SUMMARY

• Scrum Master and Business Analyst wif 7+ years of experience wif Fortune 500 corporations in financial service, retail and healthcare industries wif strong background in client interfacing, requirements elicitation, data analysis, process modeling and process improvements. Open to interview wifin 24 - 48 hours' notice and available to start immediately.
• More TEMPthan 7 years of experience in IT and Software Development Life Cycle (SDLC) such as Agile (scrum) and Waterfall
• Experienced in writing user stories, story boarding, and story mapping
• Use-case documentation: defining use case list, schedule, review session, signoff wifin Agile framework
• Joint Application Development (JAD) sessions and White Board Sessions wif subject matter experts (SMEs)
• Business process diagrams including use cases, class, activity and sequence diagrams
• Business Requirements Documents (BRD), Functional Requirement Documents (FRD), Non-Functional Requirement Documents (NFRD) and System Requirement Specifications (SRS)
• Analysis of business requirements and separating them into high- and low-level use cases
• GAP analysis (as-is and to-be process models) cost benefit analysis, SWOT analysis and ROI
• Worked wif architecture engineers in data modeling and data mapping
• Content management systems (CMS) web environments such as WordPress
• Achieved planning and development of traceability matrix, test plans, test cases and test scenario to meet product’s BR
• User acceptance testing (UAT), smoke testing, performance testing and functional testing
• Application Lifecycle Management (ALM/Quality Center QC 12)
• SQL scripts, indexes and queries for data analysis and extraction
• Electronic Data Interchange (EDI) transactions used in healthcare industry and good knowledge of HIPAA X12
• Experience in Project management tools including MS Project, Power Point, Excel, Visio and MS Word.
• Knowledgeable wif conducting Process mapping and data mapping process documentation
• Project management experience able to initiate, develop and execute projects from start to finish
• Project management, task prioritization and time management; ability to meet deadlines, including in urgent situations
• TEMPEffective communication wif an ability to understand and interpret the operational needs of businesses at all levels
• Excellent oral, written and presentation skills; clear communicator wif all cross-functional teams

TECHNICAL SKILLS

Business Analysis Tools: Microsoft Visio, Microsoft Project, Jira, Rally and Requisite Pro

Testing Tools: HP Quality Center/ALM 12

Methodologies: SDLC, Agile (Scrum) and Waterfall

Languages: XML and HTML

Operating Systems: Microsoft Window 95/98/2000/XP, IOS, Android

Databases: Microsoft SQL Server 2008

Other Tools: Microsoft Suite, WebEx, SharePoint, WordPress, wireframes and screen mockups

PROFESSIONAL EXPERIENCE

Confidential, MN

IT Systems Analyst

Responsibilities:

• Responsible for build, maintenance, and implementation of the Epic new and existing tests in workflows SoftLab
• Finished multiple go-lives Epic implementation at a multi-hospital system, for new and existing tests from start to end
• Worked closely wif the end-users, system and technical analysts in problem solving during go-live implementations
• Collaborated wif the clinical lab team for Epic go-live project team to identify, changes to the specified Epic EHR
• Serves as a primary contact for TIP areas for issues & requests to provide appropriate changes to existing and new test
• SoftMic to automates processing of specimens over all stages from order entry, processing, & workup to final reporting
• Validated the QC scenarios requirements to meet the needs of Test Implementation Process (TIP) for DLMP
• Ensured the timely completion of all Epic-related work in both test and production environments
• Entering and verifying assigned codes into the Epic Hospital Billing (HB) system
• Utilized HP Quality Center12 to add test scenarios in both test and production environments for the lab team to validate

Confidential, Minneapolis, MN

Scrum Master/Business Analyst

Responsibilities:

• In an Agile methodology, we worked on the web application for the internal Corporate Trust Services (CTS) to serve the needs of investors, bondholders and lenders. CTS team processed bonds payments and reviewed bondholders’ info.
• Interacted wif senior management to create project charter and promote work on the strategy for the project
• Worked along technical teams to gather requirements & convert business requirement into technical specifications
• Worked wif stakeholders in the analysis of business needs, information input/output requirements, process and data flows, report format and content.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on the interactions wif the product owners and stakeholders
• Assist and Coach product owner in prioritizing Product Backlogwif the input and feedback from development team
• Facilitated JAD session wif the business users and SMEs to get a better understanding of the business processes and to create FRD, process flows and screen shots
• Prepared business user stories while following Agile methodology and translated them into technical requirements
• Improve transparency by publishing agile metrics wif velocity chart, sprint burndown, scrum board, and release burndown charts
• Arranged SRS for the development of the loan system; discussed and managed requirements wif the client
• Prioritized and scoped out product backlog items (PBI) wif input from business SMEs
• Utilize situational awareness and conflict resolution skills to halp teams perform at their highest possible level
• Reviewed user stories wif stakeholders to get approval and agreement on direction of technical solutions
• Gatheird high-level requirements through workshop sessions wif business users/stakeholders and SMEs
• Used Rally tools to rank backlogs, estimate size and groom items for planning and scheduling
• Created high-level design and user stories wif UX team; collaborated on wireframes and screen mockups
• Participated in iteration kickoff meetings wif business users, IT and QA teams to record product backlog items
• Led storyboarding sessions and prioritized upcoming sprint cycles for development teams
• Worked wif data architects to create data warehouse for Confidential CTO process
• Participated in Scrum of Scrum to provide updates on progress, impediments and collaboration wif other teams
• Helped the development team to maintain their Scrum tools (Story board, Action board, charts, backlogs, etc.)
• Facilitate Scrum ceremonies-daily stand-up meetings, sprint planning, user demos, retrospectives, and BP refining
• Analyzed SQL query joins to ensure accurate data output for data validation
• Used Microsoft Access to pull reports and to create table and relational database
• Worked wif application team on database migration from SQL Server 2008 to SQL Server 2014
• Assisted QA-developed testing plan/strategy for various solutions and created test cases
• Performed Graphical User Interface (GUI) testing to ensure new system was in line wif business needs and requirements
• Developed test scenarios and made sure each had its own script; ensured the test scenarios included all test cases and mapped the test case conditions to the scenarios
• Executed UAT of the applications; provided users wif test cases, scenarios and guided them during the testing process

