SUMMARY:

• 5+ years of industry experience as Business Systems Analyst and Certified Scrum Master worked in various domains
• Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player.
• Possess excellent business writing skills required for documenting Business Requirements Document (BRD), Functional Requirements Document (FRD), Non - Functional Requirements Document (NFRD) and System Requirements Specification (SRS).
• Thorough understanding of software development(SDLC) methodologies such as Waterfall, and Agile/Scrum and Hybrid Model.
• Gather functional specifications for CRM, system configuration, testing and end-user support for successful implementation.
• Experience in conducting GAP analysis, Impact analysis, Feasibility study, Cost-benefit analysis, Risk analysis, Root cause analysis, Business Process Reengineering and SWOT analysis.
• Skilled at gathering requirement using different elicitation techniques such as Client interviewing, Focused Group, Artifact Digging, Prototyping, Job shadowing, Document Analysis, Reverse Engineering and Benchmarking.
• Facilitated Scrum Ceremonies such as Product Backlog Meeting, Daily Scrum Meetings, Sprint Planning Meeting, Sprint Review Meeting and Retrospective Meeting and Extensive knowledge in maintaining Product backlog, Burn down chart and Team Velocity.
• Knowledge of web services related concept such as web methods, WSDL, HTML, AJAX, SOA, and web architecture, business engines.
• Experience in creating SQL queries(CRUD) for data analysis including triggers procedures.
• Proficient in using MS Visio, and UML for generating Use Cases, Class Diagrams, Entity relationship (ER), Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.

TECHNICAL SKILL:

Methodologies/ Frameworks: Agile/Scrum, Waterfall, Kanban, RUP

Project Management: MS Office, JIRA, RALLY, HP ALM, SharePoint

Tools: MS Project professional,, MS SharePoint 2010, Scrummage, JIRA, RALLY, TFS

Business Intelligence: Tableau, Power BI

Database: MS SQL Server2012/2008, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Senior Business Systems Analyst/Scrum Master

Responsibilities:

• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis. Conducted JAD Sessions with various stakeholders and project team.
• Worked on GIS to create proper mapping for counties and assign right jurisdictions.
• Developed high-level and low-level documents like Business requirements documents (BRD) and System requirements specification (SRS).
• Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know the condition of the current process in use.
• Used Unified Modelling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Assisted GIS specialist for addressing standards where different USPS web services were used.
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.
• Involved in Project Management activities like defining / managing project scope, schedule management.
• Maintained Data Requirement Artifacts to identify the characteristic of data type that is entered the GUI interface.

Confidential, Baltimore, MD

Business Systems Analyst

Responsibilities:

• Worked with decision makers, system owners, business users and SME’s to have clear understanding of the high-level requirements, milestones and goals.
• Worked closely with stakeholders to develop a detailed understanding of the requirements and gathered requirements using Artifacts digging, Interviewing, JAD, Focused Group and job shadowing
• Prepare comprehensive set of documents and to define the specifications and business value of the systems and delivered them in the Business Requirements Document and the Functional Requirements Document.
• Performed various activities check in, check out, updated and uploaded various documents in SharePoint
• Worked with business and technical team to document end-to-end business process flow diagram
• Acted as a Liaison between IT, Communications, business users and other stakeholders.
• Take responsibility for managing dependencies between the program team and third parties, release managers, or between the team and other scrum teams.
• Provide real time feedback to the methodology team based on experiences with software delivery teams.
• Facilitate all Agile ceremonies including Retrospectives, Daily Stand Ups, Story Grooming, Demo/Review and Sprint Planning
• Identify current system interfaces, processes, data input and output, and formats, for example: high-level system design, guidelines, standards.
• Provided Executive Reporting using SQL Queries, Excel and Access.
• Created PowerPoint presentations to present to stakeholders.
• Presented Data visualization to Stakeholders and Business users using Tableau.
• Conducted entire change management process with the impact analysis.
• Designed UX and UI for newly created and existing functionalities of web-based applications.
• Assisted UI developer to create the graphics representation of MAFIS application using wireframes and Visio.
• Collaborating with vendor(s) to ensure accuracy of web based application development.
• Used Unified Modelling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Collaborated with the QA Group to ensure adequate testing of application both before and after completion, maintained quality procedures using HP-ALM. Conducted UAT with business users and technical team.

