop/XenApp 6.5, Citrix Mobil in a VMware Center Virtualized environment for Multiple Domain Environment
• System Center 2012 R2 (SCOM) Configuration/Administration
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• Managed NetScaler Gateway wif XenApp, Xen Desktop in an Enterprise Level Data Center (Navy Yard)
• VMware ESXi infrastructure/App V server backup administrating, architecting, Migration.
• Managing relationships wif IT based external service providers Center and Xen Desktop
• Project Lead
• Windows 7/8.1/10 Desktop OS administration
• Linux Red Hat Administration
• Disaster Recovery Planning/Writing
• Commvault Backup
• PowerShell Script writing
• Group Policy Management 2012
• Take part in/oversee design of new services & projects
• Server Level and file level provision services as requested by management or user base

Confidential, Trevose PA

Senior Systems Engineer /Citrix VMW

Responsibilities:

• Fortune Global 100
• Responsible for International Infrastructure Multiple Domain Environment
• Mixed Exchange Environment 2010 and 2003 Administration/Engineering
• Multiple OS Server Environment Server 2003/2008
• San Storage Management
• Develops and Implements Documentation for Servers and Desktops
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• Administered a Citrix XenApp/Desktop Virtualized environment for approximately 5000 users
• Managed Citrix Netscaler Gateway wif Citrix Desktop/XenApp 6.5, XenDesktop across multiple Farms around teh World
• VMwareESxi /App V /Hyper-V Virtual Environments Citrix Xen App/Server Administrating/Engineering
• Supported 3000+ server environment and over 11,000 users
• PowerShell script writing
• Disaster Recovery Planning/Writing
• Monitoring Multiple Data Centers around teh World (SCOM)
• Maintain International relationships around teh World over 22 Countries
• Responsible for Infrastructure related problems wif daily ticket queue
• Take part in/oversee design of new services & projects
• Work Independently wif management in Singapore
• Responsible for Active Directory Infrastructure in and Enterprise Server Environment
• Enterprise Patch Management in Internationally Environment (Paris, Sydney, Dubai) SCCM

Confidential,Allentown PA

Senior Infrastructure Architect /Information Technology Manager/ Project Manager

Responsibilities:

• Responsible for USA Infrastructure, ensuring availability, reliability and manage all IT related systems and infrastructure including servers, LAN/WAN and Telecoms
• Exchange Server 2010 Administrator
• Develops and Implements Documentation for Servers and Desktops
• Administered a Citrix Desktop/XenApp Virtualized environment for approximately 2000 users
• VMware ESXi/App V server backup administrating, architecting and migrating
• Coordinating and monitoring troubleshooting on protocols SNMP and SMTP.
• Supported 1000+ server environment
• Managing relationships wif IT based external service providers
• Responsible for processing 30+ tickets per day
• Project Lead Windows 7/8.1/10 Desktop OS administration
• Group Policy Management
• Disaster Recovery Planning/Writing
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• SAN Storage Management
• Take part in/oversee design of new services & Local and International projects
• Travel to teh United Kingdom for site specific Training
• Responsible for implementation of and adherence to Information Security policies and Guidelines at a local level.
• Responsible for teh Voice engineering and support, strategic and capacity planning, Telecom provisioning, contractual reviews, financial management and billing management and reconciliation, payment and dispute management
• Server Level and file level provision services as requested by management or user base

Confidential

Citrix Engineer

Responsibilities:

• Provide support for Citrix Desktop/XenApp environment virtual hardware for multiple Application Vendor sites (Including IBM, Wipro)
• Citrix Application Implementation in Multiple Domain Environment
• Provides 3rd level client support
• Deploys and packages applications in Virtual Enterprise Environment
• Worked on and troubleshot Citrix XenApp 6.0 environment running on VMware ESXi server
• Provide software support, Testing new Applications, Configuration of new Applications in a Developmental and Production environment.

