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Senior It Program Manager Resume

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New York, NY


An innovative and pragmatic IT Senior Executive with the ability to balance strategic decisions and financial discipline with a hands - on approach to leadership-resulting in strong team, management and client satisfaction. Engaging communicator and relationship builder with expertise in managing a portfolio of multi-million dollar enterprise projects, contract negotiations, team development and consistently exceed standards and expectations.


  • Strategic Planning, Roadmaps & Innovation
  • IT Program / Project Management / PMO
  • Global Systems / Data Management
  • SDLC Process-Agile, Scrum, Waterfall
  • IoT / Digital / Cloud Computing
  • Organizational Change Management (OCM)
  • Business Intelligence / Data Visualization
  • Budgeting, Forecasting & Cost Containment
  • Key Performance Indicators & Analytics
  • Disaster Recovery / IT Security
  • Web & Mobile Applications
  • Vendor Relations & Management
  • Strong technology, business and financial acumen with recognized savings in excess of $100 million.
  • Expert in Systems Development Life Cycle (SDLC) Agile and Waterfall structured methodologies; delivered global, medium to large scale, complex systems from concept to production roll out and warranty period.
  • Highly-motivated, possess strong analytical and superior critical thinking skills, ability to define problems, collect data, establish facts, draw valid conclusions and provide valued insight to business opportunities.
  • Team-building leader with proven success in creating highly efficient and innovative cross-functional teams, fostering a culture of results driven solutions and enhanced user participation and experience.
  • Excellent written and oral skills in communicating project plans, health and risks/issues to all management levels.


Qlikview | Tableau | Cognos BI Studios | WebFocus | Cloud Storage | SaaS | SharePoint | Big Data | Data Lake | Salesforce | Workday | PeopleSoft | HP PPM | Service Now | IBM Clarity | IT Security | PVCS | .Net | ThinkTank | DataStage | C++ | JavaScript | JAVA | SQL | Oracle | Sybase | HTML | MS Project | MS Visio | Access/Excel VBA


Confidential, New York, NY

Senior IT Program Manager


  • Managed multiple cross functional teams amidst a demanding fast-paced, highly-matrixed Agile/Scrum and Waterfall environments. Worked closely with business stakeholders and technical teams to develop requirements, cost estimates, program status, release milestones, schedules, risks and issues.
  • Created and presented to all management levels and reported project health, risks/issues and financials to the PMO.
  • Re-designed the global business process to oversee initiative to eliminate the use of Confidential for all assets worldwide activities, while tracking funding and other supporting KPI’s. Created operational monthly dashboards and reports for the executive committee to monitor the progress.
  • Established communication and project governance over the global expense management initiative. Proposed, designed and implemented dashboards for each work stream to track project budgets, key milestones, annual investments and savings analysis. Created and automated reporting process reducing labor costs by $500 thousand within 3 months and accelerated reporting availability by 2 weeks.
  • Conducted contract and statement of work (SOW) reviews with vendor management to verify pricing structure/commitment and vendor compliance. Managed tracking of vendor consolidations and renegotiations.

Confidential, Jersey City, NJ |

Information Officer - Global Portfolio Manager


  • Managed Global Staff of 75+ organized by expertise across multiple locations including; project managers and leads, solution architects, usability interface (UI) designers, graphic artists, business analysts, data analysts, quality analysts, Qlikview, Tableau, Cognos, WebFocus, C#, .Net, Hadoop and ETL developers.
  • Worked closely with HR and owned the implementation for a bonus merit system and sourcing PeopleSoft and Workday to track employee and key worker metrics by providing a suite of mobile Dashboards for all Executive Operation Managers across the firm.
  • Partnered with Data Science Department to provide services and expertise for all key initiatives and the development of the Data Lake and analytical platform to support key initiatives and business decisions.
  • Managed $6 million initiative for Actuarial Department, reverse-engineered and migrated legacy platform to DataStage. Created data repository for reporting and suite of Tableau Dashboards to aid actuaries with pricing & reserves. Used Hadoop to process large data sets to support Actuarial loss triangles to organize claim data.
  • Positioned team and led multiple Organizational Change Management (OCM) efforts supporting new CEO and CIO direction. Developed comprehensive plans for transformation efforts consolidating external support (LEAN), introducing new technology platforms and client training, and best practices for remote workers.