Confidential, San Antonio, Texas

Graduate Assistant

Responsibilities:

• Responsible of clerical duties and supporting students, sponsors, and professionals with academic immigration inquiries.
• Help with event planning including supervision of undergraduate student workers.
• Support departmental processes related student recruitment including contacting prospective students, creation of marketing materials, peer advising/mentoring, conducting campus tours and orientation activities.
• Built personas, storyboards, scenarios and prototypes for understanding users' needs and goals to accelerate responses.
• Conduct surveys and gather requirements for student’s needs.
• Used SQL queries, to provide reporting about admission for students, over past years.
• Collecting and analysing student’s data and maintaining it in school database.

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Performed GAP analysis and identified AS- IS and TO-BE state to identify business rules, business and system process flows, user administration, requirements and assumptions.
• Worked closely with end-users and stakeholders to develop a detailed understanding of the requirements and gathered requirements using Artifacts digging, Interviewing, Prototyping, Focused Group and job shadowing.
• Documented and gathered business and technical requirements involved in identifying queues that should be created to assign and reassign requests automatically and manually from one user to another and from one system to another.
• Performed Risk analysis and created Risk Management Plan.
• Proficient gathering and understanding client system requirements and transforming business requirements into Functional Requirement Specifications (FRS) for software.
• Implemented Agile Scrum methodology during the project life cycle and ascertained deliverables on a per sprint basis.
• Facilitated Product Backlog Meeting, Daily Scrum Meetings, Sprint Planning Meeting, Sprint Review Meeting and Retrospective Meeting.
• Helped to prioritize user stories using MoSCoW and Planning Poker techniques.
• Assisted team to improve sprint efficiency.
• Used Scrum Related tools such as JIRA Green hopper to document and visualize stories, tasks and measure performance through burn down charts/ velocity charts.
• Assisted system architect in writing client side validations for the UI Webpages’ and also assisted UI developers in creating Ajax for dynamic and interactive UI pages.
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right joins to update the database and retrieve data for data analysis and validation.
• Created Test Cases for testing team to ensure that it is executed successfully during testing process.
• Actively trained business users involved in User Acceptance Testing (UAT) and helped them understand UAT ensured that the documentation is in place.

Confidential

Research/ Business Analyst

Responsibilities:

• Executed Software Development Life (SDLC) cycle from inception to deployment with regards to testing (Requirement Analysis, Test Planning, Test Cases, Script Development, Test Execution, Test Reporting, Test Result Analysis User Acceptance Testing and Defect Retesting)
• Formed strategies for business development.
• Obtained a detailed knowledge of business process involved in the project environment.
• Extracted the business requirements for the end users keeping in mind their need for the application and developed the BRD.
• Gathered functional requirements and created vision, scope, and other Artifacts during the inception phase.
• Prepared monthly data sheet and other adjustments to ensure the data reporting to client.
• Participated in brainstorming sessions on Quality Analysis, Manual/Automated Testing and defect tracking.
• Provided dummy data to DB developer by using SQL queries .
• Conducted Business/Technical Impact analysis for change requests and requirement walkthroughs and advised concerned Project Managers and Business System Analysts on the impacts of the changes.
• Actively trained business users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure.
• Conducted Business/Technical Impact analysis for change requests and requirement walkthroughs and advised concerned Project Managers and Business System Analysts on the impacts of the changes.
• Assisted Lead Business Analyst in the creation of Use Case Diagrams, Process Flow Diagrams.