Confidential, Flushing, NY

Senior Desktop Support Engineer/Citrix System Engineer

Responsibilities:

• Provide support for Citrix Desktop/XenApp environment virtual and physical server hardware for multiple remote sites
• Supported Citrix XenApp 6.0 environment running on VMware ESXi server
• Provide server hardware support
• App-V/VMwareEsxi Server Environment administrating, architecting and migrating
• Group Policy Management
• Windows 7/8.1/10 Desktop OS administration
• Provides Tier 3 client engineering support for desktop software deployments
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• 1st, 2nd and 3rd level support and troubleshooting for Server and Desktop related issues including: Citrix support, GPO Active Directory in a Vista, Windows7 XP, Server 2008, 2003, VMware Enterprise Environment
• Server Level and file level provision services as requested by management or user base

Confidential, PA

Wintel Engineer / Level III Desktop Support

Responsibilities:

• 1st, 2nd and 3rd level support and troubleshooting for Server and Desktop related issues including: Citrix XenApp, MS Exchange 2003 and Active Directory in a Vista, Windows XP, Windows 2000 Server and Windows Server 2003, 2008 Server environment using Remedy Trouble Tickets
• Provided end user support to teh Citrix Desktop/XenApp 5.0/6.0 environment, App V
• One on One support for End Users and Level 2 Helpdesk Technicians in and Enterprise Server Environment wif over 2000 (including over 400 Virtual) servers and about 200,000 users/Computers
• Disaster Recovery Planning/Writing Performed Recovery in Fire in Data Center
• OS Level Patch Management/Active Directory Management, DFS Management, Break Fix, Server Management, Backup/Restore file Administration, Migration, Application Installation and Upgrade
• Decommission old servers and Migrate old data, applications, etc. to new physical or virtual servers using Robocopy, Replication and other DFS Management tools
• Remediate security vulnerabilities on Server Operating Systems, Networks and File level security
• Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs
• Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance wif company policy. Recommends resolution to complex matters of significance and coordinates teh implementation of teh approved course of action
• Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved
• Oversees teh installation of client department-specific applications and systems. Ensures installations are in accordance wif appropriate operating procedures; determines revisions or updates to installation as needed
• Responsible for powering down servers, stripping servers for parts, testing teh memory, and disposing of old servers in preparation for date center move
• Responsible for destruction of confidential media such as hard drives, backup tapes, and CD media. Project lead for Data destruction and other time sensitive data
• Worked on Network Team in a multiple OS Environment (Windows 2000, 2003 Server) over 100 servers
• Lead role in Server Build Room Project in conjunction wif a move of an Enterprise Data Center of over 100 servers (DL380 G4, DL380 G3,DL380 G2,DL580, ML370 and other Compaq/Hp Server Technology)

Confidential, Syracuse, NY

Field Technical Engineer

Responsibilities:

• Responsible for Installation and Configuration of Windows 98, 2000, 2003 server, XP, and Vista machines
• Engineering activities also included virus removal, data recovery, 1st, 2nd, and 3rd level support and troubleshooting
• One on one consultation wif customers Implementation of Network needs in multiple OS Environments (Windows: 98, 2000, 2003 Server, XP, and Vista
• Responsible for Installation and Configuration of Windows XP Professional machines using Remote OS Installation from System Images in a LAN/WAN environment
• Consulting activities also included configuration, 1stand 2nd level support and troubleshooting
• One on one consultation wif users and Implementation of a Rollout in a Windows 2003, XP Environment
• Responsible for providing local area network (LAN) solutions to professional clients in teh greater Philadelphia region.
• Consulting activities included installation, configuration, 2nd level support and troubleshooting
• Technologies handled include Active Directory, Microsoft Exchange 2003, Windows NT, Windows 2000 and Windows 2003
• Installing and Configuring Active Directory, Microsoft Exchange 2003 and ISA Firewall

Information Technology Assistant Manager

Responsibilities:

• Responsible for assisting teh Information Systems Manager for handling teh day to day administration of teh company’s computer network.
• IT department responsibilities included network administration, system administration, WAN administration, and 1st/2nd level desktop support.
• Technologies handled include hardware and software on both LAN and WAN including servers, routers, network printers, blackberry communication devices, etc.
• Additional duties included training new hires in soft and technical skills