SUMMARY

• 10+ years of Process Improvement, Software Configuration Management, System Integration, and Project Management to promote innovative products, technologies, and customer service. A leader and partner with demonstrated ability to deliver:
• Led Agency Download team in transition from “Wagile” to more mature adoption of the Agile methodology. As evident in the creation of better stories, better team collaboration and integration, trust and cooperation, and increased throughput.
• Received 3 e - cheers and 2 Bravo awards based on teamwork, collaboration, and leadership on the Agency Download team.
• Implemented complex Pay, Overtime, and Scheduling configuration to meet each states’ unique requirements for Confidential on the Kronos Platform. Facilitated deployment from 200 stores to 7000+ from May 2012 to Nov 2013. Received two awards form senior managers on collaboration and effectiveness in implementation.
• Analyzed, developed, and validated a SaaS (Software as a Service) workforce management solution.
• Implemented 4 supply chain processes and translations to exchange order and shipment status information with Columbia Sportswear during their SAP transition from September 2011 to April 2012.
• Chosen out of 60 analysts be the lead analyst/project manager and to travel to Petro Rabigh in Saudi Arabia for an expedited (4 week) implementation of a new translation. Worked directly with the client to assist them in understanding their system and the data they were providing to satisfy their needs. Received direct appreciation from client’s senior level VP on speed, collaboration, and effectiveness.
• Integral member of a team to define standard operating procedures for creating our company’s proprietary technical documents to improve efficiency, effectiveness and turnaround time, and provide others with a template and a guideline on how to create the necessary documentation.
• Certified Scrum Master (scrumaliance.org)
• Professional Scrum Master (scrum.org)

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Senior Systems Analyst/Scrum Master

Responsibilities:

• Manage all Scrum Master responsibilities including facilitating daily standups, sprint planning, retrospectives, and demos
• Lead the team in applying Agile best practices
• Shield team from external impediments
• Support Product Owner with the development of Release Roadmaps and Sprint Plans
• Facilitate and participate in the creation and implementation of new team norms.
• Migrate team from RTC to JIRA
• Work closely with Product Owner in backlog management and continuous delivery of features by continually refining Release Roadmaps and Sprint Plans
• Communicate with external teams regarding upstream and downstream dependencies
• Foster communication, trust, and teamwork within the team by asking individuals for input, valuing feedback, thanking individuals for their input resulting in the team working more effectively and efficiently together and beginning to work closer together
• Increased team’s ability to deliver on committed stories from an average of 76% to an average of 98% over a 10 sprint period
• Communicate the team’s progress and success to ensure visibility to Product Owner and stakeholders

Confidential, Seattle, WA

Systems Analyst II

Responsibilities:

• Collaborate with specialists in SAP, Legal and Operations to gather business requirements and system expectations to meet the different requirements of all states in a labor, time and attendance solution.
• Identify, design and deploy enhanced processes and technology solutions supporting operational requirements and strategic initiatives.
• Lead functional requirements and solution design activities and identify effective improvement opportunities.
• Participate in solution testing efforts by developing test plans, preparing test environments, coordinating the test execution and validating test results.
• Provide second tier production support, analyzes and troubleshoots system/user issues to drive resolution and determine root causes.
• Perform systems analysis, requirements gathering, development, and testing in an agile environment.
• Expedited deployment to 7000+ stores encompassing 200,000+ users.
• Worked with a vendor on Confidential first SAAS solution for a Workforce Management solution for a tier 1 market by validating base functionality, creating change requests, change orders, test scenarios, user manuals, requirements documents, functional specification, technical specifications and bug creation and bug validation and ensure that all changes meet Confidential expectations and adhere to timeline and service agreements.

Confidential, Seattle, WA

Systems Analyst

Responsibilities:

• Manage projects for 117 unique clients from inception to completion. Projects ranged from small enhancements to add new functionality, to new client implementation.
• Pro-actively communicate with Business and Technical personnel to gather requirements, create data workflows and processes and the operational impact of business initiatives and recommend and implement solutions.
• Mentored teammates in cross-functional areas in best practices to provide them with the tools necessary to further improve their knowledge and advance their skill set.
• Create custom test plans and procedures to validate developers programming against provided technical documents and client expectations. To ensure all possible scenarios are tested and action as necessary. To reduce project timeline, rework, urgent changes and maintenance costs.
• Coordinate with developers and create technical documents with pseudo code communicating functional requirements, business requirements and data flow. That instructed them of the location of client data, any conversions that are in need and the outputs that are expected.
• Coordinate with cross functional teams to ensure project is successfully installed on time and with complete accuracy.

Confidential, Redmond, WA

Quality Assurance Tester

Responsibilities:

• Attended three-month intensive training course in India to learn corporate culture, communication and best practices.
• Initial triage of errors generated during testing of a major operating system for a large IT corporation in Redmond.
• Created a tracking and logging document to Improve testing analysis and identification of issues during QA activities. As a result, the ability to track known errors and allow developers to focus on unknown issues allows for a better end product.
• Adhered to strict timeline to complete triage and error assignment.