SUMMARY:

• PMP & Scrum certified, knowledgeable and adaptive Project Manager/ Scrum Master with 8+ years of experience in an IT environment interfacing with both business and technical resources with strong knowledge of SDLC and PM methodologies: Waterfall & Agile/Scrum/Kanban
• Hands on experience of implementing Agile, Scaled Agile Framework (SAFe) at team level to fasten the development activities and manage the inherent variability in agile teams.
• Lead large - scale application development, implementation, business process improvement, PM process transition while handling the on-site/ offshore teams and delivered high business value in Banking, Telecom and E-commerce domains
• Provided effective, cohesive leadership to culturally-diverse and multi-disciplinary teams engaging in projects under tight deadlines
• Hands on experience in acting as a servant leader and trained the scrum teams with core agile principles and scrum ceremonies during transition and assessed the scrum maturity level across the organization.
• Comprehensive background includes application of project management elements at a level of appropriate to the project and environment: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk Management, Release Management, Procurement, and Stakeholder Management.
• Hands on experience in configuring and customizing the applications to align with IT management strategy and reduced the ITSM risks.
• Advanced user of process mapping and process improvement tools like Lean, Kanban, RACI, SIPCO
• Advanced user of PMIS tools like Clarity PPM, MS Project, Jira, Confluence, VersionOne, ServiceNow and SharePoint
• Excellent analytical skills using Pivot Tables, V-lookups, Macros to interpret project data & presentation skills using Power Point to articulate the business needs and organization goals to manage and meet all the stakeholder expectations.

TECHNICAL SKILLS:

Programming Languages: SQL, Python, Java and JavaScript

Packages: MS Office, MS Visio, CA Rally, MS Project, SharePoint, Crash Plan, Version One, Jira, ServiceNow

Tools: Big Data, Hadoop Eco system, Tableau, Abnitio

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Sr Project Manager/ Scrum Master

Responsibilities:

• Lead as Sr. Project Manager interfacing with both business and technical resources from initiation through execution of complex projects in Hybrid Project Management environment.
• Actively managing 4-5 medium to complex projects which will roll up into two programs, providing overall guidance and support to ensure that all functional leads follow standard PMO protocols to see projects through success.
• Acted as Scrum Master and coordinated all scrum ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Backlog Grooming and Release Planning
• Supported the Product Owner and Business with grooming and maintaining the product backlog to deliver high business value.
• Mentor and Coach the teams on Agile/ Scrum principles to self organize and to create clear & cosine backlog items
• Produced and maintained KPI's, Definition of Done (DoD), burndown charts on Sprint Progress, backlogs, risks and team productivity.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Created and maintained the workflows for business requirements, technology change & implementation requests and new project requests for PMO in ServiceNow contributing for project management process transition.
• Served as a liaison among development teams, application services and business including functioning as an SME to deploy the ServiceNow system and customized the workflows to meet IT organization strategy.
• Actively managed project plans, risks & dependencies and collaborated with project sponsors and senior leadership to articulate and get the change approvals as needed to meet project objectives.
• Collaborated with cross functional team across different lines of business for release checkout of multiple projects sizing the impacts and created incidents to address the open issues post implementation.
• Developed and maintained project management tools & templets like Scope documents, Charters, BRD’s, FRD’s, Project Plan, BoW, Work plan and dashboards to showcase the project health status.
• Managed and tracked the status of requirements throughout the project lifecycle to deliver high business value to the customers.
• Facilitated various meetings like daily standups, weekly review meetings to present the initiative/ program/ project updates to senior leadership and prepared Weekly/ Monthly project status reports, Risk & Issue report, Ad-Hoc & WAR reports.
• Actively maintained Portfolio Book of Work, collecting data for PMO and validating the data by trail and audit of each project.
• Built dashboards to display the current state of projects displaying the project health, phase, complexity and action items.
• Developed and maintained the SharePoint site for team collaboration and to archive the project artifacts.

Confidential, Tampa, FL

Product Owner/ Business Analyst

Responsibilities:

• Lead as Product Owner interfacing with both business and technical resources during the requirement gathering, requirement analysis, and implementation phases for complex projects in agile environment.
• Facilitated workshops for requirement gathering, developing user stories, sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, s and other scrum-related meetings.
• Collaborated with cross business teams to create and maintain product backlog in accordance with business needs and receive approvals by facilitating the kickoff meetings with all key stakeholders.
• Managed and tracked the status of requirements throughout the project lifecycle, enforced and redefined as necessary to meet business needs.
• Interacted closely with the Subject matter experts (SME) for the functional requirements gathering and created the BRD & FRD based on the customer specifications.
• I drive the weekly sprint meetings to communicate business requirements with cross functional teams and break them to build sprint backlogs for multiple work streams, develop project plan with key milestones, potential risks and dependencies.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensured consistent application of scrum methodologies across the enterprise
• Facilitated JAD sessions, conducted interviews, Q and A session with business users to solicit business requirements relative to proposed functionality and created Functional and Non-functional requirements
• Performed frequent analysis to define team velocity by developing and maintaining burn down charts, sprint progress graphs and improved team productivity.
• Developed reports visualizing the actual vs forecasting results compared to the baseline and presenting the results to all the key stakeholders on project progress.
• Developed test cases to cover functional and user acceptance testing to make sure all the deliverables met the requirement criteria.

