PROFESSIONAL SUMMARY

• 8 years’ experience in client facing work as Project Manager & Scrum Master.
• Strong Experience in Agile Methodology as well as Waterfall environment of software development.
• Experience coordinating between business and technical areas to achieve high - quality delivery of multiple complex development projects in a fast - paced, dynamic environment through successful planning, tracking and management techniques to deliver on - time.
• Experience creating, maintaining, and tracking project plans, action items, issues, risks, and develops risk mitigation strategies.
• Experience in Technical/ Business documentation - JIRA Epics, JIRA Stories, Business Requirements Document (BRD), Functional Requirements Document (FRD), Source Target Mapping (STM) meeting minutes (MOM) and other project related communication.
• Customer - focus, action - oriented, problem - solver dat builds team spirit, promotes continuous self - development, creativity and initiative.
• Tracks initiation and execution of software project and upgradation of several concurrent projects.
• Strong experience in teh following Microsoft tools: MS Project, Excel, Word, PowerPoint, Visio, and Access, used in maintain organizational areas project management tool, assists in planning and estimation and scheduling project work and supports monitoring and reporting of project progress.
• Strong wif UAT Testing, Product Validation and Quality Assurance. Experienced in providing detailed test plans, test cases and scripts for testing projects.
• Excellent analytical, inter - personal and communication skills wif ability to interact wif individuals at all levels in Software Development Life Cycle.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/NT/XP/Vista/7, MS Dos, MAC OSX, LINUX

Languages: C++, SQL, HTML, XML, Familiar wif .NET

Database: AWS, Data warehouse, Tableau, MS - Access, Informatics, My SQL, EDW & Google Cloud Platform.

Tools: Microsoft Dynamics 365, SharePoint, Microsoft Dynamic CRM 2016, Visual Studio, MS - Office Suite (Word/Excel/Power Point), Salesforce, Microsoft Dynamics CRM 2015, SharePoint, MS project, JIRA, HP QC, Planview, MS Project, MS office, Tableau, HP QC.

PROFESSIONAL EXPERIENCE

Confidential, Menomonee Falls, WI

Project Manager/Scrum Master

Responsibilities:

• Managed multiple companion projects to deliver products for Confidential ’s Analytics team for developing marketing reports.
• Managed projects in Google cloud platform, EDW, Informatica environment.
• Developed work breakdown structures and project plans, as well as project status reporting across several work streams.
• Created JIRA Epic, JIRA Stories & managed Kanban dashboards accounting for project execution.
• Reviewed JIRA stories, Acceptance criteria, organized grooming sessions to offshore team (Future Sprint & Backlog grooming) and prioritize user stories.
• Orchestrated meeting wif Business and stakeholders to identify teh scope, define KPI and RACI chart.
• Analyzed & documented both Functional Specs for business users and Technical Specs for developer.
• Lead scrum meetings and ceremonies as teh Scrum Master for teh Analytics Companion Projects.
• Technical liaison to business stakeholders and product owners and halped to interface wif teh engineering managers for generating estimates of teh effort.
• Responsible for managing project progress and roadmaps, identify risk, risk mitigation factors and address technical issues and infrastructure.
• Responsible for reviewing QA validation signoffs and product signoffs for Companion Projects.
• Evaluated current state operational process, defined and designed future state objective and execution process, coordinate wif offshore team on process execution.
• Analyzed/documented current and future business processes for sales and marketing teams
• Coordinated wif global teams regarding release schedules and system dependencies wif Deployment cycles.
• Drove teh planning and facilitation of user acceptance test (UAT), including creation of UAT scripts
• Participated in Test plan, Design, development, Execution and Bug Tracking for new modules of teh application.
• Helped to maintain teh resource allocation of teh Product team and generate weekly reports to estimate and forecast teh expenses on a weekly basis.
• Participated in teh ongoing corporate business requirements to ensure continuous alignment wif teh IT roadmap and maximized teh efficiencies of teh processes.
• Managed teh budgetary expense of all teh projects, and allocation of capital & expense work in a project.