Confidential, Jersey City, NJ

Global Solutions Delivery Manager


  • Worked directly with company CEO and executive leadership to establish OCM approach across entire organization to create visual strategy to produce clear, immediate on-demand oversight of business performance from HR to financials and sales metrics across different company business lines. Accountable for end-to-end engagement and full project life cycle.
  • Mediated with CEO’s Chief of Staff, legal and vendor management to bring in and implement a new collaboration tool called ThinkTank for the CEO executive staff meetings and town halls.
  • Pioneered and managed from inception to delivery the automation and creation of an online management and reporting system for the Direct Marketing and Financial Analyst teams to distribute P&L information to run and improve campaign financial and digital marketing oversight with first year savings of approximately $5 million.
  • Directed custom built budget / forecast / workflow system for the Global Marine & Energy division to manage their revenue forecasting process for all their profit centers. Projected savings was estimated at $12 million.
  • Initiated and managed Data Lake and reporting on demand implementation to support current and future IT Data requests and adhoc / dynamic reporting needs. Replaced existing Webfocus / Excel reporting platform with Cognos and Qlikview solutions reducing over $2 million in operating costs.
  • Managed all interactions with the Salesforce leadership team providing professional IT services to augment data and cloud reporting needs. Designed and managed the creation and implementation of an interim National Accounts Management System as a stop gap solution until Salesforce.com was in place.

Confidential, Jersey City, NJ

Senior Program Manager


  • Established and led white glove-style Professional Services staff to provide high-quality technology and business solutions for our managed clients, business partners and third party joint initiatives.
  • Oversaw custom built multi-million dollar systems, reporting, and all facets of managing large initiatives including project management and governance, resource management, team building, training, project forecasts/budgets, performance reviews, status reporting, administrative needs and negotiating consulting contracts.
  • Achieved reduction of operating expenses in excess of $30 million by reducing external vendor dependencies, implementing solutions to increase service center efficiencies, eliminating system redundancies, storage costs, windows and virtual desktops and resource onboarding.
  • Managed and cultivated large (35+) Professional Services team providing complete solutions at lower cost and shortened delivery times than external vendors with attributed annual savings of approximately $10 Million.
  • Collaborated with peer teams including Enterprise Data Warehouse (EDW) and Enterprise Data Management (EDM) in sharing knowledge and working to redesign company’s varied approach to one unified reporting vision and creating data readily accessible for self-service reporting.
  • Designated point of contact for approved vendors helping to develop business plans and participate in proof of concept (POC) initiatives to evaluate new products.
  • Coordinated vendor selections, business meetings, software pricing models, contract terms, license agreements, and negotiations working closely with vendor management.
  • Created and managed company’s first commercial business intelligence (BI) team to support both business users and other technology teams requiring specialized skills, BI product solutions, or as alternative to hiring external vendors.
  • Reduced operating costs by over $2 million in the first year through automation and developing an online BI portal for centralized self-service and on-demand dynamic reporting.
  • Negotiated with Cognos million dollar licensing contract and spearheaded transformation efforts to eliminate manual reporting and migrate MS Excel and MS Access reports to the Cognos platform.

Senior Project Manager

Confidential, Jersey City, NJ


  • Coordinated and point of contact for domestic branch office applications, network / server requirements and deployment activities.
  • Oversaw site and business communications, hosted weekly meetings, managed vendor requirements, and team of project leads responsible for weekly deployments.
  • Stepped in and turned around failing project

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