Confidential, Tampa, FL

Project Manager/ Scrum Master

Responsibilities:

• Lead as project manager with passion and integrity during the requirement analysis, functional design, and implementation phases for complex projects using waterfall for planning and agile for development.
• Managed project lifecycle using SDLC and Agile including requirement analysis, scope management, project planning, implementation, tracking and delivery
• Acted as Scrum Master and facilitated the sprint planning meeting to add items to Sprint Backlog and work with team to break down into activities and get commitment for each sprint cycle.
• Schedule and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, s and other Scrum-related meetings
• Research outliers and develop solutions to address the operational issues by continues follow-up and removed impediments for teams.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensured consistent application of scrum methodologies across the enterprise
• Identified and implemented efficient work management processes by and developing the team members.
• Managed multiple projects in creating the Statement of Work (SOW) based on the customer specifications
• Categorized all the business and technical requirements to prepare the project plan detailing the scope, schedules, costs, resource allocation and Work Breakdown Structure (WBS)
• Identified all stakeholders (such as Client Operations, Technology and External Partners) and engagement of all stakeholders by providing timely management.
• Developed and maintained various reports to showcase the sprint progress and team velocity for Sr Leadership.

Confidential

Sr Project Analyst

Responsibilities:

• Lead project team size of 20 throughout the project lifecycle using SDLC and Agile for requirements analysis, project planning and tracking, resource allocation and budget management, deployment and closure to align with the organizations overall strategy
• Acted as a point of contact for onsite and offshore teams and managed project timelines that are consistent with strategic business policies and technical objectives
• Conducted project team meetings, brainstorming sessions, s and management of meeting minutes/key actions
• Committed to start-up and manage projects performance metrics throughout the project lifecycle
• Extracted and analyzing data from various sources, reporting to internal and external stakeholders
• Performed regular global store audits on Inventory to ensure that expectations and deliverables are aligned and provide feedback to all stakeholders to improve the customer experience
• Proposed automation ideas to improve the update and validation processes of online inventory using Universal Crawler
• Reduced the global store error count by 65% on production environment and improved the brand value by 28%
• Compiled and prepared weekly/ monthly/ quarterly reports, ad-hoc reports and communicate to all the stakeholders
• Identified and escalated project risks or issues on timely manner to PMO and steering committee
• Facilitated the meetings to present findings and provided updates to Stakeholders such as operation, technical and external vendors to ensure that project key metrics are met
• Worked closely with senior members of the PMO team to assist and co-lead large scale initiatives
• Identify and document the Key Performance Indicators (KPI) and SLA’s associated with vendors and internal partners to meet customer expectations.

Confidential

Project Analyst

Responsibilities:

• Provided project management leadership for managing IT product development life cycle by analyzing customer and IT industry trends, competitive landscape, and market research to integrate insights in to business strategy and software development.
• Analyzed IT market requirements and managed project planning, tracking in business development and marketing.
• Supported project lifecycle using waterfall for requirement gathering, project planning and tracking, resource and budget management, deployment and closure to align with the organizations overall strategy.
• Worked with cross-functional team such as IT support, marketing, software development and system managers to ensure effective solution management and used agile for product development
• Investigated the project performance and implemented corrective actions as required using quality control policies
• Performed market R&D and competitive analysis, devised new sales strategies and offerings relevant to the Indian market which increased the market share by 16%.
• Actively used Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for requirements gathering and brainstorming ideas.

Confidential

Project Analyst

Responsibilities:

• Managed project lifecycle using SDLC and Agile including requirement analysis, scope management, project planning, implementation, tracking and delivery
• Track the project status to its baselines and aligned the requirements throughout the project lifecycle to meet customer expectations.
• Implemented the project management practices, delivered projects within scope and budget, by mitigating the risks or issues that may influence project success.
• Facilitated JAD sessions, conducted interviews, Q&A sessions with business users to solicit business requirements relative to proposed functionality and created Functional and Non-functional requirements
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency by 18% and alignment of business unit objectives

Confidential

Software Intern

Responsibilities:

• Seller based platform and logic development for validating the seller listing using SQL
• Used Amazon Web Services for development of tools, creation of tools in XML
• Developed test cases to cover functional, user acceptance testing and Web accessibility testing
• Accessed and manipulated data in MySQL, SQL Server and Oracle
• Contributes in the launch of confidential