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Scrum Master/ Training Practice Lead Resume

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Silver Spring, MD

SUMMARY

  • Highly organized, result oriented SAFe 4.0 Scrum Master with over 4 years of experience coaching and mentoring Scrum and Kanban teams.
  • Leveraging 7 years of IT experience to deliver large - scale projects on time and within budget. Utilizing over four years of experience successfully managing and maintaining an online business to deliver exceptional detail oriented customer service and leadership through excellent interpersonal skills. Proficient in serving, coaching and bringing excitement to teams.
  • Efficient in collecting, documenting, and managing software requirements in an agile environment. Driven to expand complex technical concepts to meet and exceed business and technical objectives. 

TECHNICAL SKILLS

RELEVANT COURSEWORK: SQL, Networking with TCP/IP, Security and Information, Database Management Systems, Security Fundamentals, Principles and Ethics, Introduction to Information Systems I & II, Fundamentals of R Programming, Health Management, Health Policy, Ethics for Health Professionals, Medical Terminology, Working HIPAA & OSHA Regulations Knowledge, Technical Writing.

SKILLS: SQL, Microsoft Office (Word, Excel, Powerpoint, Outlook), Waterfall, Agile, Kanban, Scrum, PeopleSoft, Jira, Adobe Photoshop, R Programming, Salesforce CRM, Corel Draw.

LANGUAGES: Urdu, Arabic, Hindi.

PROFESSIONAL EXPERIENCE

Confidential, Silver Spring, MD

Scrum Master/ Training Practice Lead

Responsibilities:

  • Facilitate Scrum ceremonies (Daily stand-up, sprint planning, retrospectives).
  • Support the Product Owner with refining and maintaining the backlog.
  • Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
  • Educate and reinforce Kanban framework and Agile methodology to on-shore and off-shore team members and key stakeholders.
  • Creates team-building opportunities.
  • Creates course material for students using SAFe 4.0 coursework.
  • Defines, implements, and manages all Knowledge Base processes to identify gaps in knowledge assets and then work independently to develop and write Knowledge Base Articles (KBAs) with the necessary technical solutions.
  • Coached a team of 15 offshore developers in the Agile methodologies to deliver 56 deliverables on time.
  • Coordinated the structure and hierarchy to facilitate the classroom environment and curricula so that all Agile principles were learned in an efficient manner
  • Aligns direction of all articles with ITSM knowledge base initiatives.
  • Maintains quality assurance, assess and edit low-rated articles, and perform technical and format reviews of all articles.
  • Familiar with PeopleSoft Enterprise service automation to establish core operational processes to support project life cycle.
  • Standardizes documentation for layout, style, and language as well as create templates and scripts to automate CSD processes as much as possible.
  • Expanded Agile training program using promotions via social media and face-to-face interactions with potential clients.
  • Co-teach SAFe Scrum Master certification classes with 10-15 students.
  • Optimize work flow using Kanban principles to help the team visualize flow of work.

Confidential, Baltimore, MD

Scrum Master

Responsibilities:

  • Facilitated Scrum ceremonies (Daily stand-up, sprint planning, retrospectives).
  • Track and communicate team velocity.
  • Created daily employee productivity reports for Project Managers using Rock Pond and SQL.
  • Created dispense reports for drug manufacturers monthly.
  • Manage customer profiles using Salesforce CRM.
  • Manage an insurance database with over 10,000 health insurance providers.
  • Work closely with Project Managers and company directors to manage patient profiles and database with strict adherence to HIPAA guidelines.
  • Educate and coached the team using Scru

Confidential

Chief Operating Officer/ Consultant

Responsibilities:

  • Expanded business using promotions via social media to generate warm leads.
  • Facilitated daily stand ups and planning meetings.
  • Served team members by removing impediments.
  • Responsible for marketing/communication.
  • Responsible for purchasing high quality silk ties at wholesale prices and delivering to customers.
  • Maintained excellent customer service.
  • Responsible for daily revenue and face to face transactions.
  • Used a portion of the profits every month to purchase high quality ties to donate to those in need.
  • Consulted clients in one on one sessions, and obtained requirements.
  • Delivered all products to the client on time and within budget.

Confidential

Scrum Master

Responsibilities:

  • Facilitated Scrum ceremonies (Daily stand-up, sprint planning, retrospectives).
  • Track and communicate team velocity.
  • Work closely with Project Managers and company directors to manage patient profiles and database with strict adherence to HIPAA guidelines.
  • Educate and coached the team using Scrum framework, and Agile methodology.
  • Support the Product Owner with refining and maintaining the backlog.
  • Protect the development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.

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