Confidential, Minneapolis, MN

IT Senior Business Analyst

Responsibilities:

• Worked wif clients to analyze business needs and captured both functional and nonfunctional requirements
• Analyzed the existing fraud processing system and documented functionality mapping and data conversion procedures
• Prioritize sprint cycles in sprint kickoff meetings wif the teams
• Participated in story mapping and storyboarding sessions to halp prioritize and classify written user stories
• Collaborated wif product owner and scrum master to prioritize product backlogs as a team
• Created and prioritized product backlog items to halp define iteration scope
• Produced tasks and bugs as a part of the sprint management cycle
• Participated in a weekly sprint session wif two-week iteration periods wif development team
• Managed Jira storyboards for issues and workload using Jira for Agile SDLC
• Simultaneously worked on 10-15 user stories at different stages of development and signoff during each sprint
• Worked clients to understand the business needs and creating work flows to document the current process and make suggestions for Business Process Improvement.
• Facilitated virtual sessions wif onsite/offshore teams to organize, share and develop ideas
• Used WordPress CMS to update website content on a TSYS interface for end users
• Conducted demos for business users, stakeholders, and senior management after each sprint release of two weeks
• Monitored and communicated CMS for regulatory updates to remain compliant
• Worked w/ UX team to define wireframes, site maps, graphics, process models & feature lists to reveal the intended user
• Create team-specific Agile process flow in Jira to move tasks from one activity to another
• Produced test plans, test cases and test scripts for the project during the UAT test processing
• Documented the progress and Issues in a defect log for all test cases/scripts while conducting proper UAT scenario and documented defect in HP Quality Center ALM 12 to evaluate and fix and generated daily status report

Confidential, Bloomfield, CT

Scrum Master

Responsibilities:

• Worked wif technical team to halp clarify requirements and ensure product delivery met requirements
• Conduct / facilitate sprint planning, poker estimation, daily scrum, sprint review and retrospective
• Facilitate Backlog Grooming, Scrum Planning, Daily Scrum, Sprint Review and Retrospective meetings
• Responsible for enforcing the rules of Scrum, removing impediments from team while promoting self-management and constantly improving work standards as the central role in fast project delivery wif fewer defects.
• Educate and reinforce Scrum methodology and Agile framework to team members and key stakeholders
• Created workflow scenarios, designed new process flows and documented the business process from the conceptual to procedural level using Microsoft Visio
• Worked wif product owner to prioritize product backlog items based on project priority and business needs
• Conduct Product backlog grooming sessions to understand the stories Product Owner, BA, Scrum Team and Management and also to understand the external dependencies wif the other teams or systems
• Worked wif the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Demonstrated great conflict resolution skills by focusing on Scrum values of openness, honesty and mutual respect

Confidential, Minneapolis, MN

IT Business Analyst (telecommute)

Responsibilities:

• Participated in JAD sessions to identify business process rules and application requirements to prepare BRD drafts
• Documented current and future cross-application process flows and converted into functional & technical specifications
• Analyzed BRD to get a better understanding of the system on both technical and business sides after input from SMEs
• Prepared BRD and converted business requirements into functional requirement specifications
• Involved in defining the scope of the project based on business requirements
• Documented assumptions, business impacts, project risks and scope exclusions
• Assisted Senior BA wif gap analysis among the present and future states of the system and made recommendations
• Identified the user types and roles to prepare process modeling and information flow diagrams
• Created wireframes and process storyboards for application roles-based and user-based security for easy use.
• Used Microsoft Visio to create use-case diagrams and process flows for development team
• Generated use-case models to depict actors and use-cases in various business processes
• Worked wif UX team to create wireframes and interactive mock-ups for business users
• Settled use cases, use cases diagrams, class diagrams, activity diagrams and sequence diagrams
• Worked wif business SMEs/analysts to develop and finalize test plans and use cases
• Developed UAT plans and validation scenarios and execution of those plans as well as advanced trouble shooting

Confidential, Louisville, KY

IT Business Analyst (remote)

Responsibilities:

• Collaborated wif product owner, SMEs and stakeholders to understand the scope of project per project charter
• Worked wif SMEs and member services department to gather user and business requirements and converted to FRD
• Worked wif product owner to prioritize & maintain user stories in the product backlog based on business requirements
• Participated in sprint planning, daily standups, and sprint retrospective meetings
• Ensured user stories were complete, including business values, story points and Acceptance Criteria
• Aided in the collection of user and business requirements to get business requirements in Jira
• Assisted Senior BA to created formal UAT test plans and assisted wif creating system and integration test plans