SUMMARY

Project Manager, Business Consultant

enterprise strategy formulation for technologyinnovation, focusing on operational alignment for scalable global teams and infrastructure, with cross-functional management of developers, analysts, operations, project managers, interactive designers and content developers/copywriters. Solutions and product positioning and market insights, developing business models for technology, marketing, and academia. Continuous improvement engineer utilizing Lean / Six Sigma approach. PMP Certified ID: 1766203

Product and Program Management

• 19 years in managing implementations of business systems, production applications, processes and services. Project inception to integration and management of large scale, enterprise-wide software and teams. CEO and CTO level programs. Overseeing development, design, QA, copy, infrastructure, analysis, project and account managers, in onshore and offshore production and implementation
• Marketing Operations deployment and management of digital team and data
• centers, infrastructure and processes, in a shared services and traditional production model.
• MRM, Analytics, Business Intelligence BI , social media, CMS, Marketing platforms MAP ,
• Localization / globalization / translation, and process and system optimization
• Change Management facilitated enterprise merger for 600 member sales and technology
• team, and transition from multiple vendor platform to single production team, including
• infrastructure, hiring, process establishment, and technology and business platforms
• Digital Marketing Strategy Technology campaign/brand analysis and deployment
• across digital marketing media, including web, banners, email, mobile, and new media
• Facebook, Twitter, Pinterest, Tumblr, complete multi-channel expertise
• Vendor Selection Management applies to technical and business requirements and analysis, evaluation, and delivery of RFP / RFQ for services, products and materials for selection and ongoing management of 3rd party and outsourced technical and marketing implementations, including global supply chain
• P L - budgetary responsibility across multiple teams, locations, and direct resource
• Management onshore, offshore
• Technical Proficiency OpenAir, Xinet, Basecamp, Coremetrics Web analytics, Exact
• Target, RSA Token/web token, ERP, CRM, Dynamics, SQL Server, Oracle, Clarity, Crystal Reports, MS Project, SDLC, Business Objects, SourceSafe, aspx, CMS Argos, Sharepoint, Sitecore, Telligent, XML, HTML, Moodle, Totara, Storyline, BlackBoard

SKILL APPLICATION

• Advertising Marketing, Software, Consumer Devices, Banking Finance, Healthcare, Education, Consumer Services, Insurance
• Application and web development management utilizing SDLC and Agile, PMI / PMP
• Creative management, resource management, business optimization, requirements
• Marketing operations, change management, solutions engineer
• Supply Chain oversight and vendor management and development
• Digital production lead, account management
• Data warehouse, BI, workflow management, content development

EXPERIENCE

Marketing and IT Operations Strategy Execution

Confidential

• Director for global partner Medtronic focusing on regionalization and localization of web services and training platforms
• Managing team of 10 Express Scripts including content development, designers, developers, and business and systems analysts for Change Management SQL, C
• Technical and new media platform strategist Capella providing definition and guidance to actualize digital plans and identify best solutions, to optimize processes, resources, and systems
• Continuous improvement engineer utilizing Lean / Six Sigma, with Enterprise Architecture and solutions concentration. SharePoint, K2

