SUMMARY:

• 20 years of professional experience in the IT field in companies / industries of different sizes and fields of activity;
• Management of delivery of Consolidation projects, Operations and SAP Infrastructure in Latin America for Confidential and Confidential Group, with activities performed in several countries
• Management of the accounting and tax consolidation program for companies of the América Móvil Group in Brazil - Claro, Net and Embratel, by using SAP and Mastersaf systems;
• Lean Project Implementation for the SAP support area at Confidential, reaching, with visible management, operational efficiency and reducing losses and costs;
• Strong management performance, by managing multidisciplinary teams for infrastructure, development and functional analysis - currently with a team of 110 people;
• Management of Delivery of the IT Infrastructure and Development team for implementation and support of SAP products in São Paulo and Multiplatform Development Centers in Salvador and Florianópolis, serving more than 40 clients;
• Support to Pre-Sales and Technical Proposals of large AMS (Application Managed Services) contracts of ERP SAP for contracts from 3 to 5 years;
• Cost and budget control for the AMS-SAP area and multiplatform development (Java, .Net, SharePoint and COBOL) Shared Services;
• Management of the Development and Infrastructure team for the implementation and administration of the My-SAP RM-CA - Industry Solution of SAP Telecommunications at Tim Brasil in the areas of Collection and Recovery;
• SOX implementation for SAP and Sales systems of Tim Brasil;
• Active participation in the Business Startup of Tim Brasil in Brazil in 2002, deploying SAP for all company units for modules FI/CO, HR, SD and MM - strong technical expertise in the implementation and support of SAP products and systems;
• Identity project management for the R/3 system at Tim Brasil;
• Management of Upgrade projects for the R/3 system and products HR, BW and CFM encompassing versions 30F, 46X, 5.0 and 6.0.

WORK EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Head of the Accounting and Tax Consolidation Program for companies, Net and Embratel, managing a group of about 50 people. Management of project budget, contracting of suppliers and partners for implementation of projects.

Confidential

Senior Operations Manager

Responsibilities:

• Responsible for contracts, projects and general operation of Telecom & Media accounts, acting mainly in mobile telephony operators, focusing on SAP projects and AMS contracts - SAP support and demands.

Confidential

Head of Delivery

Responsibilities:

• In charge of three shared development centers for Multiplatform and SAP for three years, serving more than 20 customers in the sectors of telecommunications, media, manufacturing, agriculture and finance for the support of SAP systems and new developments / implementation of projects in programming languages such as .Net, Java and COBOL. Full management of 90 consultants
• SD, FI, CO, MM, PP, PS, BW, PI, CRM and Basis), following incident-related service and new requests for development of demands;
• Lean implementation project together with the Confidential International team aiming at reducing losses and increasing productivity in the SAP support team. The implementation project lasted three months with 16 weeks of formal monitoring. We formed an agent of change so that the A3 cycle of improvement is maintained continuously;
• Establish methodologies and IT processes based on ITIL V3. All the SAP support processes are guided by the ITIL methodology, using appropriate tools to control incidents, problems and new requests, meeting deadlines and SLAs determined for each contract;
• Maintain certifications from developing centers such as CMMI5, ITIL and ISO;
• Effective participation in the drafting of technical proposals for SAP support services and technical deployment by defining infrastructure of datacenter, communication, installation of database and all products made available by SAP.
• Support the sizing activity for implementation of both new SAP projects and SAP upgrade projects.

Confidential

System Support Manager

Responsibilities:

• I participated in the initial assembly of the company and all SAP installation, setting the required staff for deployment, technological infrastructure environment (servers, databases, networks, etc.), performance control and guarantee of accessibility in all business units.
• Management of teams of infrastructure, development and functional specification for the implementation of MySAP RM-CA project to adjust the collection and recovery solution of the company. This was a two-and-a-half-year implementation project.
• I was in charge of the technical definition of infrastructure, setting servers, databases and the entire development team, running over 1000 new codes following the functional specifications of approximately 50 consultants. I managed the budget available for the areas of infrastructure and project development. After the deployment, I was responsible for supporting the technological environment, ensuring the execution of the production chains for collection and recovery processes for post-paid telephone services.
• Active communication with internal clients from the financial and commercial areas.
• Implementation of processes to respond to SOX.
• Creation of change approval flows, review of access profiles of SAP environment users, creation of IT process flows and establishment of audit policies, ensuring that the risks assessed were corrected or remedied.
• Management of consolidation projects of infrastructure processes for SAP in Latin America in all units of the Confidential .
• I participated actively in the deployment settings and SAP product upgrades, being in charge of the technical teams for deployment of new environments.
• I paid monthly visits to each unit ensuring the implementation and monitoring of such deployment processes of SAP products.
• Management and implementation of the sales system
• I was responsible for developing and implementing a sales system fully developed in .Net and integrated online to SAP in order to ensure sales of mobile devices and new lines. With the new system, it was possible to ensure the online updated position of inventories of devices and chips, and ensure the use of correct pricing policy.
• The entire data structure used to this new system was created in the ERP ensuring that one and only database was able to keep the company's sales information.
• I helped review and integrate the whole process of accounting and cash register closing, as well as tax processes into the SAP online.

Confidential

SAP Support Coordinator

Responsibilities:

• Implementation and administration of all Pirelli's SAP environments in Latin America.
• The team of which I was a part performed all the understanding and definition of hardware, as well as the ERP installation.
• Upgrade, installation and administration of all SAP environments of Confidential
• I was responsible for leading and implementing ERP version upgrade projects, ensuring the performance of technology upgrades according to the SAP version release strategy.
• Coordination of infrastructure activities and Basis for SAP. All environment management processes, performance, backup, tuning, management of principals and users, creation of test environments, upgrades and database management, among other activities were part of my work during the period in which I coordinated the technical Basis team of Confidential Brasil.