SUMMARY

• Highly organized, result oriented SAFe 4.0 Scrum Master with over 4 years of experience coaching and mentoring Scrum and Kanban teams. Leveraging 7 years of IT experience to deliver large - scale projects on time and within budget.
• Utilizing over four years of experience successfully managing and maintaining an online business to deliver exceptional detail oriented customer service and leadership through excellent interpersonal skills.
• Proficient in serving, coaching and bringing excitement to teams.
• Efficient in collecting, documenting, and managing software requirements in an agile environment. Driven to expand complex technical concepts to meet and exceed business and technical objectives. 

TECHNICAL SKILLS

RELEVANT COURSEWORK: SQL, Networking with TCP/IP, Security and Information, Database Management Systems, Security Fundamentals, Principles and Ethics, Introduction to Information Systems I & II, Fundamentals of R Programming, Health Management, Health Policy, Ethics for Health Professionals, Medical Terminology, Working HIPAA & OSHA Regulations Knowledge, Technical Writing.

SKILLS: SQL, Microsoft Office (Word, Excel, Powerpoint, Outlook), Waterfall, Agile, Kanban, Scrum, PeopleSoft, Jira, Adobe Photoshop, R Programming, Salesforce CRM, Corel Draw.

LANGUAGES: Urdu, Arabic, Hindi.

PROFESSIONAL EXPERIENCE

Confidential, Silver Spring, MD

Scrum Master/ Training Practice Lead

Responsibilities:

• Facilitate Scrum ceremonies (Daily stand-up, sprint planning, retrospectives).
• Support the Product Owner with refining and maintaining the backlog.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Educate and reinforce Kanban framework and Agile methodology to on-shore and off-shore team members and key stakeholders.
• Creates course material for students using SAFe 4.0 coursework.
• Defines, implements, and manages all Knowledge Base processes to identify gaps in knowledge assets and then work independently to develop and write Knowledge Base Articles (KBAs) with the necessary technical solutions.
• Coached a team of 15 offshore developers in the Agile methodologies to deliver 56 deliverables on time.
• Coordinated the structure and hierarchy to facilitate the classroom environment and curricula so that all Agile principles were learned in an efficient manner
• Aligns direction of all articles with ITSM knowledge base initiatives.
• Maintains quality assurance, assess and edit low-rated articles, and perform technical and format reviews of all articles.
• Familiar with PeopleSoft Enterprise service automation to establish core operational processes to support project life cycle.
• Standardizes documentation for layout, style, and language as well as create templates and scripts to automate CSD processes as much as possible.
• Expanded Agile training program using promotions via social media and face-to-face interactions with potential clients.
• Co-teach SAFe Scrum Master certification classes with 10-15 students.
• Optimize work flow using Kanban principles to help the team visualize flow of work.

Confidential, Baltimore, MD

Scrum Master

Responsibilities:

• Facilitated Scrum ceremonies (Daily stand-up, sprint planning, retrospectives).
• Track and communicate team velocity.
• Created daily employee productivity reports for Project Managers using Rock Pond and SQL.
• Created dispense reports for drug manufacturers monthly.
• Manage customer profiles using Salesforce CRM.
• Manage an insurance database with over 10,000 health insurance providers.
• Work closely with Project Managers and company directors to manage patient profiles and database with strict adherence to HIPAA guidelines.
• Educate and coached the team using Scrum framework, and Agile methodology.

Confidential

Chief Operating Officer/ Consultant

Responsibilities:

• Expanded business using promotions via social media to generate warm leads.
• Facilitated daily stand ups and planning meetings.
• Served team members by removing impediments.
• Responsible for marketing/communication.
• Responsible for purchasing high quality silk ties at wholesale prices and delivering to customers.
• Maintained excellent customer service.
• Responsible for daily revenue and face to face transactions.
• Used a portion of the profits every month to purchase high quality ties to donate to those in need.
• Consulted clients in one on one sessions, and obtained requirements.
• Delivered all products to the client on time and within budget.

Confidential

Scrum Master

Responsibilities:

• Facilitated Scrum ceremonies (Daily stand-up, sprint planning, retrospectives).
• Track and communicate team velocity.
• Work closely with Project Managers and company directors to manage patient profiles and database with strict adherence to HIPAA guidelines.
• Educate and coached the team using Scrum framework, and Agile methodology.
• Support the Product Owner with refining and maintaining the backlog.
• Protect the development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.