Y R Brands/ Wunderman/WPP Digital Marketing, Data, Advertising

Confidential

• Director for build, deployment and management of regional digital advertising teams for
• production of online advertising General Mills, Microsoft, Dell global site development, translation and localization. Data management and web analytics
• Developing data warehouse infrastructure: .NET, Sharepoint, SQL, SAP
• Organization of structure, production and process architecture and optimization, including Agile/scrum training and management
• Regional Operations lead manager overseeing regional sites in digital strategy, service offerings, scope, rates, metrics, processes and infrastructure
• Supply Chain managing oversight of multiple vendor development and routing
• Global centers, digital offshore Buenos Aires, Prague, Manila, Beirut, Dhaka, Delhi
• SOW creation and reviews, earned value management, performance guidance and project
• mentoring and resourcing
• Vendor selection for global translation services and ongoing management, including analysis, RFP, budgeting, and terms and conditions
• Confidential Vice President E-Commerce, Project Manager -
• Product and business guidance to maintain system and marketing alignment to bank brand
• Business user Requirements, Risk assessment, Cost/benefit analysis, ROI
• Fraud management, High risk transactions, prevention and maintenance
• Managed development cycle for projects related to retail and small business web portal
• Work plans, budget, cost benefit analysis, resource management, issue/risk remediation
• Clarity/Caliber, Rational RUP , SourceSafe, .NET, MS Project
• Inbound Marketing, Predictive Modeling, Coremetrics web analytics
• Business to engineering development liaison for infrastructure, web, security
• Secure Messaging, FFIEC/OCC, mobile solutions, Single Sign-on, RSA tokens
• Confidential Management Consultant 8 Month Contract
• Facilitated implementation of FFIEC regulation surrounding Multifactor authentication
• Daily status reports for executive management, meeting chairman, remediation and project plan
• SDLC, SharePoint, Lotus Notes, Java J2EE, SQL
• SSO solution, vendor implementation management
• Oversight of Sarbanes-Oxley for Commercial Applications Portal, Web, Cash Mgmt.,
• Remote Deposit/Cashiers Check - SOX
• Agile management, daily calls/reporting for executive management, create and update
• work/project plans, progress monitoring and crisis management
• Confidential Vice President, Operations Marketing, IT, Product Management
• Information and marketing strategy, materials, and website concept, mgmt., and author IIS, MS Exchange, Firefox
• Development and infrastructure management, IT Manager, using Agile software development principles
• Network systems, NAT, data warehouse
• Software developer management in C , .NET, SQL Server 2003, SOAP, SDLC
• White paper, patent application and general documentation
• Product Manager - segment analysis, requirements, case and user studies
• CRM, Operations, HR
• Implemented iAvenue, Great Plains MS Dynamics, MS Project, SourceSafe

Confidential

Senior Manager, Enterprise Integration - CRM, ERP, Business Analyst

• Lead project manager supervising 8 project managers for Customer Relationship
• Management system for California marketing, sales, and client database
• Sybase, MS SQL, Oracle, Access, DB2, AS400, Outlook, iAvenue, Dun Bradstreet
• Special team project manager for ERP relating to sales technologies, customer data
• reporting, and enterprise solution integration, including Change Management
• Internal and outsourced application interface/integration with data warehouse SAP, PeopleSoft
• Improved/Established business procedures and implemented new technology to advance existing system architecture and its functionality, including data cleansing
• Crystal Reports, MACIS, Clarity
• Led team project to comply with Sarbanes-Oxley in customer data systems
• All technology and support system overview and re-architected to comply with mandate
• Confidential Senior Project Manager, Pre Sales Engineer
• Enterprise environment and integration management software and system analysis, design and implementation, data modeling, web solutions, configurator,
• business logics, reporting, relational databases, CRM, wireless and CTI telephony, call center
• Genesys, RIM, Brio, iAvenue, MS Sql, Oracle, C , Cincom, Judy Diamond, Dun Bradstreet
• Familiarity in a variety of markets segments including Financial Banking, Investment, Insurance , Healthcare, High-tech, Energy, Sales Marketing, and Manufacturing
• Ingersoll Rand, PowerOne, Blue Cross, Sempra Energy, TCW, Tyco, CSX, Capital Group
• Supervised multiple large scale 250 seats and international ERP implementations
• Pre and post sales technical support and issue management
• Writings include: proposals RFP, RFI , project management outlines, budgets, testing procedures, comparison analyses, phasing, and general technical documentation
• Developed demo systems in sales environment from prospect analysis/qualifications and presented to senior level technology, sales, marketing and management groups

Confidential

Project Manager

• Established payroll automation and e-commerce systems ACH, EDI, Wire
• Developed project outlines and application procedures focusing on phases and growth
• User training in configuration, installation, communication, testing, hardware and software trouble-shooting. Post-sales technical support and issue management
• Designed marketing brochures and application manual production