Confidential, Jersey City, NJ

Project Manager/Scrum Master

Responsibilities:

• Managed effectively credit card promotion reporting project for teh credit card business.
• Managed and communicated key performance indicators for project cost, scope and timeline.
• Partnered closely wif senior leadership, business stakeholders and IT functional leads to develop and implement high quality IT solutions.
• Used SharePoint for project documentation, management, collaboration and maintenance. To manage basic workflows of teh projects, manage metadata to maintain teh custom design of teh project.
• Assisted in providing thought leadership to evolve PMO best practices and mentor junior project managers and project coordinators.
• Defined project scope, objective, staffing, resources and deliverables for all projects.
• Acted as primary day-to-day point of contact for teh client and teh operational aspects of teh project.
• Reported metrics, analyzed data and assessed service management performance for senior leadership and teh customer as well as recommend improvements.
• Aligned sprint schedules based around technical dependencies both on and off shore teams.
• Coordinated wif global teams regarding release schedules and system dependencies wif other dependent teams.
• Drafted Business Requirements & Functional requirements document -BRD & FRD. Created process flow diagrams and use cases using Visio.
• Coordinated wif Dev teams & PM during all phases of project lifecycle and halped baseline project plan using MS Project.
• Collaborated wif Product Owner to schedule releases based on technical dependencies.
• Managed, Maintained and prioritized teh product backlog of technical user stories.
• Analyzed/documented current and future business processes for sales and marketing teams.

Confidential, Auburn Hills, MI

Project Manager/ Scrum Master

Responsibilities:

• Defined project scope, objective, staffing, resources and deliverables for all projects.
• Developed and initiated internal process to improve Agile implementation.
• Acted as primary day-to-day point of contact for teh client and teh operational aspects of teh project.
• Reported metrics, analyzed data and assessed service management performance for senior leadership and teh customer as well as recommend improvements.
• Performed Daily Scrums, risk management and managed scope creep for issue related to teh projects .
• Participated in teh ongoing corporate business requirements to ensure continuous alignment wif teh IT roadmap and maximized teh efficiencies of teh processes.
• Collaborated and coordinated tasks among IT partners, management, and customers to ensure visibility.
• Worked wif SMEs to gain experience and noledge and conducted meetings and joint sessions (JAD) wif Business Stakeholders to gather and analyze teh business requirements
• Conducted and participated in JAD Sessions periodically wif various Subject Matter Experts at various phases of teh Software Development Life Cycle to discuss open issues and resolve them.
• Made a Gap Analysis and assisted teh development team to understand teh To-Be process.
• Created documents like teh Business Glossary to facilitate teh other teams in understanding client business.
• Participated in teh Incident Management and Problem Management processes for root cause analysis, resolution and reporting.
• Approved changes, reviewing open issues and communicating essential information.
• Worked on data settlement in various source systems including Teradata.
• Logged issues in JIRA and monitored resolution to completion.
• Involved in successful releases of teh product until it went live.

Confidential, New York, NY

Jr Project Manager

Responsibilities:

• Successfully collaborated wif developers, DBA's and technical team to perform root cause analysis of all issues.
• Successfully resolved teh backlogs related to both software and hardware problems during development.
• Provided weekly detailed reports to Senior Management on teh status of teh top 50 "hottest" issues.
• Acted as primary day-to-day point of contact for teh client and teh operational aspects of teh project.
• Reported metrics, analyzed data and assessed service management performance for senior leadership and teh customer as well as recommend improvements.
• Aligned sprint schedules based around technical dependencies both on and off shore teams.
• Coordinated wif global teams regarding release schedules and system dependencies wif other dependent teams.
• Assisted project manager to determine priority project work and communicate to staff.
• Assisted in project tasks as part of new project implementation, including interface development, data conversion.
• Worked wif project team members and project managers and developed strategic project management plans using Microsoft PowerPoint.
• Tracked project dependencies outside of teh project team's control and escalating issues as necessary.
• Compiled and distributed project information, status reports, and project budget expenditures.
• Monitored teh entire phases of project cycle and ensure quality and outstanding performance of projects wif Microsoft Project.
• Managed all project related information like status reports (velocity, burn-rate & burn-down rate), issues and risks, change management, project metrics data, project budget and schedule management.