Team Supervisor Resume Profile

SENIOR MANAGEMENT / PROJECT EXECUTIVE

Accomplished and dynamic professional offering 15 years of valuable and diverse project management expertise in multiple Medicaid business settings FL, GA, DC, MA, NH, CA, and SC .
Consummate manager of large teams, uniquely capable of coaching and mentoring subordinates to attain performance far above their expectations.
Tenacious problem solver assume ownership of issues to ensure complete resolution. Excel in highly challenging environments requiring focused decision-making and a calm presence.
Adept at leading concurrent project teams through all phases of the project and software development lifecycle SDLC , using Agile, Scrum or PMBOK methodologies, as applicable.
Excellent communication, training, and problem-solving skills can convey complex technical concepts to users and colleagues of all levels.

Areas of expertise include:

PROFESSIONAL EXPERIENCE

Confidential

Director, Project Management Office

Manage daily operations of the Information Technology IT Project Management Office PMO . Direct Project Management governance, methodology, and framework of the state Medicaid program.
Establish and coordinate complex project prioritization processes across the enterprise, perform timely project reviews, and generate executive-level portfolio metrics.
Established agency-wide Process Improvement and Performance Management teams, using Lean Six Sigma methodology, which drove a 75 increase in business process automation.
Built a 100 person Project Management Office to manage a portfolio of more than 70 agency projects.
Implemented 10 policy-related projects in only 24 months.
Reduced implementation issues by 40 after tasking a Policy Management Committee to oversee new policy initiatives.
Provide consultation and direction to determine the appropriate project methodology such as Agile / Scrum or Waterfall.
Direct the Portfolio Advisory Council and oversee the adherence to the processes and accepted best practices.
Drastically compressed staff hiring process to 10 days from 5 weeks.
Used the following project management tools: Microsoft Office Professional Suite 2013, SharePoint, MS Project Professional, MS Project Web Access, Visio, Microsoft Office 365, Bizagi Business Process Modeling Software BPMS , and Atlassian JIRA.

Confidential

Director Provider Services / Director Systems Implementation

Led project management teams on design, development, and implementation of multiple replacement applications during the take-over phase of the California Medicaid program.
Implemented 3 new integrated systems Customer Relationship Management, Interactive Voice Response, and Electronic Document Management System to enable organization to capture new business for the 6 million-member California health program.
Managed multiple diverse sub-vendor technical teams from CGI, Contact Solutions, eGistics, IBM, and Oracle-Siebel.
Reduced call center inbound talk times more than 50 by developing a training curriculum for new staff, and triaging complex calls to senior call center representatives.
Used the following project management tools: Microsoft Office Professional Suite, SharePoint, MS Project Professional, Visio, and IBM Rational ClearQuest.

Confidential

Senior Project Manager

Coordinated the Provider Services operation and directed staff of 10 Provider Enrollment Credentialing Specialists for state Medicaid Program.
Reduced enrollment applications backlog 70 implemented a streamlined review and approval process.
Slashed enrollment processing time reduced to 2 weeks from 8 weeks by analyzing and reengineering a complex enrollment process.
Confidential Senior Project Manager
Led implementation of the Medicare Part D contract and direct staff of 30 including management responsibilities for customer service, revenue collection, and transaction reconciliation.
Established and maintained relationships with client officials, other professional services vendors, community, provider, and other organizations and agencies.
Confidential Provider Enrollment Project Manager/ QA Manager / EDI Project Manager
Managed multiple Medicaid fiscal agent operational departments. Built effective working relationships with staff members and ensured operational issues were met expeditiously.
Managed Provider Enrollment and Quality Assurance departments in support of Medicaid operations in Florida, Georgia, and the District of Columbia.
Managed numerous EDI trading partners and ensured adherence to all EDI processing service level agreements, including automation mailroom paper processing.

Confidential

Team Supervisor Combat Veteran

Led 15 staff members in multiple dangerous situations during Operation Iraqi Freedom.